The service provided was excellent from booking to drop off. Whilst I haven't received any particular passenger feedback from the journey itself, I take that as a 5 star service as I know something w... Ver mais
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Veja o que dizem as avaliações
Very pleasant driver, timely pick up at airport and also on return trip to airport (Luton) Would have no problem recommending the company
Booked a car at short notice to pick my 80 yr old mum up from airport as her flight had been cancelled so i couldn't pick her up. The attention to detail in checking the replacement flight details, a... Ver mais
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Arrived on time and all good. Booking #2218 Receipt from Elite Airport Transfer Receipt #1000-7841 AMOUNT PAID £314.00 DATE PAID Apr 13, 2025,... Ver mais
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Detalhes da empresa
Escrito pela empresa
Upgrade your travels with EAT | Elite Airport Transfer. We bring peace of mind to the most stressful part of travel from all major Airports and Sea Ports across UK. Chauffeurs and airport concierges ensure guest safety, efficiency, and comfort across more than 7 airports, 30 cities in London. Book your EAT | Elite Airport Transfer service at all-inclusive rates on our website.
Informações de contato
Suite 107, Crystal House, LU1 1HS, Luton-Bedfordshire, Reino Unido
- 01582323434
- bookings@eliteairporttransfer.co.uk
- eliteairporttransfer.co.uk
4,8
Excelente
126 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Timely pick up from airport, and return also
Very pleasant driver, timely pick up at airport and also on return trip to airport (Luton)
Would have no problem recommending the company
20 de maio de 2026
Avaliação não solicitada
Jeff the driver is such a nice person…
Jeff the driver is such a nice person and really helpful
There was a little confusion trying to locate him at Heathrow terminal mainly because the noise levels drown out my phone trying to speak to him as I lost my temper with my phone briefly but Jeff was on it and very professional..
Would highly recommend this company as they're very reliable..Will use again now doubt
17 de maio de 2026
Avaliação não solicitada
I had a great experience with Elite…
I had a great experience with Elite Airport Transfer driver ID number 45. He was a good driver and very friendly and patient with my toddler.
18 de maio de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for your lovely feedback. We are so pleased to hear that you had a great experience with Elite Airport Transfer.
It is wonderful to know that Driver 45 provided a friendly, patient, and professional service, especially while travelling with your toddler. We understand how important a comfortable and stress-free journey is for families, and your kind words mean a great deal to us.
We truly appreciate your support and look forward to welcoming you again in the future.
Chris
Superman to the rescue!
When another taxi company absolutely failed us, Elite Airport Transfer UK came to the rescue like superman himself!
Wonderful service, no funny business, quick response, tidy booking process, straight to the point, lovely driver and extremely helpful.
3 de maio de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you so much for your fantastic review! We are delighted that we could step in and help when you needed us most.
Your kind words about our service, booking process, and driver are truly appreciated. We always aim to provide a smooth, reliable, and professional experience from start to finish, so it is wonderful to know we delivered exactly that for you.
Thank you again for choosing Elite Airport Transfer UK. We look forward to assisting you again in the future!
Chris
Excellent service
The service provided was excellent from booking to drop off. Whilst I haven't received any particular passenger feedback from the journey itself, I take that as a 5 star service as I know something would of been mentioned had the service/driver or car not of been to an expected standard. I would highly recommend your service to others. Thank you very much Elite Airport Transfer.
8 de maio de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you very much for your wonderful feedback. We are delighted to hear that you were pleased with the service from booking through to drop-off.
We truly appreciate your confidence in our team, and it is great to know that the journey met your expectations in every aspect. Your recommendation means a great deal to us and motivates us to continue delivering the highest standards of service.
Thank you again for choosing Elite Airport Transfer. We look forward to welcoming you again in the future.
Chris
Punctual
Punctual, reliable service. Friendly driver. Very clean vehicle.
12 de maio de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for choosing Elite Airport Transfer.
We truly appreciate your kind feedback. We're delighted to hear that you found our service punctual and reliable, and that our driver and vehicle met your expectations. Your support means a lot to the entire Elite Airport Transfer team, and we look forward to serving you again in the future.
Chris
Very good communication and service
Very good communication and service
12 de maio de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for your kind words and for choosing Elite Airport Transfer.
We’re pleased to hear that you were happy with our communication and service. Providing a smooth and professional experience is always our priority. We truly appreciate your support and look forward to welcoming you again soon.
