I have been waiting since March 20th for a transfer of a policy. I was told 7-10 business days, nothing happened. Called again...told rep did not initiate the transfer as they were suppose to and to g... Ver mais
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Veja o que dizem as avaliações
I don’t typically call, but Jenina was absolutely amazing. She was attentive, patient, and truly listened to everything I had to say. She addressed each of my requests one by one and ensured they wer... Ver mais
A empresa respondeu
Setting up our Embark RESP was easier than I expected. They make it really simple to track our savings and handle everything for us. We’ve already received multiple grants and the growth has been so... Ver mais
A empresa respondeu
Great first experience thanks to Brahim Just got started with Embark today, and I have to say — Brahim made the process way easier than I expected. Super friendly, clear, and genuinely cared about... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Embark is Canada’s education savings and planning company. We aim to empower families and students, giving them the tools, technology and advice they need to navigate their post-secondary journey and build a registered education savings plan that's right for them. With over $6.4 billion in assets under management, the company manages over 600,000 RESPs for Canadians nationwide and is expected to help approximately 116,000 students through post-secondary school this year.
Informações de contato
50 Burnhamthorpe Road West, Suite 1000, L5B 4A5, Mississauga, Canadá
- 1-800-363-7377
- contact@embark.ca
- embark.ca
3,9
Muito Bom
512 avaliações
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Resposta da Embark
Thank you so much for your kind words! We're so glad our team's focus, experience, and knowledge made a difference. We're always here to help you on your education journey! 🎓
Use yourown bank
Use yourown bank. They take fees for everything. When I requested to transfer out, I was told it takes 45 business days to transfer funds. Holding the funds hostage essentially. Nothing in the world take 45 days to transfer.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Embark
Hello Allan Murphy, thank you for your feedback. We have always been transparent about the fees associated with a plan. They are mentioned in the prospectus at the time of sale and on our website. The 45 business days is to ensure that all outstanding funds are applied to the plan before transfer, i.e. grants, income earned, and depending on the plan rebate earned for that period. The time frame also gives time for the receiving company, if there are any errors, to correct and resubmit so that the transfer out can be completed in a timely manner. If you have any further questions then please let us know and we will be happy to assist you.
I don't like that they need a photo ID…
I don't like that they need a photo ID to be able to activate your account on line
22 de setembro de 2025
Resposta da Embark
Hello RC, thank you for your feedback! Please be advised that our system requires an ID scan as part of the activation process for security purposes. This step is in place to ensure that the account is being activated by the rightful owner, helping to prevent unauthorized access and protect against fraud. The process is fully compliant with our privacy policies and applicable data protection laws, and your information is handled with the highest level of security and confidentiality.
Sacrifice gratifiant
Je ne regrette pas d avoir investi autant d'argent pour mon fils aîné. Il est très heureux.
18 de setembro de 2025
Resposta da Embark
Bonjour Patricia, merci pour votre retour positif, et nous lui souhaitons tout le meilleur dans ses études!
Excellent Customer Service
Milad was very helpful in setting up my son's plan. He made sure that I understood everything I was doing.
12 de setembro de 2025
Avaliação não solicitada
Resposta da Embark
Thank you for the kind words! 😊 We're so glad Milad was able to support you and ensure everything was clear along the way. Welcome to the Embark family — we’re excited to be part of your son’s future! 💙
Milad Yusufzay Was great he answered my…
Milad Yusufzay Was great he answered my all questions and help me to set up the account and everything.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Embark
We're so glad to hear that Milad Yusufzay was able to assist you! 😊 It's great to know he answered all your questions and helped set everything up smoothly. Thank you for sharing your experience with us! If you need anything else, don't hesitate to reach out.
Erika was very professional and…
Erika was very professional and explanatory with every detail in regards to opening my RESP.
5 de setembro de 2025
Avaliação não solicitada
Resposta da Embark
Thank you so much for your kind words! We're thrilled to hear that Erika provided such a helpful and professional experience while setting up your RESP. We'll be sure to pass along your feedback to her — it's always great to see our team making a positive impact! If you have any other questions along the way, we're here to help!
