Emperor Paint Avaliações 1.957

Resposta de Emperor Paint

Há 12 horas

Hello Mark,

Thank you for taking the time to leave us a review,

We are really pleased to hear that you are happy with the paint you have purchased from us.

Best wishes

Resposta de Emperor Paint

Há 12 horas

Hello Nicola,

Thank you for taking the time to leave us a review,

We are really pleased to hear that you are happy with the delivery timescale we offer and that we were able to support you with advice on application - we wish you well with your project.

Best wishes

Resposta de Emperor Paint

Há 12 horas

Hello Tim,

Thank you for taking the time to leave us a review,

We're so pleased to hear that you've chosen our paint for multiple projects and continue to be happy with the quality. It’s great to know you feel it’s worth the investment and that our customer service has made a positive impression as well. We truly appreciate your recommendation

Best wishes

Resposta de Emperor Paint

Há 12 horas

Hello
Thank you for taking the time to leave us a review,

We're delighted to hear that you found the ordering process simple and the tracked next-day delivery reliable. It’s also great to know you’re pleased with the quality of the masonry paint.

Best wishes

Resposta de Emperor Paint

Há 12 horas

Hello Graham,

Thank you for taking the time to leave us a review,

We're so pleased to hear that you found our team friendly and knowledgeable, and that you had a great experience with our customer service.

Best wishes

Resposta de Emperor Paint

Há 12 horas

Hello Michael,

Thank you for taking the time to leave us a review,

Thank you for your kind words! We're delighted to hear that your order arrived so quickly and that you’re pleased with the service.

Best wishes

Resposta de Emperor Paint

Há 12 horas

Hello,

Thank you for taking the time to leave us a review,

We're so pleased to hear you’re happy with the paint and that it arrived quickly.

Best wishes

Resposta de Emperor Paint

Há 12 horas

Hello Kim,

Thank you for taking the time to leave us a review,

We're really glad to hear you found us responsive and helpful. It’s great that based on the Little White Cottage our paint looks to be exactly what you need. We hope you enjoy trying the tester pot and that it lives up to your expectations.

Best wishes

Resposta de Emperor Paint

Há 12 horas

Hello Jennifer,

Thank you for taking the time to leave us a review,

We're delighted to hear that you’re happy with the paint and that it arrived safely and well-packaged. It’s great to know our delivery service met your expectations too.

Best wishes

Resposta de Emperor Paint

Há 12 horas

Hello Hugh,

Thank you for taking the time to leave us a review,

We are really pleased to hear that you are happy with the paint you have purchased from us and the coverage.

Best wishes

Resposta de Emperor Paint

Há 4 dias

Hello David,

We’re really pleased to hear the sample pots and colour chart helped you make your decision. Off White is a great choice, we look forward to receiving your order.

Best wishes

Resposta de Emperor Paint

Há 4 dias

Hello Benjamin,

Thank you for taking the time to leave us a review,

We are really pleased to hear that you are happy with the paint you purchased from us.

Best wishes

Resposta de Emperor Paint

Há 4 dias

Hello Ian

Thank you for taking the time to leave us a review,

We’re really pleased we could answer your query quickly and provide the support you needed. It’s great to know you had a positive experience—don’t hesitate to reach out if there’s anything else we can help with!

Best wishes

Resposta de Emperor Paint

Há 4 dias

Hello Natalie,

Thank you for taking the time to leave us a review,

We’re delighted to hear how happy you are with the finish—off white with that subtle warmth can look fantastic once applied, and it sounds like it’s really freshened up your home.

It’s great to hear your dad found it easy to apply too.

Best wishes

Resposta de Emperor Paint

Há 5 dias

Hi Simon,

We understand how frustrating this must be, especially after putting in the preparation time and repainting.

From what you’ve described, bubbling after rainfall is typically caused by moisture pushing through the surface rather than an issue with the paint itself.

We can also see that a different primer was used. While this type of product is designed to stabilise problem areas, it isn’t part of our recommended system. Our coatings are formulated to work with our own primer to ensure correct adhesion and moisture management and using an alternative primer can lead to issues like this.

Given the coating has failed in under 9 months, this strongly points to an underlying surface or moisture issue rather than a product fault.

Our customer service team hasn’t heard from you directly, which means we haven’t had the opportunity to look into this with you. If you’re open to it, please get in touch and share a few photos of the wall and surrounding area. We can then review this and help identify what may be causing the issue.

Resposta de Emperor Paint

Há 4 dias

Hello Colin,

Thank you for taking the time to leave us a review,

Thank you for your feedback! We’re glad everything arrived quickly and smoothly—just how it should be 👍 We appreciate your support!

Best wishes

Resposta de Emperor Paint

Há 4 dias

Hello Mrs Woodward,

Thank you for taking the time to leave us a review,

We’re really pleased to hear you loved the paint and that the coverage met your expectations.

We’re sorry to hear about the delivery and communication issues—this isn’t the experience we aim to provide. We’ll take this on board and continue working to improve both our updates and coordination with our delivery partners.

We truly appreciate your patience and your honest feedback.

Best wishes

Resposta de Emperor Paint

Há 4 dias

Hello Ruth,

Thank you for taking the time to leave us a review,

We’re really pleased to hear you’re happy with the product and its adhesion. It’s great to know it’s performing just as it should—thanks again for choosing us!

Best wishes