BUYER BEWARE
My Reformer Pilates machine arrived with pink permanent marker scribble markings all over the beige carriage- main component. After dealing with Tina from Elite Reformer for months, I still don’t have what I paid for ie a new and undamaged Pilates machine. This is the worst experience and company I have ever dealt with!
Resposta de Elite Reformer
We’re sorry to hear about your experience and appreciate you sharing your feedback.
When the cosmetic issue was first raised, we arranged replacement parts with the manufacturer. Unfortunately, due to overseas manufacturing timelines and a supplier error, this process took longer than expected.
To bring this matter to a close as efficiently as possible, we've offered a full refund once the reformer is returned. We remain ready to finalise this as soon as the return is completed.
We’ve reached out privately to continue resolving this directly.