Chris
Very good
Very good, polite, quick and a very comfortable journey. Would use again.
6 de maio de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for your kind feedback about Elite Airport Transfer. We’re delighted to hear that your journey from Gatwick Airport to Bedford was comfortable and that you found our service polite, quick, and professional. Your support means a lot to us, and we look forward to providing you with another smooth journey in the future.
Chris
Very friendly professional service
Very friendly professional service
On time as promised
Only used once but will use again and recommend to others
2 de maio de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you so much for your kind words! We’re really glad to hear you found our service friendly, professional, and punctual—that’s exactly what we aim for every time.
We truly appreciate you choosing Elite Airport Transfer, and it means a lot that you’d use us again and recommend us to others. We look forward to serving you again on your next journey!
Chris
Travelling Solo on Business
Was travelling solo on business with lots of luggage: the service was excellent. Would highly recommend and would definitely book again.
Cars were pristine, great contact from drivers. Raza & George were my drivers and they were super professional.
23 de abril de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for your kind review.
We’re delighted to hear that your journey with Elite Airport Transfer, from pickup in Reading to drop-off at Stansted Airport, met your expectations—especially while travelling solo on business with extra luggage. It’s great to know that you found the service excellent, the vehicles pristine, and the overall experience smooth from start to finish.
We truly appreciate your recognition of our drivers, Raza and George. We’ll be sure to pass along your compliments to them—they will be pleased to know their professionalism, communication, and punctuality at both pickup and drop-off made a positive impact on your journey.
Thank you for your recommendation. We look forward to welcoming you back to Elite Airport Transfer on your next trip.
Chris
Excellent company and fantastic…
Excellent company and fantastic service. Always keeps in contact with you. They track your flight and alway are there on time or before scheduled time.drivers are very polite and so helpful.
24 de abril de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you very much for your kind words and for choosing Elite Airport Transfer for your journey from Luton Airport to Stevenage.
We are delighted to hear that you were pleased with the service, communication and punctuality. We always aim to track flights closely and ensure our drivers are ready when our customers arrive, so it is great to know this made a difference to your experience.
Your feedback about our drivers being polite and helpful is truly appreciated and will be shared with the team.
We look forward to welcoming you again with Elite Airport Transfer on your next journey.
Chris
Resposta da Elite Airport Transfer UK
Thank you for your kind words! We’re glad you found everything helpful and accessible. The team at Elite Airport Transfer truly appreciates your feedback and looks forward to assisting you again soon.
Chris
Perfect all went well
22 de abril de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for your feedback! We’re delighted to hear everything went perfectly. The team at Elite Airport Transfer truly appreciates your support and looks forward to serving you again soon.
Chris
This was an absolute nightmare
This was an absolute nightmare. The driver refused to give me the make and model of the van he was driving or the license plate. He just said "white van". He proceeded to make my family walk through a busy garage to get to said white van. Then he missed what seemed like every turn, did several u turns and when we realized my husband and daughter wouldn't make their theater plans we asked for them to be let out. I had to ask three times and when he finally let them out he LEFT ME ALONE IN THE VAN. Parked halfway in the road in central London. He wandered off toward a school, presumably to relieve himself at the nearest tree. After I tried to reach the company they ignored every attempt and still charged me £200. The interior of the van was also filthy and smelled. Don't walK, RUN from this company. There are much better and less expensive options in London for rides that won't take twice as long as they should with someone who is a terrible driver and literally leaves you sitting by yourself in a dodgy part of London.
You can tell the true measure of a company by their responses. I have documentation of everything and they accused me of lying. I also have witnesses and we didn't even have a car seat. Their response speaks volumes.
13 de abril de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
We’re sorry to read your review and take all feedback seriously. However, we must respectfully clarify that several claims made here do not reflect the full and accurate sequence of events.
Following your notification regarding the delay of flight UA929, our team actively monitored the flight and ensured the driver was scheduled accordingly. As per your booking, a *standard pickup (not meet & greet)* was selected. In such cases, it is standard procedure for the driver to contact the passenger and agree on a suitable meeting point within the designated pickup area. Our records confirm this process was followed, and guidance was provided.
We understand you mentioned difficulty walking; however, airport regulations and parking restrictions require drivers to remain within designated areas. The driver complied fully with these rules while assisting with directions to the vehicle.
We take allegations regarding driver conduct and vehicle condition extremely seriously. After a thorough internal review, including speaking directly with the driver and reviewing trip details, we found no evidence to support claims of abandonment or unprofessional behaviour. The journey was completed safely.
