We ordered two wine fridges from Elite. The service we received from Natalie Whitley and Danielle Mackay was excellent. After making the order the communication from the company started straight away,... Ver mais
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Veja o que dizem as avaliações
If I could give Elite Wine Refrigeration higher than a 5 then I would. In particular Danielle deserves a mention for exceptional customer service. From placing my order the communication with this com... Ver mais
Excellent service from start to finish. Cherry gave us loads of options and fantastic designs to choose from. The installers were perfect - we are over the moon with our wine wall which includes two o... Ver mais
A few teething issues with my new drinks cooler following which Charlie soon resolved, many thanks Charlie, much appreciated! Cooler is working perfectly now and looks great.
Detalhes da empresa
Escrito pela empresa
We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.
Informações de contato
Unit 3, Central Trading Estate, Marley Way, CH4 8SX, Chester, Reino Unido
- 0333 577 6466
- info@elitefridges.co.uk
- elitefridges.co.uk
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Excellent customer service in every way
Excellent customer service in every way
Thank you
We had a problem with out two zone wine…
We had a problem with our two zone wine cooler not controlling temperature properly in the bottom zone. I raised the issue with Callum who was excellent to deal with. We quickly established a dialogue via email and after a few tests established that a repair was indeed needed. He arranged this quickly and the repair was carried out expertly by the engineer from Kool Planet. Delighted with the customer service approach of Callum and very happy to do this positive review.
It was easy to order and then they came…
It was easy to order and then they came with my new fridge on the appointed day, fitted it and took the old appliance away with no fuss. Good service. And a good price too!
Great
Great communication throughout the process - Hayley was especially helpful in arranging the delivery. I would wholeheartedly recommend Elite Wine Refrigeration
Great experience
Great experience. I had lots of questions patiently answered by the lady I spoke with. And in delivery, the two gentlemen were friendly, fast, efficient I am delighted with this wine cooler. Thank you
Outstanding
Elite were great. They answered lots of questions before I bought - the chat function gets you a very nice person not a bot - and their technical lead gave me a really helpful, detailed answer to a question about operation when I bought.
They were no more expensive than anyone else and I feel my money bought me a service, not just a transaction.
Recommended.
A Little gem
It is always such a pleasant surprise nowadays to come across a little gem of a company like Elite Wine Refrigeration. Although it's a website, you very quickly get the feeling that there are actually people behind it who genuinely care about you as a customer. Invaluable support and advice before making a purchase, a delivery experience which actually matched the wonderful sales process and an after sales service of which I feel any other business would be envious. It really doesn't get any better than this. I would recommend this business without a moment's hesitation.
Faultless sales service
Faultless sales service. Excellent delivery team who were very helpful. Would definitely recommend Elite Refrigeration.
Couldn’t have been better
Terrific range of products. Hayley was very helpful (at a fairly unsociable hour) in helping to narrow down the choices. The ordering, payment and delivery were as smooth as melted chocolate. What’s not to like about this company?
All good despite the product delivered…
All good despite the product delivered not quite what was sold. However, I was impressed by the way the issue was resolved in a timely manner. Thanks.
I ordered a wine fridge for my father…
I ordered a wine fridge for my father for his 80th birthday. Danielle and team couldn’t have been more helpful, emailing us personally and liaising with my mum on the delivery. All went extremely well and my Dad is delighted. Such a pleasant experience, would recommend Elite Wine Refrigeration to everyone!
Excellent - highly recommend
Drivers rang in advance, found us easily and were a pleasure to deal with. Thoroughly recommended. Would use again!
Excellent customer service …
Excellent customer service and perfect delivery done with care and attention , I was warned of the tone and day of delivery and the team was in time .
Very good purchase experience
Very good purchase experience. The customer service responded promptly and was very helpful.
Excellent advice from their sales team
Excellent advice from their sales team, price was fair and delivery was efficient and on time. Would definitely recommend.
Excellent service from start to finish
Easy to use website. Once ordered good personalised communication about the delivery. Received email with 3 hour delivery slot and they arrived in that time with call before they arrived with updated delivery time. Respectfull and friendly delivery men who removed all packaging and explained about leaving the fridge to stand until it settled. Good quality fridge exactly as described. Very happy all round!
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