I had a misfortune of becoming…
I had a misfortune of becoming (unbeknownst to me) an Embark customer. It will be finally over soon, if I manage to extract the last bit of my own money from them. Yet, I'll never get back the endless hours of submitting/resubmitting information to Embark because all records related to my 3 RESP accounts were thoroughly confused. Embark's main concern seem to be to sell more services to stressed our parents. Watch out, for unnecessary fees and products you don't want - like more life insurance. Customer support people have been always very nice but mostly powerless to resolve actual customer's issues. In the end, the financial returns on the funds "managed" by Embark were low, and not at all what was conveyed when we signed up with the original company, Allianz.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Embark
Hello VL, thank you for your feedback. We are sorry to hear that you are not happy with the return on your investment. The estimated amount that you were told at the time of purchase was based on past performance and was not a guarantee of future results. Since the projection was at a point in time and assumed many factors which were beyond our control and contained hypothetical data, as well as was based on a number of assumptions that could not be predicted, then the information provided on the Illustration could not be used to predict future outcomes.
Horrible All-Round
Horrible, all around.
This company has been switched numerous times, most recently Knowledge First Financial. During the merge, my accounts were split into 5 accounts (from 4). My initial request this week was to condense this into one, under a family plan. Customer service = useless. All they do is arrange a callback. Well, when you arrange a callback between 5pm and 8pm, it doesn't happen as the senior folks only work until 5pm. After multiple calls in one week, 2 follow ups not being done during the requested hours, I now want to know how to move funds out of Embark. But, guess what, only senior folks can do that and you can't talk to them anyways. Patrner this will a very low rate of return on investment (less than half the average year, plus a couple years it lost money) equals a recipe for disaster. DON"T DO IT!
2 de setembro de 2025
Avaliação não solicitada
Resposta da Embark
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. It helps us identify areas where we can improve the support we provide to our customers.
We regret to hear that you’ve decided to leave us and would love the opportunity to connect with you directly to resolve the issues you’ve encountered. Unfortunately, we’re unable to investigate further based on your username alone.
You may file a formal complaint through our We're Here to Listen - Make a Complaint with Embark, or you can contact us during our regular business hours and request to speak with our Customer Care Department.
Thank you again for your feedback.
Pire compagnie de Reee
Pire compagnie dont service a la clientèle (PARLER) a un humain est littéralement un cauchemar. Demande de transfert pour quitter Embark fait depuis 6mois a les tallonner/appeler sans réponses demander pourquoi c’est si long. Des explications pour étirer les délais. Demande de plus 6 mois signature invalide faut recommencer la demande de transfert. Je suis toujours en attente du transfert du Reee de mon fils.
Si vous chercher un service client non rejoignable par téléphone, des demandes qui aboutissent pas et dans un délais ridicule vous êtes a la bonne place.
Je vous recommande pas cet investissement.
6 de março de 2025
Avaliação não solicitada
Resposta da Embark
Bonjour M. Michel Tardif, nous vous présentons nos excuses pour l'expérience que vous avez vécue avec notre entreprise. Nous avons tenté de vous joindre, mais sans succès. Votre dossier a été transmis à un échelon supérieur et nous vous contacterons aujourd'hui.
Since October last year
Since October last year, I have been trying to contact this company just to update my address and mobile number because I couldn’t log into my account. I’ve tried emailing and calling, spending a lot of time with no response. It wasn’t until last Friday, August 22, that someone finally contacted me, informing me that my account had been deactivated without any prior notice. They promised a response by Monday, but as of now, August 25 evening, I still haven’t received any updates, and I’m still unable to log into my account. Be cautious of this company—potential scammers.
22 de agosto de 2025
Avaliação não solicitada
Resposta da Embark
Dear Eva, thank you for your feedback and our sincere apologies for the inconvenience. You should receive an email shortly regarding your issue so we can assist you the best.
Milad is very knowledgeable
Milad is very knowledgeable, he explained everything clearly and professionally. He is very pleasant to talk to. Thank you Milad
25 de agosto de 2025
Avaliação não solicitada
Resposta da Embark
Thank you for sharing your kind words about Milad. We’re glad to hear he was able to provide clear and professional support. We’ll be sure to pass along your appreciation.
