Energysave Services UK Ltd Avaliações 

118
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Thermal roof done 2 weeks ago have phoned and emailed company numerous times for a guarantee am still waiting. Am concerned that the work was completed in 6 hours they coated the roof immediately afte... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely delighted with the roofing work carried out by Energysave. From start to finish the whole process was professional and straight forward. From John to Scott who excellent in explaini... Ver mais

Avaliado com 5 de um total de 5 estrelas

Guys arrived on time. Done a fantastic job from start to finish. Roof looks amazing, totally transformed. Once they'd finished they cleaned up all the mess and left my property spotless. Absolutely de... Ver mais

Avaliado com 5 de um total de 5 estrelas

Thermal Wall completed and looks fantastic. Thank you to all involved. I would certainly recommend.

Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Empreiteira de serviços de isolamento
  3. Empresa de impermeabilização
  4. Telhadista

Escrito pela empresa

Our service is second to none, and our wall and roof heat saving systems enhance our customer’s homes and businesses as well as save money on energy bills. We are a national based business with over 40 years experience specialising in rendering, roofing and insulation works.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

118 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(118)

25 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Amazing job!!

Thermal Wall Coating and Roof done last week and house is now looking great. Everything ran smoothly from Scott at initial survey, office staff to Kevin and Ryan the fitting team. My home is now looking great. Over the moon with the work!!!!

2 de dezembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Thank you Ms Gibson for your positive review.

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Excellent company to deal with, the work which was carried out on my home was top class. House looks brilliant and the team left the place spotless

2 de dezembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Thank you for the positive review Mr Walker.

Avaliado com 1 de um total de 5 estrelas

Got told work would start in sept oct…

Got told work would start in sept oct 2024
Starter 1 week ago , front of my house was to be repaired before start of job , job wasn’t , they was ment too wash front of house with chemicals that kill any Mould that wasn’t done , started painting , left paint all over my front door , my fence , my storage box , my gutters , my paving , then got told need come back next day they came
Back and informed myself they need too Leave my job and travel 40 miles for a bag of stone chips to repair damage on wall , there was a hard ware store half mile from my house so this was all lies , told they would return on Wednesday between 11am and 12pm 5 days from when they started , they then informed
Me they was trying contact me
Come at 10am and because I didn’t reply they moved onto next house , the service is shocking you contact them always goes too answer machine when gentleman returns your call he’s rude screaming at me
My house is a mess I was told it’s a 10 year guarantee , guarantee what ? All they did was come and start painting front of my house,leaving paint all
over everything ,what ever condition the walls they just paint it covering what ever damage that needs repaired before starting the job ,Iv photos of damage and will be contacting the correct people for the damage and inconvenience

28 de novembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Hi Dennis,

The work is not complete yet and you’ve been advised this. Everything included in job will be done as explained with clean up at end again as explained to you. We are not sure how you can put a review up half way through a job and when the team advised they were planning on completing works they were told not to until you arrived at house and due to volume of work we have to do they moved onto next house but can assure you all work will be completed as agreed.

Regards

Energysave Services

Avaliado com 1 de um total de 5 estrelas

Poor workmanship and customer service

This Company was supposed to have cleaned roof, replaced any broken tiles, seal it and offered 10 year guarantee for my papas roof.
The roof hasn’t even been done a year. It is leaking in the same place as it did before, the sealant is already starting to come off. Contacted the company and was told it was storm damage. They apparently came and checked it when my papa wasn’t at home. An independent company has advised that it’s not storm damage.
No response to letters of complaint.
Nearly £10,000 paid. £7500 paid for the church building attached to the house and £2500 for my papas house. Receipts to prove it.
I have sent over my papas contact details for you to discuss further and then I’ll be happy to amend negative review.
I’m not getting into an argument with you on a public forum. If you had responded to the emails directly made to your customer service department there would have been no negative review left. You have only requested the independent review this morning and this will be sent over in due course. As for the sealant that is already coming off, is that storm damage also or is that covered by your guarantee?

4 de dezembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Hi Amanda, thank you for providing the information and we now know what customer you were referring to.

Following your updated response and email from the customer we have replied and as we had done so previously when the customer had send text messages to one of the managers.

We received an attachment in last email which we presume is the “independent official roof survey” you were previously referring to which was hand written full of mis-information and spelling mistakes from someone. This is not an independent roof survey. It could have been written by anyone as there was no
•Name of company except ( Trading Standards Agency) which we know this was not from them.
•No Company Registered Address
•No company registration number
•No Contact Information
•No VAT number if applicable
•No Name of Roofer/Surveyor.

Only a signature at the bottom which we cannot make out advising they are a member
of the church and that they have known the customer for a number of years.

Like we have said below this is nothing to do with company and we have all evidence to show that we done everything correctly as described in scope of works. The customer should have insurance in place for house and church which is the route you would go down and this has nothing to do with the company therefore following full investigation you are trying to blame the company for something that has not been caused by us.


