Fair warning! Spend the first 24 hours of your family trip documenting EVERYTHING the house has wrong with it! I know you have probably been saving and working hard to relax and enjoy your vacation b... Ver mais
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Veja o que dizem as avaliações
My family and I arrived at a dirty condo. The bed had been made but the linen had visible stains all over comforter, sheets, pillow cases, and the bathrooms countertops were disgusting. I reach out t... Ver mais
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We have stayed with Elite Vacation Homes for many years, the cleanliness of the houses used to be really good. In 2019 we had a few issues with the house being dusty and having trash but we decided to... Ver mais
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Very nice home, clean and comfortable close to supermarket and Disney / Universal... Medieval Dinner and Friday Rodeo just round the corner. Kitchen utensils need a little upgrade if someone is... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
Luxury Orlando Vacation Homes located just minutes from Walt Disney World® Resort, Universal® Orlando, and SeaWorld. 3-7 Bedroom Private Pool Homes and Resort Condos come with Fully Equipped Kitchens, Game Rooms, Water Views, Hot Tubs and Gated Resor...
Informações de contato
5299 W. Irlo Bronson Memorial Highway, 34746, Kissimmee, Estados Unidos
- elitevacationhomes.com
Un engaño
Un engaño. Muy poca profesionalidad.
Venden en función de sus intereses.
30 de abril de 2025
Avaliação não solicitada
Resposta de Elite Vacation Homes
Dear Ricardo Martin,
We appreciate your feedback, but after reviewing our records, we could not find a past booking under your name. Elite Vacation Homes is a short-term vacation rental company based in Kissimmee, Florida, specializing in vacation condos and pool homes near Disney.
It appears there may have been a mix-up with another company. We always strive to provide professional and reliable service to our guests, and we would love the opportunity to assist you if you are looking for a vacation rental in the future.
If you believe this review was intended for another company, we kindly ask that you update your feedback accordingly. Should you have any questions, please feel free to contact us directly.
Best regards,
Elite Vacation Homes
Disappointed!
Ref 26. 4 Bed Villa - 4707 Cumbrian Lakes Drive - Stayed March 26-April 9, 2022.
I preface this by saying we have rented villas in Florida for the past 20 years. The last place we stayed, we were there for 8 years in a row we loved it so much! We would have stayed there this past year, but unfortunately it wasn't available as we chose to vacation a couple of weeks later. I say this only to note we book Florida villas every year and when we like a place, we continue to return to it!
We have stayed in Cumbrian Lakes 4 times before and love the area. This was the first time, however, we rented this villa with our son and family. We have ALWAYS given favorable reviews, but UNFORTUNATELY it was very CHALLENGING this time around.
I do a lot of research before to find a place that we hope we will enjoy and I read their reviews, but there were none to be found on this villa. The booking company (VIP Villa under FloridaRentals.com) said they had recently took over booking for this villa and didn't have any reviews on it yet, but said that it was an executive home and claim that all the villas they rent out are "select high quality villas"; "furnished to the very highest standards" and "before your arrival the villa will have a deep clean and full sanitization; you can be rest assured it will be spotlessly clean." They also said, "Elite are the BEST Mgt Co we work with and their villas are all top end and well maintained”.
UNFORTUNATELY, when we arrived we had to deal with 19+ maintenance issues (everything from broken lounge chair - which my son fell off of), broken screen door, chewed up bed post, only 2 elements working on stove, pool spa pump not working as well as the heater to it, trim coming off wall in games room, trim on floor to carpets sticking up, screws sticking up from kitchen floor, door knob and dresser knobs falling off, master bed mattress squeaks, blinds in master not closing properly, lamp shades dirty and stained and need replacing, vent filthy and needed cleaning and painted, rust and dirt on bottom of bathroom tub, cracks in ceramic floor tiles, plug not holding water to tub for bath, most of doors needing WD40 they were so squeaky, etc) as well as 11+ housekeeping issues (pubic hair found on top of toilet, windows needed to be cleaned, dressers all sticky in master, carpet stains (and were told they were recently cleaned), garbage left behind 2 headboards, dust bunnies hanging down from bathroom wall, games room table dirty and hadn't been cleaned, tiny bugs in the kitchen climbing the wall by the phone, both outside garbage cans completely full, couch in games room dirty we had to put a sheet on it to sit on it) - needless to say, no one should have to experience this!!!
