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30 N Gould St Ste R, 82801, Sheridan, Estados Unidos
4,2
12 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I bought the anna fur-lined jacket for colder mornings and it is so comfortable. The lining feels soft the sleeves fit well and it keeps me warm without looking bulky. I’m very happy I found this shop.
The luna windbreaker is lightweight but still feels good quality. I wear it for walks and errands and it looks much nicer than my old casual jacket.
Not every online clothing shop feels personal but this one does. The emails were clear delivery was smooth and the support team actually seemed to care when I asked about my order.
This was my first order from Elsie & Margot and I liked how easy everything felt. Free shipping tracking updates and a lovely coat at the end of it.
I had a small issue with sizing but the free exchange made it stress-free. Customer service was friendly quick and made me feel looked after. That alone would make me shop here again.
My anna winter jacket is warm soft inside and looks much more expensive than what I paid during the sale. Really happy with this purchase.
I ordered a jacket as a gift and needed help with sizing before buying. Support replied politely and gave useful guidance which made the decision much easier. The jacket looked great when it arrived and the free shipping was a nice bonus.
I ordered the silvana leather jacket and was pleased with the quality. The fit was flattering without feeling too tight and delivery was quicker than I expected.
Resposta da Elsie & Margot
Marnie, thank you so much for this lovely review, it's made our day! We're so pleased the Silvana leather jacket fit so well and that the quality lived up to expectations, that's exactly what we hope for when someone chooses it. It's also wonderful to hear the delivery came through quicker than you thought. Do pop back and see us again soon, and if you ever need anything at all, our support team is always happy to help.
The Elsie & Margot Team
The molly trench coat surprised me in the best way. It has a soft suede feel sits nicely on the shoulders and looks elegant without being too formal. Shipping was fast too which made the whole experience even better.
Resposta da Elsie & Margot
Gianna, thank you so much for this lovely review! We're thrilled the Molly trench won you over, that soft suede feel and the way it sits on the shoulders really does make it feel special without tipping into too formal. So glad the delivery was speedy too and made the whole experience even better. We'd love to welcome you back soon, and if you ever need anything at all, our support team is always happy to help.
The Elsie & Margot Team
I had to exchange my luna windbreaker because I picked the wrong size but the process was very simple. The team replied quickly arranged the exchange without any fuss and the new one fits perfectly.
Resposta da Elsie & Margot
Thank you so much, Gwen! We're so pleased the exchange for your Luna windbreaker was quick and easy, and even happier to hear it now fits perfectly. Our team always aims to sort these things out with as little fuss as possible, so it's lovely to know that came through. Do keep in touch with our support team whenever you need us, and we hope to see you shopping with us again very soon.
The Elsie & Margot Team
The sale prices are genuinely good for the quality. I ordered the silvana jacket and expected something decent but it actually feels sturdy stylish and well made.
Resposta da Elsie & Margot
Thank you so much, Sophie, this has genuinely made our day! We're so pleased the Silvana jacket exceeded your expectations, and it's lovely to hear the quality shone through even at the sale price. Do come back and see us again soon, and if you ever need anything at all, our support team is always happy to help. Thanks again for such a kind review.
The Elsie & Margot Team
★☆☆☆☆
Poor-quality goods and an expensive return process to China that left me out of pocket. I never received a refund. This was a very negative experience for me.
Resposta da Elsie & Margot
Dear Miss Benwell, I'm so sorry to hear about the trouble you've had with your order and the return, and I completely understand why this has left you feeling frustrated. This isn't the experience we want anyone to have, and it's not okay that you're out of pocket with no refund to show for it. Please do get in touch with our support team with your order details so we can look into exactly what happened and put things right for you. We really do want to sort this properly, and we appreciate you giving us the chance to.
The Elsie & Margot Team
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