don't let Entry.com sucker you out of 150 dollars or more. This is not an offical government website to renew passport. They simply take the information you enter on their website, and use to to app... Ver mais
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Veja o que dizem as avaliações
I start renewing my passport and came across this company. I was skeptical at first bc it is a lot of personal information going to a non-government site. It’s good to know going into this that this s... Ver mais
A empresa respondeu
Scam site. I was duped and requested full refund and cancellation of my passport application. Got a canned response from a rep named David when I called and not anticipating they will make getting my... Ver mais
I did not realize that this was not the government passport agency. My bad. But nevertheless, I never saw any disclaimers such as this company gives in its response to a similar complaint on Tru... Ver mais
Detalhes da empresa
Escrito pela empresa
Entry LLC is a private company providing fast, secure visa, passport, and e-Visa services. We’ve helped over 2 million clients worldwide complete applications for countries including the U.S., Canada, Australia, New Zealand, and the Schengen zone. With a dedicated agent by your side, real-time tracking, and AI-assisted tools, we make the travel application journey simple and stress-free. Planning a trip? Think Entry, just tell us which country you’re planning to enter next.
Informações de contato
30 N Gould St Ste N, 82801, Sheridan, Estados Unidos
- +1 (856) 556-3505
- support@entry.com
- entry.com
2,4
Ruim
29 avaliações
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good communication and very fast
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Entry
Hello Cornelia,
Thank you for sharing your feedback.
It’s good to know you felt well-informed and that everything moved along without delays.
If you need anything further, we’re here to assist.
Refund for Passport replacement fee was processed
Angelica was able to assist me with processing a refund of $148 for the passport replacement fee. The service she provided me was excellent
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Entry
Hello Elizabeth,
Thank you for taking the time to share this.
We’re glad Angelica was able to assist you with the refund and bring everything to a clear resolution. We’ll be sure to pass your feedback along to her.
If you need anything further, we’re here to help.
Everything good with a really good…
Everything good with a really good costumer support .
Genesis Rangel She did a really good jobs helping me getting my passport on time .
8 de janeiro de 2026
Avaliação não solicitada
MISSLEADING POSSING AS A GOVERNMENT AFFILIATED PAGE
This website appears as the first search result when you look up “Passport Renewal,” even before the official U.S. government site. Because of this, it is extremely misleading.
The site is designed to look like an official government portal. It uses the name “Entry,” which is easily confused with “Global Entry,” and displays a government-style icon that says “Government Assist.” This gives the impression that the site is affiliated with the U.S. government.
The only disclosure that it is a third-party service is written in small gray print at the top of the page, which is very easy to overlook.
If you click the “Renew Your Passport” link, you are taken directly to a page where you begin entering personal information. This bypasses the main page where the third-party fees are shown at the bottom. As a result, users can complete most of the process without ever clearly seeing the pricing disclosure.
The initial fee is very similar to the official passport renewal fee, which makes users believe they are paying the government fee. Only after payment are users asked to submit an additional payment for the actual passport processing.
As a result, we submitted extremely sensitive personal information, including Social Security numbers, passport details, and identification photos, believing we were using a legitimate government website.
The website lists a Puerto Rico address, but the phone number is not local. When calling, it routes to Idaho and the call does not go through.
This experience caused unnecessary stress and confusion. I strongly recommend using the official government website (travel.state.gov) and avoiding third-party services like this.
31 de janeiro de 2026
Avaliação não solicitada
I am very concerned about my…
I am very concerned about my information being compromised on this site. They charge more than the original invoice given and then tell you AFTER you have given them your credit card info' that you will be charged an extra $130 for the government fee. This is deception. I am asking for a cancellation of my order and credit to my account. We'll see if they honor my request.
29 de janeiro de 2026
Avaliação não solicitada
I did not realize...
