Appalling service & communication - placed my order (21082) a week ago - nothing delivered; impossible to get through to anyone at the company. As I stated - appalling. Do T touch with a barge pole.... Ver mais
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Veja o que dizem as avaliações
Prompt efficient service, received my rugs the next day even after placing my order later on in the evening. I emailed about the sizing of the rugs and I had a fast response helping me choose, very go... Ver mais
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Will be shopping here for all my horsey bits from now on. Received my beautiful bridle and some extra goodies in my order. Applied a discount at checkout and had speedy efficient delivery. Great exper... Ver mais
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the customer chat answered my 1st question which was fine. then my next query was ignored for 2 weeks and i had no idea when my order would be delivered . it was very late arriving and took nearly 3... Ver mais
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Detalhes da empresa
Escrito pela empresa
Kitsune is an online gaming platform inspired by the quick mind, shifting form, and mysterious energy of its legendary namesake. The experience feels sleek rather than theatrical, with clear navigation guiding players through every section. Each visit offers a different path, yet the controls remain familiar and easy to follow. Its collection includes high-RTP video slots, high-volatility titles, crash games, and progressive jackpots. Players can follow vivid fantasy themes, explore feature-rich reels, or switch to faster rounds built around rising multipliers. Useful filters keep the selection manageable and make new releases easier to discover. A welcome package may combine a deposit bonus with free spins for eligible new players. Every offer should be judged by its complete terms, including wagering requirements, rollover rules, game contribution, maximum stake, and expiry period. Reading those details first provides a clearer picture of how promotional funds and resulting winnings are handled. Deposits and withdrawal requests are managed through the payment options available inside the account area. Processing speed depends on the chosen method and the status of any required checks. Verification may involve identity, address, or payment documents, so accurate information can help the review move forward without avoidable interruptions. Kitsune runs smoothly across desktop computers, smartphones, and tablets, allowing players to move between screens without relearning the interface. Account tools and games stay within comfortable reach on each device. Explore Kitsune, compare the available titles, check every promotional condition, set a practical budget, and choose the route that suits your session.
Informações de contato
Reino Unido
- Contact@equifetch.co.uk
- equifetch.co.uk
3,5
Bom
23 avaliações
Sem histórico recente de pedidos de avaliações
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Appalling service & communication
Appalling service & communication - placed my order (21082) a week ago - nothing delivered; impossible to get through to anyone at the company.
As I stated - appalling. Do T touch with a barge pole.
29 de maio de 2025
Avaliação não solicitada
Resposta da Kitsune
Thank you for the fantastic feedback! Kitsune Casino is delighted to know you had such a positive experience.
Received seemingly fake tracking…
Received seemingly fake tracking information. Item didn't turn up. Company uncontactable for several weeks. Ignored my messenger message and deleted my Facebook comment. Had to contact bank to initiate getting my money back. It's not looking very legit at the moment......... In response to the equifetch reply comment..... It was my partner's details used for the order...... You have failed to respond to her and myself via email and social media for a month. Courier had no details of the tracking number and delivery address when contacted. Genuinely not a targeted review. We simply wanted our item. I would happily modify the review if resolution was reached.
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Kitsune
Hi there.
Please contact us with your order number so we can look into this for you, as we have not had anybody contact us with any issues. We are not a scam, we are a family run business. We can’t upload fake tracking information either. We have had no emails from you, and if you did leave that comment, there are no orders under that name on our system. Nor have we had any chargebacks from a bank.
This seems quite targeted and a false review. Please do let us know your name and order number if you have actually had an issue that for some reason we aren’t aware of.
Happy customer
Happy customer of Equifetch will be using them from now on. Had my dog products delivered the next day and a good discount on my first order. 5 stars.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Kitsune
The Kitsune Casino Team truly appreciates your kind words and the confidence you’ve shown in us.
Terrible communication
After failing to receive 3 Headcollars I emailed and messaged and redo no response. There is no phone number making them impossible to contact when they decide to ignore emails. I threatened to contact my bank at which point they sent a nonsensical reply asking me to always contact them on the email I had contacted them on?? They suggested their emails may be in my junk box. They weren’t. Their email said they wanted to get the issue resolved asap for me however after waiting once again for a response to an email I have requested a refund. Could not recommend less
8 de janeiro de 2025
Resposta da Kitsune
Hi Katie,
We’re sorry to hear this. However we did have prompt communication with you via email to resolve the issue as soon as possible. However we will share the full story as a small business as these reviews have a big impact on us.