We would also like to highlight that "Following the journey, we documented damage to the vehicle’s ISOFIX anchor fittings. We have photographic evidence on file and are happy to provide this for independent review if required.”
It is also important to note that our support team did not ignore contact attempts; all communications were handled in line with our standard procedures.
We genuinely regret that your experience did not meet expectations. However, we must stand by our service and the factual record of events. We remain open to reviewing any verifiable evidence and are happy to continue this discussion directly via our support team.
Kind regards,
Elite Airport Transfer
Fantastic service
Booked a car at short notice to pick my 80 yr old mum up from airport as her flight had been cancelled so i couldn't pick her up. The attention to detail in checking the replacement flight details, arrival times etc was brilliant. I had reassuring communication from both the office and driver. And when mum got to her flat, the driver saw her all the way yo her door. Far better than local companies we've used in the past. Excellent service all round. Thank you
16 de abril de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for your kind and thoughtful feedback.
At Elite Airport Transfer, we understand how important it is to provide not just a service, but peace of mind, especially in situations like this. We’re delighted to hear that our team’s attention to detail, communication, and care made a positive difference for both you and your mother. Ensuring she arrived safely and was looked after all the way to her door is exactly the level of service we strive to deliver every time.
Your words mean a great deal to us, and we truly appreciate you choosing Elite Airport Transfer. We look forward to assisting you again whenever you need us.
Chris
Excellent service
We booked a pickup on 15th april from Tonbridge area.
The drive arrived on time and helped us with our luggage.
JO was a professional driver with a nice car.
Highly recommended and definately use Elite transfers again.
15 de abril de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for your wonderful feedback. We’re very pleased to hear that your pickup from the Tonbridge area on 15th April went smoothly. At Elite Airport Transfer, punctuality and professionalism are at the heart of what we do, so it’s great to know your driver, Jo, made a positive impression and assisted you with your luggage.
Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back to Elite Airport Transfer for your future journeys.
Chris
Good service, polite and on time
The driver (id:45) arrived ahead of time for our airport pick up, was helpful and polite and also provided a child seat as requested. We would happily use Elite Airport Transfer again.
14 de abril de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for your feedback. We’re glad to hear your experience was a positive one. It’s great to know the driver arrived ahead of time, was courteous, and had everything prepared for your journey, including the child seat. Providing a smooth and reliable service is exactly what we aim for at Elite Airport Transfer.
We appreciate you choosing Elite Airport Transfer and would be pleased to assist you again in the future.
Chris
Great service
Great service, responsive to emails and my request about car seats as well as plenty of check ins on the day to give me comfort. Will be using again
11 de abril de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for your kind review. We’re pleased to hear that you found our service responsive and reassuring, especially when it came to your requests about car seats and communication on the day. At Elite Airport Transfer, we understand how important clear communication and attention to detail are in creating a comfortable experience.
We truly appreciate your support and look forward to serving you again with Elite Airport Transfer in the future.
Chris
We were very happy with the service
We were very happy with the service. Booking process + communication after + the driver were all excellent. Me and my wife have a young baby so we needed a car seat - the communication assuring us the car seat was going to be there was very good
11 de abril de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you so much for your kind words! We’re really glad to hear that you were happy with the service from start to finish. It means a lot to us that the booking process, communication, and your driver all met your expectations.
At Elite Airport Transfer, we understand how important it is to travel comfortably and safely, especially with a young baby, so we’re pleased that the car seat arrangement and our communication gave you peace of mind.
We truly appreciate you choosing Elite Airport Transfer and hope to welcome you and your family again soon!
Chris
Great all round experience
Driver was very polite, punctual and helpful and drove well on both trips. Would definitely use again. Tip - use what 3 words instead of postcodes in rural areas as our postcode takes you to a different house.
31 de março de 2026
Avaliação não solicitada
Resposta da Elite Airport Transfer UK
Thank you for the great feedback! We’re really pleased to hear you had an all-round positive experience and that your driver was polite, punctual, and helpful on both trips—that’s exactly the standard we aim for at Elite Airport Transfer.
We also really appreciate your tip about using What3Words in rural areas—that’s a great suggestion and very helpful for ensuring accurate pick-ups. We’ll definitely keep that in mind.
Thanks again for choosing Elite Airport Transfer, and we’d be delighted to drive you again in the future!
Chris
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