Enterprise Rent a Car Avaliações 

el personal poco empatico,ENTERPRISE RENT A CAR à Saint Etienne, 4 IMPASSE GENERAL BOOTH 42100 sabiendo que no fue la primera vez que alquilo un vehiculo con ellos, todos los meses alquilo un vehiculo para 3 o 4 dias y siempre pago y hago la reserva con la misma tarjeta de DEBITO y pongo debito en mayusculas porque no tengo una tarjeta de crédito. es la unica tarjeta que tengo y siempre me han dejado alquilar pero hoy dia 29 de noviebre 2024, llego a la oficina para recoger el vehiculo, me dice la mujer que estaba atendiendo que no aceptan tarjetas visas de otra parte de Europa....perdona...? le dije,desde cuando no se aceptan, me dice que desde siempre y eso es una tomadura de pelo, porque no hace ni 3 semanas que yo habia reservado y pagado con la misma tarjeta. el caso es que la dona, me dijo que cancelara mi reserva, perdi un vuelo que tenia que coger y por supuesto, la reservaa de hotel que ya habia pagado. llamé a atencion al cliente para quejarme y me dijeron que la señora no tenia razon. pero a mi quien me devuelve todo el dinero que he perdido en viajes y en hoteles?
Quiso decirme en pocas palabras, que solo los franceses pueden alquilar vehiculos, porque ellos son los unicos que tienen tarjetas de visa o mastercard francesas.

Je tiens a saluer la qualité du service de location de cette société que je recommanderais sans aucune hésitation...
Merci pour tout et à bientôt

Unfortunately, my husband and I were in a car accident. We had to rent a car since ours was towed. We made a reservation online at enterprise to pick up the next day. Our pick up time was 11:00 AM. When we got to enterprise in Tucson, Arizona on 22nd St. and Kolb Road, they did not have a car for us. The worker named Josh was less than helpful. He said I’m very sorry, but we have no cars for you. And I asked why they made the reservation. He stated well they should not have and we’ve had people that have been on the waitlist for weeks now so they will come first. While we were there an older couple came in after they had had a car accident that morning at 9 AM. Guess who is getting a car, they were??? How, if we had a reservation from what Josh said at 7:30 AM that morning , and they had their car accident at 9 AM that morning, how did they get a car? He could not give me an answer. He told me that I would have to call around to all the other enterprises in town to see if they had a car for us. He did not offer to do it. He did not offer to help us! So thank goodness I had my car and that we didn’t just get dropped off. So I started to call around, and enterprise had no cars available at any Tucson location until later that evening. How does the company make a reservation and not stand by it??? Absolutely ridiculous! So we went with someone else, Budget! I would recommend you do not use this company as they do not stand by what they do! and to this day, I will not understand why the couple that had gotten in the accident that very morning got a car and we did not. Seems shady, doesn’t it?

So here we are again, not for the first time, having to provide a one star review for Enterprise, Wrexham branch this time (as opposed to Chester last time around). So previously I had cause to complain because my car turned up three hours late, way too late to make a business meeting that same day. Worse still, Enterprise Chester tried to charge me for fuel I hadn’t used. This time around the Wrexham branch went one step better and didn’t deliver the car at all, despite being advised the previous evening that a car would be delivered. Actually, I am fibbing, they did deliver a car, just to the wrong address! Excuses given: it was late and dark and we couldn’t see; we don’t always use the same teams to deliver so they didn’t realise they had delivered to the wrong address (having previously delivered to the correct address); the neighbour should have called me to let me know a mistake had been made. I have afforded Enterprise Wrexham a month or so to provide an explanation/apology, as the representative said the branch manager would. Of course nothing has arrived. What annoys me most, both in the case of Chester and Wrexham, is the complete disinterest in the inconvenience caused. In both cases I was unable to attend critical business meetings. No plausible explanation, no apology, no attempt to put things right. I have written to my employer to ask that their contract with Enterprise is cancelled. I suggest you avoid Enterprise Rent a Car at all costs!

Inadmissible, cette entreprise est une escroquerie, nous donne un van avec pneus usés, dangereux puis à la fin de notre usage foncent directement sur le pneu pour nous faire payer

J'ai eu une très mauvaise expérience avec ce louer de véhicules qu'avait choisi mon assistance GMF (Fidelia). Le loueur ne disposait pas de véhicule correspondant à ma catégorie (Clio V E-Tech hybride) sur ma commune (13000 habitants) et me proposait un véhicule à boîte mécanique de niveau inférieur alors que je devais faire 600 km au cours du week-end. Il a fallu aller en chercher un à Montélimar (42 km). L'assistance a pris à sa charge un taxi (d’Aubenas à Montélimar) et le loueur m'a ramené chez moi au retour. Mais, lorsque j’ai pris livraison de la voiture, le loueur a beaucoup insisté pour que je prenne une assurance complémentaire, m'affirmant qu'un transfert d'assurance était impossible et m'a fait payer un surclassement. Moralité, j'ai payé 255 € de ma poche pour une assurance supplémentaire et un surclassement alors que j'aurais dû ne rien avoir à payer (à part l'essence). En lisant les avis sur Trustpilot, je me rends compte que je ne suis pas le seul à être mécontent de ce loueur et je déconseille fortement, si vous avez à louer un véhicule, de passer par lui.

Read the fine print. They will try get away with anything. Better go with the bus.

I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no damage and then with no details or communication they charge me over 4000 AUD for damage via Redspot Car Hire Perth. Just stole the money. No details, nothing,so nothing I can dispute, no information on the damage, not money owed from enterprise, just their partners smacking me up the maximum allowed dollar for the excess. I thought by going with a big brand I would avoid this kind of corruption. Avoid at all costs is my advice, they are crooks.

Received awful service during a damage report. We caused damaged which I was of course happy to pay for. The company the took the opportunity to claim a whole bunch of other damaged that was already reported prior to the rental. It was in the reports, and documented by photos of myself prior to the rental.

Their senior supervisor who has worked at the company for 10+ years, won't name her to give her the benefit of doubt, who lead their efforts simply ignored me when it was evident I was right. Super poor, and whilst I can't blame her necessarily (maybe policies internally prevented her from doing the right thing) she never responded to my emails and never called me to clarify despite multiple attempts from my side.

Société qui met la vie de ses clients en danger : 2 pneus qui éclatent d'un coup comme ça ....
Et à la restitution du véhicule, le commercial va directement sur le pneu avant droite constater une micro coupure quasi invisible à l'oeil nu (il savait que la coupure était là, impossible autrement) pour garder la caution !!
En résumé véhicules dangereux et escroquerie

Never again with this company. Zero stars if possible. No photos were taken when check-in. The tank was not full. On the return, the employee just took the keys without taking any pictures or inspection of the car in my presence. No documents, no signatures when returning the car. Less than an hour later the deposit was immediately withdrawn from my card - 450 euros. They act quite quickly in this regard. After a while they sent me a picture of a very small scratch that can be seen when shining a strong light on it.

This review is for the Pula airport branch in Croatia.
I spent 2 days trying to find a car rental agency, as the majority of places had absolute horror stories associated with them, predominantly around returning the vehicle and getting charged hundreds or Euros for false damage claims - the favourite being damage UNDERNEATH the bumper!!
Enterprise came up with having the least bad reviews, but I must admit I did hand the keys over with a degree of trepidation!

Firstly, the price was super reasonable. Like any sensible traveller, I got 3rd party insurance instead of getting striped up with the rental agency policies.
On arrival we were lucky enough to be near the front of the queue - Pula is not a large airport and this agency deals with Alamo and another mainstream rental company.
They were efficient and pleasant to deal with, and though we’d hired a mid sized car, we were overjoyed at being handed the keys to a Jeep Compass!!
There were a couple of scrapes on it, but they were listed on the documentation, and I was shown a tool which governs the size of acceptable dinks or scrapes. We were also advised that a tyre sensor was not working and incorrectly highlighting low pressure on one of the wheels. It was fine and an issue I’ve seen before on cars.

Before driving off I took a slow video of the ENTIRE CAR, not forgetting the wheels. It’s important.

12 days later we returned the Jeep - it was well behaved the entire time - and we had a great holiday!

When we returned and the attendant checked over the car, she highlighted a wheel with a scrape on it. I provided the video I’d taken previously which showed the same damage and she was fine with everything else. Again, pleasant demeanour and friendly.

Nice company - the wheel damage was slight and I’d give them the benefit of the doubt for picking it up as it didn’t look old. Just make sure you take a thorough recording of the car before you drive it away.

The worst experience with a rental car company ever. Arrived at the pick up at Brisbane airport only to find they had gone home, even though they told us they would wait as jetstar was 20 mins late as usual BUT they did not wait. BEWARE

Le 26/10/23 j’ai rendu mon véhicule de location à 13:30 ! La restitution administrative a été seulement faite à 16:18 mais entre temps le véhicule a été mal garée et a obtenu une amende qui m’a été incombee !
Depuis, malgré des dizaines de relances, promesses de l’agence de Grenoble, je reçois ce jour un avis de saisie sur salaire
Je vais devoir déposer plainte !

