Emergency Hero Avaliações 

1.300
•
O TrustScore é 4 de um total de 5

3,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

My boiler stopped working and water was dripping out of it. Phoned emergency hero in a panic. Took engineer quite a while to arrive. Had to pay £360.00 before he arrived. £150.00 for callout, £150.00... Ver mais

Avaliado com 5 de um total de 5 estrelas

What an amazing service after British Gas and Calor Gas couldn’t fix our gas leak having had our gas supply cut off. Louie found Kevin who travelled 50 miles late on a Friday to fix what turned out... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Simply WOW. Rang Sat engineer out by 3 new boiler fitted up and running by 7pm Sunday. Emergency Hero helped me and i cant thank them enough. I was having a rabbit in head light moment feeling extreme... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Called Emergency Hero early evening, they arranged for a plumber call-out in less than 90mins to repair a water pipe I had accidentally drilled through when replacing old floor boards. They quoted fo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Manutenção de propriedades
  2. também em
  3. Desentupidora
  4. Eletricista
  5. Empresa de Aquecedores
  6. Encanador

Escrito pela empresa

24/7 Emergency Repair Specialists providing local plumbers, electricians, drainage and gas heating engineers nationwide.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(1.300)

357 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

One star for Emergency Hero

One star for Emergency Hero. 5 start for billy the plumber.

Word of advice don’t seek a tradesman through this site they charge a 40% markup after their costs! If you can I would go direct to the tradesman rather than use this site to connect you.

8 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Dear Steve,

Emergency Hero are an introducer service; we ensure that a qualified and vetted engineer attends your property within an emergency timeframe. We charge a call out for this service, which is explained before booking.

Customer's who wish do contact a tradesperson directly are welcome to do so, but may experience a longer wait time and will not have the piece of mind that comes with using a vetted engineer from Emergency Hero.

Best wishes,
Elizabeth @ Emergency Hero

Avaliado com 1 de um total de 5 estrelas

Rip off…

Waited 24 hrs for a electrician to come out. Thats NOT an emergency service.

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Good afternoon,

Thank you for contacting Emergency Hero regarding your emergency call out. We are sorry to hear that you were dissatisfied with the outcome.

Please contact help@emergencyhero.co.uk to discuss this further.

Best wishes,
Elizabeth @ Emergency Hero

Avaliado com 5 de um total de 5 estrelas

Martin came to do my shower and bath…

Martin came to do my shower and bath taps and also sorting a leak out he was amazing very friendly and did an amazing job defo recommend

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review Alise! I am glad to hear Martin could help.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, plumber, Paul King fixed problem, and very professional

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review Tim! We're glad that Paul could help. All the best, Elizabeth @ Emergency Hero

Avaliado com 5 de um total de 5 estrelas

Paul King came and sorted our boiler…

Paul King came and sorted our boiler within 10 minutes and luckily had the part we needed! 10/10 service!

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review Emma! We're glad to hear Paul could help. Best wishes, Elizabeth @ Emergency Hero

Avaliado com 5 de um total de 5 estrelas

Quick and easy to find on Google

Quick and easy to find on Google, they get in contact with you quickly and can find you a local maintenance person very quickly, depending on what time frame you require.

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review Phil! Best wishes, Elizabeth @ Emergency Hero

Avaliado com 5 de um total de 5 estrelas

Emergency call out, Ollerton.

We had a vacant home ready for sale and the boiler had quit. We called and within 2 hours Paul arrived to assist. It took Paul some 20 minutes to get the boiler up and running, no hidden extras and he was nice guy to deal with. Would use again and recommend!

