Elephant Removals Avaliações 

I cannot recommend this company enough. I lived on double red lines behind a bus stop in East London (Bow) next door to a police station where the traffic police seem to be based! My flat was 35 metres set back from the bus stop, 1st floor and no elevator, so a flight of stairs to be navigated with sharp bends, everything had to be dismantled to get out of the flat. Tam was excellent, we got a parking ticket within a couple of mins and numerous police officers stopped. I was so anxious and nervous about the move, Tam had moved the previous owners out - thankfully this was now my landlord so I could find out their detailed - he had 2 new colleagues with him as requested 3 guys. Tam was a picture of calm, nothing phased him including the questions from the police - a nightmare as my permit application for tower hamlets and TFL rejected, so short of stopping 400 metres away it was the only option. Nothing was too much of difficult for Tam and his team, I paid deposit of 3 hours and it took 9 including dismantle and assemble - and I paid for the extra and the parking ticket at the end of the day. Honestly - if moving in east London and particularly if you live in a location that’s a pain as most of us do, use Elephant. I had confirmed another company and when they came to review they said ‘it’s too stressful’. You will not regret your experience with Elephant if you live in a difficult location - or if you don’t! It was all hands on deck and my friend and I also lifted and carried with the team, it was not a sit back and watch job - but that was due to location and it was great team work. Plus they also came out cheaper than the original quote i got who thought it was stressful, despite me paying hourly and for the parking ticket! Thank you!

Absolute joke of a company - says they care about customer happiness and satisfaction, only to ignore my complaint and calls and to never get back to me, ever, again. Please see below the detailed e-mail I sent them about the issues I had during my move:
* Gave me a much more expensive quote than other companies, but I trusted Elephant Removals at the time for its reviews.
* 2 hours alone just to move contents from flat into van. I had the amount of things within the expectations of someone moving from a studio to an 1 bedroom, it seems highly inefficient that it took 2 hours just to empty out boxes and bags from my flat. This is not including dissembling my bed. I also helped with moving out.
* 1 hour unloading once we reached the destination, with my help. I understand that there’s no lift to access my second floor flat, but Rashid was sighing the whole time which was unprofessional. Jace (apologies that I spelt his name wrong), however, was professional, excellent and efficient the whole time.
* While Jace was dissembling the bed, I had to go downstairs to look for a more appropriate tool. I found Rashid sitting there but he said he was watching my stuff. I’m not sure why he didn’t just lock up the van and helped with dissembling the bed instead
* Multiple chips and scuff marks on my bed’s footboard- please see picture attached. I heard and saw multiple times that my furniture bumped into other objects e.g. door, anchor, walls etc. and Jace had to say to Rashid a few times to be careful
* Chipped chair - picture attached
* Wheel fell off radiator, cap missing. I don’t know if I’ll be able to replace this cap. Some force was applied to the radiator and it’s now wobbling. I forgot to take a picture of this item but I’m happy to provide it as evidence when I get home
* Tissue boxes broken - I saw contents fall out while Rashid was transporting the bag during unloading - picture attached
* Lots of things being put down without care on Rashid’s part
* Missing screw from my bed - I picked up a nail while Rashid transported it to the van. On Sunday, I went back to my old flat to clean it, and found another screw that fell off. Had I not returned, I would have never found it. It seems very unprofessional to transport parts and furniture so carelessly from professional movers
* Damaged foot stool - see picture
* Damaged bed underframe - this was transported attached to the central beam. I saw Rashid unloading it and by the time it reached my bedroom, the attached parts have fallen off. While attempting to assemble my bed yesterday, I saw that the parts were badly bent which has made assembling the bed impossible. See pictures attached for what they are meant to look like (IKEA manual) and what mine looked like after the move
* I was charged for the full half hour even though my moved ended at 15:15. By that point I was too upset to want to ask the movers to assemble my bed. In hindsight they wouldn’t have been able to assemble it in 15minutes anyway, plus the spine of the bed is damaged.

In light of all the issues, I think it’s wholly unfair that I paid £440 for this kind of service and experience. Instead feeling reassured, I was anxious and upset on top of the moving stress. It is ever more so upsetting because I kept my furniture in pristine condition only to have them damaged when I have moved into a new home.