• The costs you’ve mentioned above are incorrect and quite a bit out as we have contract as evidence so unsure if you’ve misread receipts mentioned above.
• We have before, during and after photographic evidence of work showing there was no broken tiles and not a tile out of place showing we had done everything agreed in contract. We would like to think the customer has insurance for the house and church for issues cause by storm damage and if not this is not something we can help with.


• Once we were made aware of issues the roofing team did return and have photographic evidence that there was over 100 tiles ripped out of church roof , holes in church roof and makes it clear this has nothing that we have done to cause this. These photos were very clear showing slates that were nailed in being ripped out and broken which could have only been cause by the storm.
4. These photographs were sent to customer to show the damage the storm had unfortunately caused and this is not covered under guarantee as again it was in no fault of the company or the workmanship.
5. We have requested the report you have mentioned above which we have not received.

If this was anything caused by the company I can assure you this would have been rectified but the facts are that it is not at any fault of the company and we cannot accept liability for this. The unfortunate storm has caused the damage and we hope the customer has the insurance in place for the and they can have this resolved.

Kind Regards

Energysave Services.

Avaliado com 5 de um total de 5 estrelas

Mark and Billy

Mark and Billy, lovely guys. Very hard working. Very pleased with the results

4 de dezembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Thank you for the positive review Mr Martin.

Avaliado com 5 de um total de 5 estrelas

Both gentlemen (Stuart & Andrew) who…

Both gentlemen (Stuart & Andrew) who worked on our house were very helpful and professional. I would highly recommend them as the quality of work was very high and great care was taken to make sure they had cleaned up after they were finished.

1 de dezembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Thank you for the positive review Mrs Lumsden.

Avaliado com 5 de um total de 5 estrelas

Thank you to Energysave Services UK on…

Thank you to Energysave Services UK on your professional service from first doorstep contact to completion of job. Free survey, no hard selling double glazing sales tactics, process explained clearly and questiones answered. 2 days to complete as rain delayed team on 1st day of Roof Renovation but was completed early next morning. Follow up call from Management to ensure satisfaction so thanks to Kevin and his team especially for the added bonus of putting Christmas lights up for free which warranted a well earned tip to the workmen. I wouldn’t hesitate to recommend Energysave Services UK.

26 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Roof

Done a fantastic job of our roof. Very quick service

3 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I got my walls done today by Stewart…

I got my walls done today by Stewart and Andrew. They have made a great job and boys are full of banter. Tidied up afterwards and left me a tin of the thermal coating for touch ups for when I get my new windows next year. Good Company. Cheers again

26 de novembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Thanks for you kind words Bernard. I will pass this onto the team.

Avaliado com 5 de um total de 5 estrelas

Absolutely delighted with Energysave…

Absolutely delighted with Energysave and all their professional, courteous and efficient team. Stewart, Mark and Kevin were very respectful to my property ensuring everything was done as described at the survey carried out by Derek. My home is now looking excellent going into the colder winter months. I will be recommending Energysave Services to any neighbours and friends as I was as by parents who also had work carried out by the same firm. Thanks again for a fantastic job.

26 de novembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Thank you for your positive review Mrs Brown. I will pass this onto team who carried out the work for you.

Avaliado com 5 de um total de 5 estrelas

Totally transformed my roof and walls…

Totally transformed my roof and walls not to mention the saving on my energy bills. Professional service from the initial contact through to the completed job . Highly recommend Energy Save .

1 de novembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Hi Mr Henderson. Thank you for 5 star review and glad you are seeing the benefits of insulation already.

Avaliado com 5 de um total de 5 estrelas

Facelift!!!

My house was looking old and tired but now looks like new!! Thanks guys!!

28 de setembro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Thanks for positive feedback Paul.

Avaliado com 5 de um total de 5 estrelas

Had a team from energysave do a wall…

Had a team from energysave do a wall coating job on my house a few weeks ago. Could not be happier scoby and his team were very fast and very clean my house was fungasidal washed in the morning then coated in the afternoon. 1 day completion. I highly recommend them to anyone I had another wall coating company trying to charge twice as much and expected it to take 3 days.

18 de outubro de 2024
Avaliação não solicitada
logotipo da Energysave Services UK Ltd

Resposta da Energysave Services UK Ltd

Hi Mr Hartley, we are delighted that you are happy to the the work and that you chose to have your Thermal Wall Coating carried out by Energysave Services after receiving other quotations.

Avaliado com 1 de um total de 5 estrelas

Company cleaned my roof last August

Company cleaned my roof last August, the 2 young men then hid moss from roof under my hedge, also knocked a bit of concrete off chimney, I complained & they did come & clean it up, I now have weeds growing out of gutter, which is due to moss they didn't clean out, I've been in touch with them several times & keep getting fobbed off, definitely wouldn't recommend this company to anyone

8 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Well t can I say .Mark and Billy…

Well what can I say .Mark and Billy worked so hard coating my walls and roof I was worried as ive just had my front garden renovated but I didn't need to worry they were the cleanest careful workers I've ever delbt with taking into consideration neighbours gardens and moved all our garden furniture so no damage would highly recommend my house looks amazing thank you 😀

21 de outubro de 2024
Avaliação não solicitada

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