I typed up an email (Saturday evening) and sent it to the VIP Villa as well as to the Elite Management Company along with all the pictures I had taken, as we were told when we booked to take any pictures of things that were broken on arrival and let the management company know within 24 hours of arrival). Based on what we had read in the binder, left in the villa, we were not to expect a response til Monday morning when they were back in the office, unless it was an emergency. When I didn't receive a call Monday morning, I called them to let them know I was not pleased and wanted a housekeeper to come out and take care of these issues. By 10 am Mon. morning the head housekeeper was there as well as the housekeeper that had cleaned the place. The H.H. wrote down all the items that needed to be cleaned and repaired and mentioned she had never seen so many issues with regards to one home. After a couple of days most of the things on our list had been addressed. The maintenance gentleman was sweet, but said he's the only maintenance worker for 50-60 villas!!! Really?!
The spa pump was broken and repaired and on day 6 the technician said the heat hadn't been working all along (and we were paying for it!!!)
I have written a number of emails with pictures to the booking company, management company and operations and I have spoken with management asking for some compensation, after paying good money. Even Management agreed they "dropped the ball" yet they keep brushing me off, using excuses and saying they will get back and they don't. It's now been 3 weeks since our arrival and still nothing!
This villa needs some TLC. The owner (who we were told hasn't been to see their villa in over 4 years) needs to visit and put some money into the place. The dryer takes 70+ mins to dry clothes. The microwave is so old I have never seen one like it. Mattresses, lampshades, ceramic tiles need to be replaced.
One positive is the backyard view, which was it's saving grace!
I hope this review finally garners a response from management & owner in regards to a "service recovery" and I caution you if you decide to book this villa or use this mgt company!
16 de abril de 2022
Avaliação não solicitada
The staff at Elite are very easy to…
The staff at Elite are very easy to work with. Whatever problem we’ve had in our vacation house as we call it, they’re on top of it right away. It would be nice to have a better mattress and a queen size bedroom we have had complaints from our visitors and it’s terribly uncomfortable other than that it’s a great home we love it, we have been returning to this home for many years and will continue to do so, God willing.🙏🏼 Thank you Elite.
17 de fevereiro de 2021
Resposta de Elite Vacation Homes
Thank you for your review. Your feedback is extremely valuable to us as we strive to improve with each and every stay. We work hard to provide exceptional customer service and are pleased to hear you found our staff easy to work with, and our service to be on top of it right away.
We also very much appreciate your comments about the mattress needing updating. Taking care of our vacation homes is our paramount concern and we use guest comments to help us improve. I have shared your feedback with the homeowner and my team to ensure this matter will be urgently corrected.
I hope you will accept my sincerest apology for failing to meet all your expectations during your stay. We remain committed to provide exceptional service and hope to have an opportunity to better your experience with us soon.
Kindest regards,
Donna Ramsden - General Manager
5299 W. Irlo Bronson Memorial Hwy, #4 Kissimmee FL 34746
407-397-0850
Great Vacation
We have booked through this company for over 10 years. They are great people and that's why we coming back.
Our original property that was booked got sold, so they offered us options for the same price. Didn't leave us hanging, great service.
Clean and organized, plenty of towels and other amenities.
Only things I would improve if asked:
Master bedroom mattress could be replaced. A bit saggy and not very comfortable.
I don't believe our pool heater was working properly. We called and a service person came out. They got it working, but it only lasted a few days. Luckily it was pretty warm and we didn't really miss the heater much.
16 de fevereiro de 2021
Resposta de Elite Vacation Homes
Thank you for coming back to us for over 10 years. We have many repeat guests and believe your retuning to us, again and again, is the best compliment of all.
We’re delighted to hear you appreciated our customer service and enjoyed your vacation home.
As we pride ourselves on delivering memorable vacation experiences, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for not being able to meet your expectations with our pool heater and mattress. I have shared your feedback with the appropriate team member to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Orlando.
Kindest regards,
Donna Ramsden - General Manager
Elite Vacation Homes - 5299 W. Irlo Bronson Memorial Hwy, #4, Kissimmee FL 34746
407-397-0850
everything great except the toilets and…
everything great except the toilets and sinks
16 de fevereiro de 2021
Resposta de Elite Vacation Homes
Hi Indira,
Thank you for your review. We truly appreciate your comments and use them constructively to improve our product.