I used Elephant to move in the past week and I have to say they were absolutely fantastic. They were cordial and professional and even helped with an extra job I needed done.
Moving was stressful enough but you guys made it a breeze👏 thank you so much.
Mx

The moving staff conducted a phenomenal move with cautious and can-do attitude. The movers showed up on time, goods were packed and moved like clockwork whilst completion was very close to the original estimated hours despite more stuff than anticipated. We would totally recommend Elephant Removals company.

Excellent Movers, made our move easy peasy lemon squeezy. Will wholeheartedly recommend this moving company to anyone relocating home

Elephant removals did an excellent job helping us move. They were extremely friendly and helpful and handled everything with care. Nothing was damaged. They also disassembled and reassembled the furniture to a very high standard, even fixing some existing fittings! We would definitely use them for any future moves.

We had a really respectable experience with Elephant Removals Company as they were able to assist us pretty quickly with my emergency move. Despite the difficulties (Vehicle could not park near the main door), upon my request, they raced to complete the collection well within the time limit. Got everything in one truck and even dismantled and reassembled some bulky furniture. The online booking procedure was pretty easy. We’ll definitely use this moving firm again should an opportunity arise in the future.

I’ve used Elephant for the 3rd time. As usual they were brilliant. Did a move from a 2 bedroom to a flat in Battersea. Would recommend them. The process is smooth and they never fail to deliver..!

Quite impressed with the moving team. We hired three team members as our belongings was going into a self-storage facility. A lot of a walking within pathways plus having to share the Lift. Extremely professional outcome, thanks to Elephant Removals’ efficient and friendly team of movers.

Great service at a very reasonable price. Staff turned up promptly and delivered an efficient and hassle free service. Would definitely use them again. Many Thanks.

My experience was great!

The staff are very friendly. Professional service done by a hardworking team.

Move type: Residential, Large move

Following recommendation by a friend, contacted Elephant Removals. The lady dealt with my queries effectively and quite favourably accommodated our Move due to urgency.

Absolutely terrific service that I cannot emphasise enough, very well done to the moving lads. I would recommend anyone moving.

The Elephant Removals teams was very nice and helpful in treating my goods with utmost care. The office staff also helped throughout the process and for that special treatment and price, I'll definitely recommend to anyone.

Was satisfied with their work ethic and time taken.. Went for the 2 men crew option with a few tables and sofas to move and was surprised how good they were. 10/10 service from me.

Excellent service with full tools and equipment. Timely and great staff. With such a reasonable price, would definitely recommend!!

Initially we were a bit concerned how everything will go. However, upon arrival, Elephant Removals’ team created a calm atmosphere and everything was completed without a hitch. Extremely pleased with the final result.

Elephant Removals Company helped us in a very delicate situation. We were extremely happy with clear and detailed correspondence. Delivery of our goods was on time and there was no damage to the furniture or the contents of our moving boxes. Overall, efficient, on time and hassle-free Move, all you can ask for.

Not the best moving experience I have ever had. I have moved upwards of ten times and when I have used professional movers in the past (always United Van Services in the USA) I have had a much better experience. The movers showed up an 1.5hr later than agreed upon through emails.
This put us behind to the scheduled move in time to our new building.

The movers were not the quickest I have ever seen and when they loaded the back of the van, didn't seem to take much care in placing items. Especially in comparison to the two other removals companies who were parked on either side of their van. They didn't secure any furniture, the furniture pads they used were gross and falling apart, and they tossed a bunch of items just in a pile.

When they arrived to the building, they were quick in unloading. However, when they brought up our coffee table there was a large scratch along the side, a sofa table had some nicks, and the biggest issue was a vintage card catalogue on a base that the legs were completely bent. I have had the catalogue moved from Missouri to New York to London and not a scratch on it with United. Here they claimed it was an unstable base.
The catalogue simply sits on the base, so easily could have been moved in two sections. As a professional service, I would expect them to realise this and move it appropriately.
When we pointed it out to the movers, they argued first that the legs were designed that way, when I clearly know they weren't.
Then argued that it was because they weren't stable.

I expect more from a moving company. If I needed to tell them how to pack all the items, I would have simply rented a van and hired two strong people to lift items.

Very disappointed, and would not recommend as a removals company.

Elephant removals took away a great amount of stress, the packing was speedy and the move was swift too. The removal crew were extremely friendly and treated everything with utmost care. For the extras that they did at no cost, we'll certainly recommend.