Eliquids Avaliações 42

Great service and fast delivery within Ireland. Ordered nic salts and everything arrived well packed. Will definitely order again.

I recommend it cheaply and with a very large selection of flavors.

Very reliable vape shop. Ordered a pod kit and liquids — everything exactly as described. Slight delay in delivery, but nothing major. Overall really happy with the service and product quality.

Great experience with eliquids.ie. Order was processed quickly and everything arrived well packed. Products exactly as described and very good quality. Solid service and clear communication.

Have used this site without an issue for some time, never had an issue until today. I was trying to place an order, but was being over priced. I gave then a call Jackson answered promptly, I explained the problem, he tried to replicate the issue his end but couldn't do it. He asked me to email him screen shots of the order. I did this, we he replicated the order, the discount applied for him. So he gave me a couple of suggestions, tried the first one and it worked.
Order placed, Jackson was fantastic, great customer service.

R6 Thank you for acknowledging the issues, Jack. I appreciate Kate’s efforts and hope future customers benefit from improved communication

Reply 5
Review stays
Two misplaced parcels. New supplier delivered in 3 days.
my review was never about Kate personally
While I appreciate that the orders eventually arrived, the review reflects the overall experience, which involved two misplaced parcels and the need for me to repeatedly follow up for information
For these reasons, I feel the rating accurately reflects the service I experienced.
Reply 4
Thank you for your reply, Jack.

I need to clarify the facts based on my experience and the messages I received from Kate herself.

For the first order, Kate clearly stated:

“Apologies Eithne, parcel dispatched on Monday with AnPost, but tracking number was not showing up in the system. Parcel was misplaced and only found today. I was told it will show up in the system after 5:30. Hopefully will be delivered tomorrow.”

For the second order, she stated:

“Apologies, but we were not able to locate that parcel. Tomorrow we will resend with registered AnPost.”

These messages confirm that both orders were misplaced, tracking was not available initially, and I had to personally contact Kate to get updates.

While I understand postal delays can happen, the real issue was the lack of proactive communication and the need for me to chase updates myself. The repeated claims about “orders under €19.99” or “registered only above €50” do not reflect the actual situation with my orders, which were both over €40.

I have simply described the experience I had as a customer and hope this feedback helps improve communication for future customers.

Reply 3
Thank you for your reply, Jack.
However, I must clarify an important point. Both of my orders were over €40, so the explanation regarding “lower value orders being sent without tracking” does not apply in my case.
Based on your own explanation, a tracking number should have been provided, which means I should not have needed to contact Kate myself via WhatsApp simply to find out what was happening with my orders.
My concern remains the same: there was no proactive communication, and I only received information after I personally contacted your team. I was not initially informed that there was any delivery issue or that tracking was unavailable.
The issue for me was not simply a postal delay, but the lack of communication and the need to repeatedly chase updates regarding both orders.
I have simply described the experience I had as a customer and hope this feedback helps improve communication for future customers

Thank you for your response, Jack.
I fail to see how my previous, legitimate reviews have any bearing on the specific problems I experienced with these two orders. The issue isn’t about me as a customer — it’s about the lack of proactive communication, slow responses, and inconsistent handling of lost parcels.
Both orders required me to personally contact Kate before I received tracking information or any explanation. That is a clear failure in customer service, regardless of how many other orders you process successfully.
While I understand occasional delays with postal services, the overall experience with Eliquids — from dispatch to communication — was frustrating and unacceptable. My review reflects the service I actually received, which I hope you take as constructive feedback to improve your processes for future customers.

Thank you for your reply, Jack.
I appreciate that delays can occasionally happen with postal services. However, my concern isn’t just the delivery itself — it’s the lack of proactive communication and support from Eliquids.
For both of my separate orders, I received no updates until I personally contacted Kate. The tracking information and explanations were not provided automatically, nor was I informed when the first order was lost or when the second needed to be resent.
While I understand that some delays are outside your control, the overall experience — including slow, reactive customer service and inconsistent communication — is why I cannot recommend ordering from Eliquids.
I hope this feedback helps improve your process for future customers.

I placed two separate vape orders with this company and both have been a nightmare. They advertise a Kilkenny phone number (056), so I expected fast, local service, but promised same-day dispatch didn’t happen. Parcels were “lost,” tracking was inconsistent, and customer service was slow and unhelpful. Nearly a week later, one parcel still hasn’t arrived. Their stock and delivery management is chaotic. I would strongly advise against ordering from them — save yourself the stress and buy elsewhere

Had a slight issue with delivery. Eliquids were a joy to deal with, the issue was sorted straight away, no hassle, just prompt friendly service.

