epic.com.cy Avaliações 

Лошо обслужване.След чакане от 2 месеца за домашен Интернет,в уречения ден не се яви никой от компанията.

I am writing to share the excellent experience I recently had with MARILENA AVGOUSTI one of your employees in Limassol. She was incredibly polite, professional, and highly capable. What stood out the most was how clever and attentive she was; she instantly understood exactly what I needed, provided the correct answers every single time, and took the initiative to follow up on the matter until it was resolved. It is incredibly rare to encounter such a sweet, dedicated, and helpful person lately. She is a wonderful asset to your team, and I truly appreciate her exceptional customer service!

I prchased e-sim online for 15 euro, passed KYC and waited for about an hour for confirmation. Once it was confirmed, I tried to download QR code but failed on numerous attempts. No follow up received. Called support, was on hold for a long time and finally went to Epic store in Polis, where I am located just to find out that the store is closed for good. Gave up and bought a physical sim card from Cyta shop in Polis. Was a waste of time and money in the end

The majority of the staff I have reached out to over the years have repeatedly been very uninformed, unbothered and unhelpful, besides undermanned staff and managers, the policies are bad, the seemingly mediocre contracts make money on you in other ways, a charge for everything, even if you move to another company, they not only charge you the new Elevated fee for same package, they consider it out of contract and double that as well. Daylight robbery for not using the service the entire month and paying triple amount, besides all the other issues that add up. Everyone please boycott this company, they are useless.

Worst company in Cyprus no costumer support nobody's calling back they just make fun off you at the phone after waiting like 30minutes to talk to some clown at the phone false promises just a joke

I'm convinced the people that work there are robots

EPIC - once MTN - is NOT a customer-centric business.

They charge you to renew your mobile phone contract when they should reward you for remaining a loyal customer. They force various insurance charges on you and tell you it's your responsibility to cancel them, using a method that's seldom successful. Calls abroad? Make sure you're ready for a hefty bill...

I've also just discovered I'm paying monthly installments for a phone I actually purchased outright when I did my last renewal.

The website and app have no functionality, and the only way to actually get anything done regarding an MTN account is to phone customer services and be put on hold indefinitely or visit one of their overly busy, understaffed shops. The in-store staff is invariably helpful, but you can tell they know they're fighting a losing battle with systems that are slow and difficult to operate.

EPIC - NOT living up to the name, I'm afraid. Not recommended.

terrible online customer service. My phone number is not working and they insist it is ok, and they are being sarcastic like I am stupid...goodbye, hello CYTA

Very disappointing after 15+ years

I was an EPIC customer for at least 15 consecutive years. During that time, there were periods when I had two or even three mobile contracts with the company. I had spent thousands of euros with EPIC, both directly and indirectly, and I had also recommended their services to many other people over the years — including very recently.
My latest 24-month contract was due to expire on 2 August 2026.
Unfortunately, I broke my phone and needed to replace it immediately. After comparing the market, on 28 July I decided to take a new contract with another provider because they offered the same device at a better price than EPIC, along with additional gifts worth more than €150.
The number transfer was completed on 31 July, just two days before my EPIC contract was due to expire. When I received my final bill, I was charged an additional €25 early termination fee.
Yes, technically the contract ended two days early. But after more than 15 years of loyalty, I find it extremely disappointing that EPIC chose to charge €25 rather than show even a small amount of goodwill. The transfer process takes several days and requires the cooperation of the previous provider, so this was not a case of deliberately trying to avoid my contractual obligations.
What disappoints me even more is that I did not leave because I was unhappy with EPIC. I simply found a significantly better offer elsewhere at a time when I urgently needed a new phone. In fact, I still have two other contracts with another provider that expire within the next four months, so there was absolutely no reason to treat a long-standing customer as if they were simply another account number.
I also work in customer service myself, and I understand that customers will sometimes choose another company. Good customer service is not about punishing customers when they leave — it is about giving them a reason to come back.
After 15+ years of loyalty, thousands of euros spent, and numerous customers referred to EPIC, I expected a little more appreciation and flexibility over a €25 charge occurring just two days before the contractual end date.
The €25 itself is not the issue. It is what it says about how EPIC chooses to treat a long-standing customer.
Very disappointing. After this experience, EPIC has certainly made my decision to consider other providers for my remaining contracts much easier.