Milad Yusukzay was a pleasure to talk to. He was extremely helpful and walked me through step-by-step! He explained everything to me.
Milad Yusukzay was a pleasure to talk to. He was extremely helpful and walked me through step by step! He explained everything to me.
22 de agosto de 2025
Avaliação não solicitada
Resposta da Embark
✨ Thank you so much for sharing your experience! We’re thrilled to hear that Milad Yusukzay provided such helpful, step-by-step support and made everything clear for you. 🌟 We’re lucky to have team members like Milad who go above and beyond for our customers. 💙
Resposta da Embark
“Glad to hear that! 😊 Thanks for reaching out — we’re always here if you have more questions.”
Resposta da Embark
Thank you so much for your kind words! We’re thrilled to hear you had a knowledgeable and helpful experience. We're always here to support you—don’t hesitate to reach out anytime!
Big thank you to Brahim Titafi
Big thank you to Brahim Titafi. He is efficient, patient and straightforward. He place reminders and follow-up calls, that kept me on track. I have never had (so far) a bad experience and I have been with embark since the beginning, It was previously knowledge first and the switch over was long but without error. I have I added my children easily on the website (which is easy to maneuver). Best decision is made to invest in my kids early. Even better that I did it with embark. No regrets. Thanks again Brahim Titafi, be blessed!
19 de agosto de 2025
Avaliação não solicitada
Resposta da Embark
Thank you so much for your heartfelt message! We’re truly grateful for your continued trust and loyalty over the years. It’s wonderful to hear that your experience with Embark—and especially with Brahim—has been so positive and supportive.
We’ll be sure to pass along your kind words to him! Investing in your children’s future is a powerful decision, and we’re honored to be part of that journey with you.
Wishing you and your family all the best!
Scared but it is important
Well when somebody got in contact with me from Embark i was not too sure whether it is real or a scam. to clear my doubt i chose to be spoken to on another appointment. there comes Erika Quiroz who was able to get me to relax and give a vivid detail about the program. i decided is best i speak with my spouse about this stranger telling us about how to secure the future of our kids. My husband gave his go ahead so i decided to do google meet with Erika so that i can see her face, she gladly set up the appointment. Eventually i signed up. thanks Erika you just helped me plan for my kids. thanks Embark for the opportunity
5 de agosto de 2025
Avaliação não solicitada
Resposta da Embark
Thank you so much for sharing your experience! We're so glad Erika was able to provide clarity and comfort throughout the process—trust is everything, and we truly value yours.
It’s inspiring to hear how you and your family took the thoughtful step of planning for your children's future. We’re honored to be part of that journey with you. Welcome to the Embark family!
Excellent Customer Experience
The agent Amin, who reached out to me regarding the offer was great, he was persistent and patient during the calls.
Brahim Titafi is a great adviser, he gave great advise and also paid attention to details, thereby getting us a higher interest .
15 de agosto de 2025
Avaliação não solicitada
Resposta da Embark
Thanks for sharing your experience! We’re glad Amin’s persistence and patience stood out, and that Brahim’s attention to detail helped you secure a better outcome. We’ll be sure to pass along your kind words to both of them.
Mon expérience avec M. Titafi Ibrahim
J’ai fait ma demande avec M. Ibrahim.T
Il était vraiment gentil et serviable, il nous a expliqué toute la procédure et nous a aidé a le faire. On a eu une très belle expérience avec lui merci beaucoup pour votre aide et pour votre patience avec nous
14 de agosto de 2025
Avaliação não solicitada
Resposta da Embark
Bonjour Malek. Merci beaucoup pour votre retour, nous sommes heureux de savoir que Brahim vous a bien assisté!
The supervisor Brahim Titafi was very…Nice and helpful
The supervisor Brahim Titafi was very nice and helpful. Brahim Titafi answered any questions I had.He walked me through how to reset my password for Embark, so I could access my account online. Then Brahim Titafi walked me through to how to contribute to my child's account.It was a present call.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Embark
Thanks so much for sharing your great experience! We're so happy to hear that Brahim Titafi was able to help you reset your password and walk you through contributing to your child’s account. It sounds like a productive call! 😊
If you ever need anything else, don't hesitate to reach out. We're here to help! 🙌
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