I made several purchases and I was never disappointed. Good selection, fast delivery and top notch communication. Guys are always ready to help and answer any and every question. Will definitely recommend and use again.

Excellent customer service. There was a small delay with An Post, but the shop kept me informed and handled everything professionally. Really appreciate the honest communication.

Reliable online vape store in Ireland. Customer service was responsive and sorted my issue without any hassle.

Great customer service - My parcel was lost by the postal service, but eliquids.ie handled it perfectly. They resent my order without any issues and kept me updated throughout. Very professional service — I would happily order again.

I ordered over a week now still no sign. No tracking and when I got in contact with them they said we have just dispatched it after 5 days. They say its been delivered by an post which don't deliver liquids well says on the site. Il give it till monday and ask for refund after that. Won't order from them again thats for sure.

Edited to add * recieved an email today after parcel was delivered, i fully understand being busy etc, new tax laws etc PUT IT ON YOUR WEBSITE!!! IF YOU ARE SUFFERING FROM DELAYS AND TAKE SAME DAY DISPATCH OFF!!!*
Tbh if I'd read the reviews before ordering it wouldn't have bothered, so my fault on that part.
They say order ships same day, it does NOT, my order was placed on 29th October and was not shipped until 6th November and received on the 7th November.
They do not answer emails or the phone. I've sent numerous emails and rang and left messages but nothing in return.
Received my order this morning and it's wrong, but I really can't be arsed trying to get hold of them as I would be just wasting my time...if you want any sort of customer service or need items quick....go elsewhere!

Eliquids responded to my earlier negative and honest review with a couple of points that require clarification:

1. They claimed that there was a notifiation in bold on their website stating that the product I was seeking was discontinued.

This is falsehood. Perhaps they added this notification afterwards but at the time I was ordering no such notifcation was in place.

2. "Once the products were returned, you received a full refund."

The products were never returned as my emails were blocked. There was obviously no refund. Another falsehood on their part.

6 day delivery, after I ordered my new vape, as mine has broken, I am stuck, like seriously stuck. Placed my order 15h15 as the website says, same day dispatch. Was not dispatched until Monday, hoping it would arrive on Tuesday (Today) did not arrive. So this is day six without a vape and I am just miserable...! Besides the late dispatch, Green was not in stock, website did not indicate that. Besides the no stock in green, there was a delay with AnPost too. What a unfortunate bad experience...

Shocking Service. Starting to wonder if it's even a legit website. Placed an order 2 weeks ago, still no sign. Sent emails and still no reply.

So now your saying your customers emails go to junk mail!!

My order arrived 15 days after placing the order. Your website advertised next day dispatch. Still it took 15 days... shocking Service. And my card was debited immediately, so yes I did pay.
Never use this site again.... ever

Just to add to your reply... I send 3 emails followed by a text message... non of which were replied to, i also sent a what's app message which shows delivered... not replied to either.

Ordered twice from this place, first time order arrived over a week later, despite claims that they ship orders next day, only received product after complaining to them. Sometimes things go wrong so decided to give them another chance, placed my order and again nothing, emailed, got no reply. Had to then ring them to find out where my order was, my product was then out of stock, so received refund. Sent them an email thanking them for the refund and querying why my orders kept getting “lost” got a smart reply. Definitely avoid.

Everything arrived. The company just has no update on the parcel status. Delivery 4 working days. I am happy with the product.

I placed my order Sunday, expecting delivery on Tuesday, Tuesday came and went, no order, I sent email, and I rang, when I rang on Wednesday, I spoke with Kate, the delay was through no fault of the company, it was returned due to damage. Kate advised I would receive the order the following day, which I didn't. That again was through no fault of the company. I just looked at the time that the call took place, after 3pm. I received my order today, Friday. Kate, is a great asset and offered a great customer support service. She made the enquiry, rang me back straight away. I will place another order over the weekend. In my opinion, if you don't receive reply via email, you have two phone numbers to ring, which are placed on the bottom of the page on the contact us page, if the landline is busy, the mobile number is answered without pause. Kate, I appreciate you for offering such a high degree of support and I thank you again. I would highly recommend eliquids.ie for your vaping needs.

Ordered almost a week ago and still not dispatched. No contact email on the site and they do not answer the phone.