One of, if not the worst telecommunications company you could sign up with in this island. Constantly having terrible internet stability, they promise to fix it every time, and then it goes haywire the very next day. Multiple times I have to reset the internet and the whole connection myself, and if that wasn't bad enough, the mobile data services they offer are also terrible. Generally would get better internet if I stuck a fork into a potato, honestly abolish this god-awful company and go back to building huts since you are not ready to advance into the tech age.

Η χειρότερη υπηρεσία της Κύπρου αποφύγετε αυτή την άσχημη σύνδεση τηλεφώνου όλα τα καταστήματα τους όλοι υπάλληλοι τους είναι αγενής και δε βοηθάνε ποτέ σωστά ήταν η χειρότερη μου επιλογή ευτυχώς που έφυγα

I have made 3 calls to this company over a period of several months regarding a bill query for a contract which I cancelled because it was mis sold to me. Each time the customer service representative promised to call m back which did not happen. I am still waiting 4 months down the line.
No wonder it has such a poor rating!!

Don't be fooled by the marketing. The reality is completely different. Poor customer service, disappointing treatment, and policies that seem designed to work against customers. What should have been a simple experience turned into a frustrating battle. Save yourself the stress and choose a company that actually values its customers.

Η χειρότερη εταιρεία στην Κύπρο. Το ίντερνετ με πολλά κολλήματα και κακή ταχύτητα. Κ όταν παίρνεις τηλέφωνο στο 136 κάνουν πολύ ώρα να σου απαντήσουν, μείνετε μακριά από αυτή την εταιρεία

THE WORST COMPANY EVER!!

They are absolute scammers!
I ended my contract with them on time and paid the cancellation fee anyway! Five months after I was no longer a customer, I received a letter claiming that I still owe them money from 2024!!!They make you pay double and even triple for fees you've already paid. They pile on hidden charges, and their customer service is dreadful,practically nonexistent.

Avoid this company if you value your mental health, time and money.

Υπογράψαμε συμβόλαιο για ένα χρόνο με δώρο κινητή τηλεφωνία για ένα χρόνο και ίντερνετ για τρεις μήνες και στους δύο μήνες χρεωθηκαμε.κανονικα χωρίς να τηρηθεί το σβολαιο.Αποφυγετε

I've used many mobile providers over the world and Epic is literally worst. Terrible service or more like absence of it, ridiculously slow and unstable internet which is also expensive (20 EUR per 100 GB lol), mobile app barely functions being really slow, their phone operator was shouting at me providing solution of REMOVING MY SIM CARD DURING A GODDAMN CALL to check it! I can not believe they exist. 2Mbit per second with sudden drops to 0, ping over 1000ms, total malfunction of hotspoting are only few of problems they give. To get a cable internet ON THE ENXT HOUSE FROM THEIR OFFICE will take 4 weeks.

In the Kings Avenue Mall i asked for information for s combined esim and wifi package. Very rude, very incompetent response. No idea why anyone would want to do business with such pathetic, useless staff. Horrible,cheaper than alternatives but would never vita contract with such incompetent and unpleasant staff

My God what a scammy company! If you have any choice, AVOID AT ALL COSTS! Stealing money, lying, spamming you with calls and mails. Customer service is just a joke. Representatives doesn't speak proper english, blatantly lying in your face, using the explanations, why they stole the money that completely do not correspond with the technical facts and data. Shame that in Europe in 21st century such companies still keep providing the so-called service.

We have told them many times that we have another company for WiFi and phone, and they still ring our bell at 3 pm to make go with them !! Like how many times we have to tell them that we don’t want??!! Also their speed of WiFi is very slow (because we tried it)