I'm happy to report the toilet seats were recently upgraded and we are currently working with the homeowner to establish an action plan for sink improvements.
Thank you again for your review. We sincerely hope to have you back again in the near future and can give you every assurance of an enjoyable stay.
Kind regards,
Donna Ramsden - General Manager
Elite Vacation Homes - 5299 W. Irlo Bronson Memorial Hwy #4, Kissimmee , FL 34746
407-397-0850
The house is great and whenever there…
The house is great and whenever there is a problem, contacting the office is great and the issue is always resolved.
10 de fevereiro de 2021
Resposta de Elite Vacation Homes
Hi Gerry,
Thank you for your 4-star review! We are thrilled to have the opportunity to host your stay and can't wait for the next opportunity to earn 5-stars from you.
Kindest regards,
Donna Ramsden
General Manager
Elite Vacation Homes
5299 W. Irlo Bronson Memorial Hwy #4
Kissimmee, FL 34746
407-397-0850
Not going back!
We have stayed with Elite Vacation Homes for many years, the cleanliness of the houses used to be really good. In 2019 we had a few issues with the house being dusty and having trash but we decided to book with them again in 2020. For about $500 a night my family had high expectations, after a very long drive we had to do our own cleaning since the house was very filthy and we found ants in the kitchen (countertops). The problem was reported to the office the same day of our arrival but they just said that the house was cleaned and inspected and didn't do anything.
9 de fevereiro de 2021
Resposta de Elite Vacation Homes
Thank you for choosing to return to us once again and for providing feedback. Guest satisfaction is our paramount concern, and we take guest feedback very seriously.
It is disheartening to hear we failed to live up to the high standard you have come to expect from us and sincerely apologize that you were not entirely comfortable with the cleanliness of your vacation home.
Please know we have investigated the matter and addressed it very harshly with our team. I can personally give you every assurance this type of incident will not happen again.
Thank you again for your feedback. We honestly wish you will consider us again in the future.
Respectfully,
Donna Ramsden
General Manager
House was old and dirty
House was old and dirty. Agents at the office asked for a copy,then used my card and Id for identity theft. Hated it. Charges pending. Never again. Pictures lie. Bed was a brick .pillows had pee stains.
13 de dezembro de 2020
Resposta de Elite Vacation Homes
Hello Mr. and Mrs. Woods,
I am deeply disturbed to learn you were disappointed with your recent stay. Please know, customer satisfaction is our paramount concern, and we take all guest comments, good or bad, very seriously to help us improve.
I apologize you were not completely satisfied with the condition of the home. I can assure you all our homes are professionally cleaned and inspected before, and after guest arrival. It is disappointing we did not have an opportunity to address your concerns and take care of any issues for you while you were staying with us. We offer 24-hour on call customer service and I sincerely wish you had contacted us while you were here, giving us the opportunity to address your concerns.
Genuinely, I am unclear about your claim of identity theft. Photo identification is required to rent our homes and your information is disposed of after check-out. My records reflect one charge was placed on your card for the total amount of your stay. I recommend you contact your credit card company immediately with any possible fraud concerns. Also, I invite you to personally call me at 407-397-0850 to discuss your concerns and review your credit card charge history with us.
I truly regret you were unhappy with your stay and sincerely wish you will give us another opportunity.
Donna Ramsden
General Manager
Elite Vacation Homes
5299 W. Irlo Bronson Memorial Hwy, #4
Kissimmee, FL 34746
The staff was courtesy
The staff was courtesy, supportive and kind what ever I called or needed assitance
13 de dezembro de 2020
Resposta de Elite Vacation Homes
Hi Ms. Davis,
Thank you for your excellent review. Guest satisfaction is our paramount concern and every day we strive to exceed our guest expectations.
I have passed your comments along to our staff and made sure they received the recognition they deserve.
Our team is very happy with your review. Thank you again for taking your time to review us.
Donna Ramsden
General Manager
Elite Vacation Homes
5299 W. Irlo Bronson Memorial Hwy, #4
Kissimmee, FL 34746
My vacation experience
We really enjoyed our vacation rental. The property, amenities and services were superb.and just as advertised My family will be utilizing Elite vacation from now on. Thank you Milly for your assistance
12 de dezembro de 2020
Resposta de Elite Vacation Homes
Hi Sheryl and Todd,
Thank you for staying with us and for taking your time to review us.