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for leaving a review Ross, I am happy to hear Paul could help! All the best, Elizabeth @ Emergency Hero

Avaliado com 1 de um total de 5 estrelas

Wasted time nobody not show up after…

Wasted time nobody not show up after contact with company consultant informed me must cancel this because he can't contact with contractor. I was promised refund is in the way. 12 days later still £300 not back. Reported to bank and Trade standards. Not recommended at all

23 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Took over 3hrs to arrive after me…

Took over 3hrs to arrive after me chasing multiple times (my shower was pouring with water, could not shut it off). Didn't offer to take his mucky shoes off. Answered 5 calls while trying to look at my shower. Decided after 5 mins the shower needed replacing. Took shower apart and made safe, then left it in bits on the floor. Cost me £300... disgusting

4 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nic the plumber

Nic the plumber
Excellent service great workmanship
Reasonably priced

6 de novembro de 2025
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review Catherine! I'm glad to hear we could help. Best wishes, Elizabeth @ Emergency Hero

Avaliado com 5 de um total de 5 estrelas

Gerwyn Jones

Gerwyn Jones. Amazing! Was here within 45 minutes on Friday, realised it was a bigger job than thought, came back Saturday morning by 8.30am and today again by 8.15am. job done and excellent service. Thank you 👍

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review! I'm glad to hear Gerwyn could help. Best wishes, Elizabeth @ Emergency Hero

Avaliado com 5 de um total de 5 estrelas

Responded rapidly to a plumbing leak

Responded rapidly to a plumbing leak. The engineer (khuran) was helpful and fixed the issue.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review Stephen and Pam! I'm glad to hear Khuran could help. Best wishes, Elizabeth @ Emergency Hero

Avaliado com 5 de um total de 5 estrelas

John Irvine thank so much

John Irvine thank so much. Excellent service,quick response, kind,professional and very skilled.great people skilled too. 😊😊😊😊. I highly recommend .and thank you emergency hero

Enala

1 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review Enala! I'm glad to hear John could help. Best wishes, Elizabeth @ Emergency Hero

Avaliado com 1 de um total de 5 estrelas

Don’t trust them

Someone came told me after 5 mins that I needed a complete new board, they couldn’t do it today, they could bk Wednesday to it. After paying £350 I called out someone else who got my electrics up and running after half hour. Checking all my sockets and lights and appliances. The other person didn’t do any of that, he pulled a fuse out and said yes it all needs replacing. I feel I got scanned out of money and was left very upset

1 de fevereiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Dear Trinar,

Thank you for contacting Emergency Hero regarding your emergency call out. We are sorry to hear that you were dissatisfied with the outcome.

Emergency Hero are an introductory service, we put customers like yourself in touch with independent, self-employed contractors. All the contractors Emergency Hero work with are carefully vetted and fully qualified, but we do not carry out or supervise the works directly. The responsibility for the diagnosis, workmanship and outcome of the repair rests with the contractor.

I understand your frustration that the engineer who attended was not able to provide a full fix, however if you wish to pursue the matter of workmanship, guarantees, or alleged fault, this will need to be raised directly with the attending contractor, who operates under their own qualifications, registrations and liability cover.

Kind regards,
Elizabeth

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. They sorted us out with a plumber within an hour.
The plumber was very polite and fixed our leaking taps.

22 de janeiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review Andrew! I'm glad to hear we could help. Best wishes, Elizabeth @ Emergency Hero

Avaliado com 5 de um total de 5 estrelas

Paul King was a lovely honest man who…

Paul King was a lovely honest man who did a brilliant job and was so helpful, will be using again

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Thank you for your review Rebecca! I'm glad to hear Paul could help. Best wishes, Elizabeth @ Emergency Hero

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible service and company…

Absolutely terrible service and company refuses to answer my emails and its impossible to contact customer services, as others have highlighted you get put through to an automated system that says someone will call you back and they dont. I called this company on the 30th Dec due to a leak coming through my middle floor ceiling and the light fitting. A plumber turned up within 45 mins and literally spent 5 minutes with me looking at the water marks on the ceiling, checked it was drybunder the bath and then proceeded to say he didnt know where it was coming from without cutting into my ceiling which he coukdnt do and left stating he would send a report into the company and they woukd call me back..Still waiting. Tried calling numerous times and no response, so i paid £360 for them to leave me with water coning through the light fitting and nothing to try fix it AVOID AT ALL COSTS

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Emergency Hero

Resposta da Emergency Hero

Dear Ginny,

I am sorry to hear that you feel let down by Emergency Hero. We make every effort to ensure a positive outcome and I'm sorry to hear your expectations were not met this time.

We have processed the refund due to the engineer not being able to help on the call out.

Best wishes,
Elizabeth @ Emergency Hero

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais