James & Ella Avaliações 933

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... Ver mais

Avaliado com 5 de um total de 5 estrelas

Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

FINALLY!! 5 years we have struggled to get our very fussy English Springer to eat any form of a varied diet. We’ve tried raw, dry, wet, a combo…making everything ourselves…every single dog food on the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... Ver mais

Detalhes da empresa

  1. Pet Shop
  2. Loja de Ração
  3. Loja de suprimentos para animais de estimação

Escrito pela empresa

We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

933 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Great dog food, even greater customer service

Great dog food, my dog was a very fussy eater and now finishes almost every meal.
When transitioning from her old food to J&E she'd pick out all the J&E and just eat that.
Transition has gone smoothly (previous attempts with different brands have not agreed with my dogs sensitive tummy) but J&E has been great. Customer service have emailed, asked if i needed support with a Zoom call and called me since my subscription started to check in and see if I have any questions- a small team but they really do pride themselves on great customer experience. Easy adjustable subscription service so we don't have to remember to buy or order food.
Could recommend more highly!

8 de agosto de 2025
Avaliação não solicitada
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Resposta da James & Ella

Thank you so much for your heartfelt review, Michaela, we're so pleased your dog is thriving on James & Ella and that you feel our customer service is great. As a small team, this really means a lot!

Avaliado com 5 de um total de 5 estrelas

Fussy eater loves this food

Our dog, a toy cockapoo, is sooooo fussy with food. For 5 years I have tried just about everything. I came across this brand and am so glad I did - she loves it! The kibble is really good quality and I am just so grateful to find something healthy that she will eat. I will definitely be staying with this brand!

15 de junho de 2025
Avaliação não solicitada
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Resposta da James & Ella

We're so pleased to hear this Angela, thank you for your kind words!

Avaliado com 5 de um total de 5 estrelas

Raw feeding made easy!

My dog Molly has been raw fed for the last 4 years. We go away a lot more and always take her with us so taking frozen/fridge food isn’t that easy. Now Molly has tried James & Ella, she loves it! So pleased we can take her raw food away with us without the hassle of keeping it cold!

11 de junho de 2025
Avaliação não solicitada
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Resposta da James & Ella

Amazing news Nicola, we're so pleased Molly is loving her new diet!

Avaliado com 5 de um total de 5 estrelas

So happy I found this brand!

My 6 year old Maltese/Shih-tzu Baxter has been a fussy eater for as long as I can remember, no doubt aided by my spoiling him with human food, there have been months lately where he’s been at the vet because he just won’t eat no matter what I gave him, dog food or human food, until my James & Ella delivery arrived today and I have one happy dog really enjoying his food! I did weigh up the price, and hesitated slightly but it’s 100% worth every penny. I’ve started him on the freeze-dried raw beef and it’s a miracle! Thank you so much, you’ve no idea how hard this has been and how happy I am that he’s eating! He doesn’t even have any interest in our human dinner tonight! Thank you so much 😊

2 de junho de 2025
Avaliação não solicitada
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Resposta da James & Ella

Hi Lisa, thank you so much for sharing Baxter’s story! We’re genuinely over the moon to hear he’s finally enjoying his meals! We know how hard it can be when a dog won’t eat, especially after trying everything, so hearing that our Freeze-Dried Raw has made such a difference really means the world to us.

Thank you again, and please don’t hesitate to reach out if you ever need any feeding advice or support.

Best wishes,
The James & Ella team x

Avaliado com 5 de um total de 5 estrelas

Well worth the try

Got some of this from Sainsbury’s as I needed some kibble that was suitable for my puppy after she stopped eating her usual brand of food. She loves this and has helped her stools a lot.

13 de maio de 2025
Avaliação não solicitada
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Resposta da James & Ella

Thank you for your review Rhys!

Avaliado com 5 de um total de 5 estrelas

I have had 4 dogs over the last 16…

I have had 4 dogs over the last 16 years, tried most brands out there and this is by far the best quality food.
Both dogs clearly enjoy this food and it appears to be much better for their general health, so I will definitely be sticking with it. 🐶🐶

4 de março de 2025
Avaliação não solicitada
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Resposta da James & Ella

Amazing to hear Lilly, thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Working miracles!

Our Cocker Spaniel, Roo, had so many issues from a pup with food; her belly and skin would react badly to most specialist foods that we tried, and being a red spaniel, she can have some behavioural issues with food in particular. We took her to the vets countless times, had her allergy tested, tried different trainers/behaviourists, every food to help her and almost everything in between. Along with a good routine and lots of positive reinforcement, James & Ella dog food has been life changing for us, no exaggeration! We've had our subscription for over a year now, and the difference in Roo is amazing! She no longer gets sore rashes on her belly, she doesn't itch anywhere near as much as she used to, she loves her food, and most importantly, she's a very happy healthy dog! On top of that, the customer service couldn't be better! Lauren couldn't be more helpful and friendly to speak to! A truly great company doing great things <3

18 de março de 2025
Avaliação não solicitada
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Resposta da James & Ella

Hi Emma, thanks so much for leaving us such a fantastic review, we're so pleased to hear that Roo is thriving on her James & Ella diet and that the benefits are speaking for themselves! So pleased you're part of the pack!

Avaliado com 5 de um total de 5 estrelas

Finally found a food that my dog…

Finally found a food that my dog actually likes for more than a few days!
This company are amazing to deal with! From the very start, the buying experience with James and Ella has been a pleasure.

31 de janeiro de 2025
Avaliação não solicitada
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Resposta da James & Ella

Thank you for your kind words Maisie!

Avaliado com 5 de um total de 5 estrelas

Fantastic service!

Fantastic service!
Our dog is only 1years old we have tried so many different food companies over the past year as he is so fussy!
He loves this food !Can’t believe the difference !

4 de janeiro de 2025
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Resposta da James & Ella

We're thrilled to hear this, thank you for your fab review!

Avaliado com 5 de um total de 5 estrelas

The food is amazing quality and our…

The food is amazing quality and our dogs love it. The delivery is fast and we are never left waiting. The staff are helpful, kind and polite.

7 de janeiro de 2025
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Resposta da James & Ella

Thank you for your kind words Sarah! We're so pleased your dogs love the food :)

Avaliado com 5 de um total de 5 estrelas

Prompt delivery & excellent food

Prompt delivery, great product, wonderful box! Zephyr the cocker spaniel thinks the treats are the best!

6 de janeiro de 2025
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Resposta da James & Ella

We're so pleased to hear this Julia, thanks to you and Zephyr for being part of the pack!

Avaliado com 5 de um total de 5 estrelas

Customer Satisfaction

The website functionality is great for online orders with really helpful customer services if you need them, the product is high quality so it's 100% customer satisfaction from me. My fussy eating dog is very happy too.
Thank you!

17 de dezembro de 2024
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Resposta da James & Ella

Thank you Amber! We're so pleased your dog loves the food!

Avaliado com 5 de um total de 5 estrelas

This food is magic

This food is magic !
I have two very very very picky Cockapoos and thought I would try the food topper as it states that it’s perfect for picky eaters. Since I have been using it, they have licked their bowls clean every single time.

13 de janeiro de 2025
Avaliação não solicitada
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Resposta da James & Ella

Thank you so much for your lovely review! We're thrilled to hear that our food topper has worked wonders for your picky Cockapoos. It's always great to know our products are helping dogs enjoy their meals more. If you ever need any more tips or advice, feel free to get in touch!

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