We are delighted to hear you enjoyed the vacation rental amenities and superb services. We are also happy to hear you found our advertising to be on point. We do work hard to please our guests and it gives us great pleasure to know we have succeeded.
I have passed your kind review along to our staff member, Milly. She is very happy you mentioned her in your review.
Thank you again for your review and for staying with us. We can’t wait to host your stay again.
Donna Ramsden
General Manager
Elite Vacation Homes
5299 W. Irlo Bronson Memorial Hwy, #4
Kissimmee, FL 34746
We always stay with Elite Homes
We always stay with Elite Homes. Very clean homes and professional customer service. It's our home away from home.
12 de dezembro de 2020
Resposta de Elite Vacation Homes
Hi Stacy,
Thank you for staying with us again and for your amazing review. It is truly our pleasure to host your stay and we look forward to accommodating you again soon.
Donna Ramsden
General Manager
Elite Vacation Homes
5299 W. Irlo Bronson Memorial Hwy, #4
Kissimmee, FL 34746
Highly recommend a condo rental.
After many years of vacationing in Florida. This is the first time I’ve rented a condo. I was impressed with the cleanliness, convenience of all the amenities nearby and service. I would highly recommend Elite Homes for your next vacation rental.
12 de dezembro de 2020
Resposta de Elite Vacation Homes
Hi Denise,
We are so happy to hear you were impressed with the cleanliness and many conveniences of your Elite vacation condo.
Thank you for recommending us. It is truly our pleasure to be of service and we hope to see you again soon!
Donna Ramsden
General Manager
Elite Vacation Homes
5299 W. Irlo Bronson Memorial Hwy, #4
Kissimmee, FL 34746
Best customer service hands down
Best customer service hands down. The young woman named Milly who helped me setup this vacation home was beyond exceptional she was extremely patient with me as she helped me with renting one of there properties and from the moment I reached out to the moment of check out she was more then helpful and great with me and my family. Future vacation rentals will be with them for sure. Thank you guys for such a wonderful experience and service you guys gave. Would highly highly recommend you guys not only to friends but to family as well.
22 de outubro de 2020
Resposta de Elite Vacation Homes
Hi Miguel,
Thank you so much for your wonderful review. We work really hard to provide exceptional customer service and our entire team is delighted you found your experience to be delightful and plan to recommend us in the future.
By the way – please wish a BIG HAPPY BELATED-BIRTHDAY to your daughter from all of us.
It was truly our pleasure to accommodate you and we hope to have you back again soon.
Warm regards,
Donna Ramsden
General Manager
Elite Vacation Homes
Open in App
Open in App
Shauvon W.’s Reviews
1.0 star rating
This is the second time Elite Vacation rentals have claimed fraudulent damages and charged my card. We stayed at 1219 winding willow in Orlando. They claimed we broke a toilet seat and stained the already filthy sofa. Which I stayed in.. why would i damage somewhere my card is on file. During the 3 day stay, we were interrupted twice.. one for installing the fire extinguisher and the pool guy.. on two different days.. sent picture when there were no damage made. Why would people come to the property when people pay crazy amount of money to stay in their vacation home you have maintainance come. That should be done when unoccupied. My family and I walked through that property separate to make sure no damage. Scam ass company new rental from them again.
19 de outubro de 2020
Avaliação não solicitada
Resposta de Elite Vacation Homes
Hello Shauvon,
Guest satisfaction is our paramount concern. We value your feedback and use it constructively to identify areas in which we can improve. We work hard to ensure positive guest experiences for everyone, and we are deeply disappointed to learn your stay was not up to the high standard you have come to expect from us.
Maintaining our homes and keeping them in top condition is important to us. Our pools are routinely serviced on a weekly basis. This policy is stated on your rental agreement form and we apologize we are unable to notify each in advance of our pool technician’s arrival. I apologize you were not happy or unaware of our swimming pool servicing policy and hope you will accept our apology for the disturbance.
To comply with local law, we do take proactive steps to ensure the fire extinguishers, in every home, is inspected at least once every month. We apologize you found this to be intrusive and hope you will pardon us for the interruption.