I did not realize that this was not the government passport agency. My bad. But nevertheless, I never saw any disclaimers such as this company gives in its response to a similar complaint on Trustpilot:
“Disclaimer: passport.entry.com is a private service working with licensed passport couriers. We are not a government agency and do not provide legal advice.”
I can only hope and pray that my credit card info is secure and that my application is actually submitted in the expedited form for which I paid extra.
28 de janeiro de 2026
Avaliação não solicitada
Your agent was extremely helpful
Your agent was extremely helpful. The process was user friendly and efficient.
19 de janeiro de 2026
Avaliação não solicitada
Jerricho Musa
24 de janeiro de 2026
Avaliação não solicitada
Deceptive
Entry.com came up in a Google search for how to renew a passport and I didn't see the very fine print at the top saying they weren't a government website. They prominently list an excellent TrustPilot rating but clicking on it takes you to a review for a different website, govassist.com. (As of 1/11/26, entry.com has no ratings.) The site asked what I wanted to do and I clicked renew a passport so I didn't see the part lower on the webpage about a $119 fee. When I paused and then resumed my passport application they asked for $148 in addition to the US passport fee (including a platform and service fee). They may be a legitimate company, I'm not sure, but they certainly seem to be trying to look like a government website, use someone else's TrustPilot ratings and charge more for their service than they say on their homepage.
10 de janeiro de 2026
Avaliação não solicitada
Resposta de Entry
Hello Sean,
Thank you for taking the time to outline your concerns.
We appreciate the opportunity to respond and to explain how the service is presented from our side, as we understand how confusing the passport renewal landscape can feel when navigating multiple options online.
Regarding government affiliation
Entry.com is a private consultancy operated by GovAssist LLC and is not affiliated with any U.S. government agency. This information is not limited to a single location on the site. On the Entry.com homepage, we state:
“Entry is a private consultancy and is not affiliated with any U.S. government agency. We do not provide legal advice and are not a law firm. Some services are provided with the help of licensed agents.” © 2026 GovAssist LLC. All rights reserved.
In addition, throughout the application flow, including before an applicant begins entering information, each page displays the following notice:
“Disclaimer: passport.entry.com is a private service working with licensed passport couriers. We are not a government agency and do not provide legal advice.”
Before reaching the payment stage, applicants must also complete a mandatory consent and declaration step. This step cannot be bypassed. It includes the following acknowledgment:
“I understand that I am applying via GovAssist, LLC, a third-party that is not affiliated with the United States government, that the third-party cannot guarantee application approval, that the third-party service is offered to help expedite and simplify the process, and that I have the option to apply directly with the pertinent government websites.”
Only after agreeing to this declaration can an applicant proceed to review their application and access the payment cart.
Regarding Trustpilot ratings
Entry.com operates as a service brand under GovAssist LLC, which is why the Trustpilot link directs to the GovAssist profile. This relationship is disclosed through ownership and copyright notices on the website. The Trustpilot reviews reflect the service provider operating the platform, not an unrelated company, and are intended to provide visibility into the experience applicants have with the underlying service.
Regarding pricing and fees
We understand how pricing can feel confusing if you resume an application after stepping away. The checkout cart is designed to separate our service fee from the government fee. In the order summary, applicants are shown the following notice:
“$130.00 government fee not included. Charged later with a $19 handling service once your application is ready. By paying, you authorize us to charge your card for these fees.”
The amount charged at checkout represents the GovAssist service fee for application preparation, document review, and guidance. Government fees are paid separately, as they are not collected on the applicant’s behalf during checkout.
In closing
We genuinely recognize the perspective you shared, and we hope this explanation helps illustrate how the service is disclosed and presented throughout the process. Our intent is to be transparent about both the nature and cost of the service, while giving applicants the option to apply directly through government channels if they prefer.
We have reached out to you through Trustpilot to request additional details so we can locate your application and address your concerns directly. With the full context from both sides, we invite you to consider whether labeling the service as deceptive still feels fair given the information provided before payment.
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