Encompass Avaliações 4.505

Got what I ordered in like two days with FedEx home delivery for a Midea Duo Hose replacement. Didn't need to contact them about anything; the part was what I was expecting.

very helpful with pinpointing exactly the parts i needed for my fridge!

First order completion was delayed. Second but minor, company email delivery date as day previous to actual date.

Third but detrimental, item arrived in nice packaging but used item. Striations in the plastic as well as something that seemed like food particles in the corners. Item was supposed to be new.

Very courteous and polite conversation despite not being able to deal with my request, I would not hesitate to contact and deal with this company again 😀 😊.

My saga with Encompass has been going on for months. The only reason I am giving a 5 star review is because of William Woolard who I found after calling this company 7-10 times. He did what no other person was willing to do, which was to use his brain to think about how to get something done, and then to do it. I ordered a part in black stainless, and I received it in regular stainless. This included calling warehouse managers to check stock inventory and following up beyond sending an email. As a result of his efforts the company realized that yes LG had sent the wrong part. He had the managers pull the wrong item off the shelves and the we placed the order for the correct part. I still have yet to see it arrive but at least there is finally traction on this and I feel confident that I may actually see the correct part.

There was an issue with the part I ordered and William remedied it right away and is sending out the correct part at no extra charge. Great to receive such exceptional customer service. Thank you!

Lenovo or emcompas has not gotten back to me to resolve the issue ... Here is the letter to customer service sent .

Dear Lenovo and Encompass Customer Service Team,

I am writing regarding Order Confirmation #1-00979 and the unresolved issue surrounding the battery I purchased for my 4th Generation Lenovo ThinkPad X1 Yoga (Serial Number: PF-2CNNLB).

On February 5, 2026, I ordered a replacement battery through Lenovo Parts by Encompass. The same day, I called back and spoke with the same sales representative, Ray, to confirm that the battery listed in my order (Part #5B10W51827) was compatible with my specific computer model. I specifically provided my model details and serial number and asked for confirmation before proceeding. Ray assured me that “that’s what my system shows me,” confirming it would work with my device.

After receiving the battery, I took my laptop to Best Buy to have the installation professionally completed. Their technicians informed me that the part I was sent is not compatible with my computer. The correct battery originally installed in my system is Part #5B10W13932, and they further noted that the replacement battery I received does not even match the physical shape required for this model.

Following this discovery, I contacted Lenovo Parts by Encompass customer service and opened Update #1894128. I was provided a return shipping label, which I appreciate, but I have not received assistance in locating or obtaining the correct battery needed for my laptop. It has now been over a month, and I have not received any updates or resolution.

I have owned this computer for five years, and it has performed reliably throughout that time. I have always associated Lenovo’s ThinkPad X1 Yoga line with premium quality and professional reliability, which is why I have remained a loyal customer. Unfortunately, this experience with Lenovo’s parts affiliate has left me with a very disappointing impression of the support process.

I want to be clear: I would strongly prefer to remain a Lenovo customer. I am 41 years old and plan to continue purchasing high-end business laptops for many years to come, particularly models like the ThinkPad X1 Yoga. However, if issues like this cannot be resolved effectively, I will have to seriously consider switching to other manufacturers such as Dell or Asus for future purchases.

Over the course of my lifetime, this decision could represent many future computer purchases, potentially amounting to tens or even hundreds of thousands of dollars in long-term business. At the moment, I am still deciding which brand will earn that loyalty going forward.

What I am asking for is simple and reasonable:

Assistance in identifying and supplying the correct battery (Part #5B10W13932 or compatible equivalent) for my 4th Generation ThinkPad X1 Yoga.

Expedited resolution or replacement since the incorrect part was recommended by your representative.

Clear communication or follow-up regarding the status of my case (Update #1894128).

A prompt and thoughtful resolution would go a long way toward restoring my confidence in Lenovo and reinforcing my decision to continue purchasing Lenovo computers in the future.

I truly hope Lenovo and Encompass will treat this situation as an opportunity to demonstrate the level of customer care that customers expect from a premium brand.

Thank you for your time and attention. I look forward to hearing from your team soon.

Sincerely,
Cristian Sanchez
Order Confirmation #1-00979

Rep was extremely helpful, did research to find the part number I needed and provided a link to order this.

Quick honest communication is all one can ask for.

We have a family owned and operated appliance repair business and use several large suppliers. We continue to lean towards Encompass for many reason. They are very competitive on pricing. Amazing customer support and better inventory levels.

Prompt answer to my question- thank you 😊

The agent was very helpful and spent a lot of time trying to locate a part, but it was unfortunately no longer available. Very sad to lose this beautiful stove.

So quick to respond. I needed a new ice maker, and these guys found the part based on my refrigerator and sent an invoice proto. Icemaker replace parts on the way!!!

Gwen was fantastic. I appreciate speaking with someone, who has skills, and a warmth, which for customer service representatives can be a challenge. Keep up the good work!!!

Shipping costs more than the replacement part. get real

I worked with Roy Hughes on the phone to discuss my recent purchase of replacement refrigerator shelves, bins, parts, etc. He helped me understand the parts that are on backorder, the timeline, and that they will ship as they become available. He also explained that I will not be paying shipping each time they're sent out, which was my primary concern.

I would give “0” stars if I could! Stay away from this company!!! Horrible service. After I paid over $111 for two Samsung refrigerator water filters, they sent the wrong part! Mind you I confirmed that ordered correctly. It was their error. BEFORE THEY WOUKD REPLACE WITH THE CORRECT PARTS, THEY INSISTED I HAD TO PAY AGAIN. Worst customer service ever. STAY AWAY FROM THESE CROOKED PEOPLE!

awful customer servive, they are blocking you right after you reach out to let them know the part sold was USED.

I have a good experience when order the parts for my B&W speaker.
I really like the way this Company served the Customer : always reply any mail and explain all the matter I concerned about my order.
Although this part was out of stock and on back order, they did a good job to make my order was shipped.
Thank you Macha and all your team members !
Will recommend to my friends !