Our homes are inspected by our team upon every guest departure and once again before every guest arrival. Further, we ask our guests to inspect the home upon arrival and report any damages. It is never our intention to deceive or place our guests with illicit fees. When damages are discovered by our team, they are reported to management and must be approved before passing any fees along to our guests. Regrettably, the broken toilet seat and stained sofa we found upon your departure and those items are chargeable to you, per the rental agreement.
We genuinely appreciate your comments and will use them constructively to help us improve.
Sincerely,
Donna Ramsden
General Manager
Elite Vacation Homes
Repeat Guest
The staff was patient with accommodating me on short notice. Traveling during Covid is a concern but the staff took extra precautions. The home was very clean and spacious.
15 de outubro de 2020
Resposta de Elite Vacation Homes
Dear Kimberly,
It was a pleasure serving you and your family. I truly value and appreciate your feedback.
I'm glad you found the staff accommodating and the home clean and spacious.
I really appreciate you taking the time to share your feedback and hope you'll come and see us again soon!
Sincerely,
Donna Ramsden
General Manager
Elite Vacation Homes
My experience with Elite Vacation Homes…
My experience with Elite Vacation Homes was one of the best in Vacation Rentals in recent times. Our agent Milly made choosing a rental easy and effortless. She skillfully guided me through the booking process with real time email responses to all of my questions and concerns. The rental was really nice and clean and comfortable, in a great neighbourhood and our check in was easy. Their rentals are fairly close to all the major theme parks, restuarants and shopping outlets! If any one out there is looking for a great vacation rental, I would recommend Elite!
22 de setembro de 2020
Avaliação não solicitada
Resposta de Elite Vacation Homes
Thank you for your amazing review. We truly value you as a customer and appreciate you taking your time out to review us!
Warm regards,
Donna Ramsden/GM
Elite Vacation Homes
5299 W. Irlo Bronson Memorial Hwy #4
Kissimmee, FL 34746
Super Helpful Responsive Staff
The Elite Vacation Homes staff was very helpful when I called to inquire about renting a home. The staff always responded to my questions quickly and were always helpful and friendly. With all the worries about traveling during Covid, the company was very easy to work with and I appreciated the option to reschedule it needed.
We were very happy with the home that we rented. It was great to find the home as it was represented in the pictures on the website. It was beautiful and we enjoyed our stay. The neighborhood was very quiet and the location was great! Enjoyed the view of the lake with the fountain and the pool was great. We would definitely stay there again and use Elite Homes.
11 de setembro de 2020
Avaliação não solicitada
Resposta de Elite Vacation Homes
Hi Julie,
Your feedback is extremely important to us. Telling us about your experience, truly means everything to us. Thank you for your kind words and for taking your time out to review us.
We look forward to your next visit with us.
Warm regards,
Donna Ramsden
General Manager
Elite Vacation Homes
5299 W. Irlo Bronson Memorial Hwy, #4
Kissimmee, FL 3746
The staff was great and helpful.
8 de setembro de 2020
Avaliação não solicitada
Resposta de Elite Vacation Homes
Thank you for your amazing review! We can't wait to host your stay again.
I've always stayed with elite homes
I've always stayed with elite homes! so I wasn't surprised to see the house where we were going to! but to answer your review it was awesome and amazing to stay with elite homes 5 bedrooms! I can't wait until next vacation time!
2 de setembro de 2020
Avaliação não solicitada
Resposta de Elite Vacation Homes
Hi Latoya,
Thank you for your review. It is truly our pleasure to serve you. We can't wait to host your stay again!
Sincerely,
Donna Ramsden
General Manager
Elite Vacation Homes
They Nickle and dime you
They nickle and dime you, they don't let you raise the ac the house was never cleaned or sanitized the pool was half way cleaned. I will never rent from elite homes again.
1 de setembro de 2020
Avaliação não solicitada
Resposta de Elite Vacation Homes
At Elite Vacation Homes our employees and cleaning partners remain vigilant as we continue to strictly follow the guidelines for best practices from our local, state and federal agencies including: the SAFEHOME Vacation Rental Housekeeping Professional (VRHP) and Vacation Rental Management Association (VRMA) Cleaning Guidelines for COVID-19.
Please contact me directly to discuss further.
Sincerely,
Donna Ramsden
General Manager - 407-397-0850
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