Energie Solutions Avaliações 24

Nigel has come to look at my Heat Pump on a couple of occasions. In an emergency it's hard to find someone who can come quickly.
However, there's a catch. Nigel always seems to say that more work is needed - usually at a vastly inflated price.
I was quoted several hundred pounds for a part that cost me £30 on Ebay, and took me 45 mins to install myself (after watching a YouTube video).

I'm tired of being conned, so now I'm looking elsewhere for my servicing.

Not recommended unless you want to be fleeced.

After struggling to find a company that would touch an Air source heat pump system that they didn't install I can across this one, checked them out on their FB page and thought I would give them a go, came round for a service as unit two wasn't supplying heat, after service unit one stopped working and the back up immersion stopped working, pump was set on wrong speed, temperature sensor removed and left hanging and the entire system kept tripping out, then was quoted £1200 for a new pump and pcb plus labour and diagnostics, with a disclaimer saying this may not fix the issue. Hooky at best, Claudette Day is the chief officer with Nigel Day the engineer, company house check shows he was an electrician and the previous business went into liquidation........ Asked for a service report on the work already carried out......... No doubt it'll get lost in the post.

I contacted energiesolutions because I had been experiencing a problem with my ASHP system. The system is 3 years old and has been working perfectly for the first two and a half years. The system was showing an E912 fault, which I understand to be a flow switch problem.

When contacted Energiesolutions stated they could certainly help me with the problem and the cost to diagnose would be 252.00 inc Vat. I arranged for Nigel to call and he spent an hour or so looking over the system but was unable to rectify the fault and at the same time, disconnected a thermostat which was left hanging by its cable.
He then said he would provide a diagnosis and quotation to solve the problem.
After several emails and nearly 3 weeks later I received the quotation for 5046.00 including Vat to repair the fault. This was for a system that had been working fine and only 3 years old?
The quotation also stated: 'Whilst we are suggesting this work
be carried out we do not guarantee this work will resolve the current issues and will not be held liable.' I cannot believe that they are expecting me to pay over 5000.00 to fix a fault that they will then not take any responsibility for in the future. DO NOT USE THIS COMPANY

We employed energie solutions to install a complete renewable energy system at our new build home in 2016, including a ASHP, underfloor heating to both floors, hot water system & fitting sanitary ware to all bathrooms etc. They carried out the work, albeit that we weren't aware that Nigel wasn't actually a plumber, he is an electrician & employs a plumber under a self employed basis to carry out the work on his behalf.
However, we wish to make people aware we weren't sent a reminder that the ASHP required it's annual service, so didn't have this carried out.
Now, we have a minor problem with the underfloor heating, energy solutions say they will not return under the warranty because we have in effect 'voided any warranty as we didn't have the annual service for the ASHP', so all remaining warranty is also voided!!!

What a sham of a company.
I contacted them to say we had a problem with the heating & after 4 weeks was told that 'Nigel was the only engineer at the moment & the company is closing for 9 days' so I had to wait 4 weeks for an appointment & would have to pay £60 call out fee plus £60 per hour plus vat. An insult when the system is all still under warranty.

Beware, employ them if you don't think you will need to use your warranty!