A l'arrivee a l'aeroport de Bale on me dit que ma reservation a "expiree" et que ma voiture a ete louee a quelqu'un d'autre. Si je veux une voiture du meme standing je dois payer quasiment le double. J'ai mon petit bebe de 1 an sous le bras, completement demunie je me mets a pleurer et la surprise le loueur me trouve une voiture pour le meme prix. Je suis extremement reconnaissante...jusqu'a ce que je rende la voiture. 10 jours apres l'avoir rendue, Enterprise me debite l'equivalent de 500 euros sur mon compte bancaire, envoyant en meme temps une facture mentionnat un dommage sur la roue avant droite. Ce dommage n'existe bien evidemment pas, j'ai pris des photos de la voiture en la rendant a l'aeroport. Aucune reponse du service client, impossible de joindre qui que ce soit par telephone et personne ne repond aux email. Une arnaque bien rodee. J'ai depose plainte a la police de Bale

Escroquerie en bande organisée au départ de roissy Cdg si pas de carte d'embarquement pas de mise à disposition du véhicule et bien sûr sans remboursement. Vraiment une Escroquerie bien roder car on nous laisse quand même effectuer la réservation sans mentionner qu'il est impossible de louer sans carte d'embarquement pour au final vous débiter et vous faire miroiter un remboursement pour mieux vois enfler. Procédure et plainte en cours

Enterprise car hire Australia, like most of the car hire companies, will gouge and take every single fee & charge possible. Enterprise increased my tolls by 75% even though I had the car plate on my Linkt tolls account. Then when I told Enterprise they made me jump through hoops to prove it and when I proved it they called me a liar and wanted more proof. They want me to spend hours to get back a few dollars KNOWING that nobody will bother so they get to rip people like me with their extra hidden fees and charges.

Also, they took a $1000 deposit, which now over a week after I returned the vehicle has STILL not been refunded to my account so who knows what other fees and charges they will come up with before I get my money back or even if they will give my $1000 back!

Enterprise car hire customer service were rude, condescending, dismissive. They said that if I want to make complaints that they will black ball me from their company and refuse any further car rentals. I told them that if they were the last car hire car in the world and I had to drive to Perth from the Gold Coast that I would rather walk until my feet were bloody than do business with them in any form.

Enterprise car hire seem to have no concept of customer relations, no concept of how to do business and nurture relationships and do not care as there's always another trusting sucker waiting.

All car hire companies are 5 star UNTIL something goes wrong and so ALL the reviews here that say ALL was fine are when nothing went wrong! Read the reviews where something went wrong and you see the true nature of a company and this company, Enterprise, is just like all big corporations where we are just numbers to be crunched and all their pretty advertising about great service and fair charges is just puff, lies and mirrors designed to misdirect while they gouge every cent they can possibly get away with.

Any response by Enterprise here will no doubt be misinformation and pathetic excuses for their shameful behaviour and actions. The CEO of Enterprise car hire should hang their head in shame, I am appalled by this constant corporate greed and the ripping off of the little person.

J'ai mis une étoile car j'étais obligé pour écrire cet avis et donner un bon conseil: fuyez au plus vite !!!

Son unos ESTAFADORES! Primer consejo: si reservais por la web/app, NO pagar por adelanto! NUNCA!!!
Hemos reservado una furgoneta pequeña tipo Citroen Berlingo y al llegar a la oficina nos dicen que no la tienen y tampoco otra igual. Que nos dan una pedazo furgoneta tipo Renault Trafic. Al estar llena de abolladuras y golpes, le preguntamos al comercial si están registrados y me enseña sue solo unas pocas y las demás no cuentan.. pero, al insistir, me dicen que hay una fianza de 1500€ y cobrarán por cada golpe que tenga el vehículo.. y si tengo un accidente donde la culpa es del contrarío, también me cobrarán a mi.
Pues rechaze ese pedazo de furgoneta ya que era demasiado grande (no se podía aparcar en el garaje, tampoco en la calle, y si la dejaba en la calle existía el peligro de que algún ladrón la abra pensando que hay herramientas dentro) y no era lo que había reservado, ni lo que necesitaba y pedí que me den un coche normal y corriente (el que sea, cualquiera) y querían cobrarme otros 40€ al día después de haber pagado una reserva.. pues ni me dieron un coche, ni me devolvieron el dinero!
En todo momento y después de varías reclamaciones, se han negado a devolver MI dinero que les he prestado por un servicio que con el que NO han cumplido.
Son unos ESTAFADORES!
Ni contestan a los correos..
Por no hablar del nefasto personal con acritud si prepotència que tienen, sobre todo la encargada.
Un ASCO total... este tipo de gente no sirve para estar de cara al público.

Unreliable Service and Poor Customer Support

I had a very frustrating experience with this company regarding a vehicle booking made well in advance. We booked the vehicle for a trip scheduled on the 5th of August , with all details confirmed under booking reference 1664978878. On the day of collection, we were told that our booking "did not exist" despite multiple confirmations in the days leading up to our trip.

The staff offered no immediate solution and showed little concern for the inconvenience they caused. We were left stranded, forced to scramble for an alternative on our own. Even after contacting the office and requesting to speak with a manager, we received no meaningful assistance.

We were promised updates, but since that day, we have never heard back from the company. Not even an apology for the disruption or any follow-up regarding the mishap. The lack of communication and accountability is unacceptable, especially for a service many depend on for important travel plans.

I would strongly advise anyone considering this company to think twice—poor service, no follow-up, and complete disregard for customer experience.