You ordered the km elite future fork which was dispatched and you received. Regarding the three head collars we contacted you to explain we only had the two left in stock, we apologised and gave you options for other colours we had in stock ready for dispatch or we offered you a full refund.
Which when you requested a full refund today it was processed immediately which you received a notification via email for. Also regarding the terrible communication you stated, an email was received from you Wednesday night at 8pm (out of work hours) and we replied on Friday morning. We do state we aim to reply to all emails within 24 hours however during busy period this can be up to 48 hours, which we replied to you within that time frame.
We have had prompt communication with you regarding your order, you have received your future fork and your refund as requested for the head collars. If you need any further help do email us on contact@equifetch.co.uk and one of our friendly team will be more than happy to help.
Best wishes,
Equifetch.
Great experience
Will be shopping here for all my horsey bits from now on. Received my beautiful bridle and some extra goodies in my order. Applied a discount at checkout and had speedy efficient delivery. Great experience compared to other online companies!
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Kitsune
Great to hear everything went smoothly! Kitsune Casino appreciates you taking the time to share your experience.
equifetch
the customer chat answered my 1st question which was fine. then my next query was ignored for 2 weeks and i had no idea when my order would be delivered . it was very late arriving and took nearly 3 weeks. not the delivery time i was told when ordered.
i will use the site again but hopefully ill be kept informed of any delivery delays in future.
9 de dezembro de 2024
Resposta da Kitsune
Thanks for the positive review. The Kitsune Casino Team is pleased to know your experience met expectations.
Ordered and paid for stock that didn’t…
Ordered and paid for stock that didn’t exist
11 de dezembro de 2024
Resposta da Kitsune
Hi Sue. We’re sorry to hear this. However we did explain to you after you straight away when you placed your order, that we were awaiting our stock order to arrive from our supplier in January. And we could dispatch the item then for you or we can issue you a full refund. You said you’d like a full refund and you will order once it arrives with us in January. So we issued you a full refund immediately. You were happy with that outcome and our customer service team were efficient with resolving your order issue.
We hope we can assist you in the future. If you need any more help you can always email us on contact@equifetch.co.uk where we respond to all enquiries within an hour.
Regards,
Equifetch.
Great product
Great product, beautifully presented and prompt delivery. What more could you ask for. Thank you 😊!
11 de dezembro de 2024
Resposta da Kitsune
Your recommendation means a lot to Kitsune Casino. Thank you for your trust and continued support.
Lovely products
Very helpful customer service,Received beautiful Haas brushes. Will be buying lots more goodies from this company.
Thank you
4 de dezembro de 2024
Resposta da Kitsune
The Kitsune Casino Team loves hearing from satisfied players. We appreciate you sharing your experience.
Customer service
Very helpful and resolved a miscommunication issues very quickly. Brilliant custom service!!
18 de novembro de 2024
Resposta da Kitsune
Wonderful feedback to receive! Kitsune Casino is glad your experience left such a positive impression.
Happy with the customer service
Happy with the customer service. Friendly and helpful.
18 de novembro de 2024
Resposta da Kitsune
Thank you for choosing Kitsune Casino and taking a moment to tell us how things went.
Positive experience with Equifetch
Positive experience with Equifetch, order arrived quickly.
17 de novembro de 2024
Avaliação não solicitada
Resposta da Kitsune
Your kind comments are greatly appreciated by the Kitsune Casino Team. Thanks for your support!
Prompt efficient service
Prompt efficient service, received my rugs the next day even after placing my order later on in the evening. I emailed about the sizing of the rugs and I had a fast response helping me choose, very good customer service. Fantastic selection of affordable priced products. I will be shopping here from now on.
2 de novembro de 2024
Avaliação não solicitada
Resposta da Kitsune
We’re delighted everything worked well for you. Kitsune Casino truly appreciates your positive feedback.
I have ordered over a week ago try to…
I have ordered over a week ago try to track my order and it's still waiting fulfillment. I have tried to contact company and no joy in getting a reply.
18 de outubro de 2024
Avaliação não solicitada
Resposta da Kitsune
Thanks for the great review! The Kitsune Casino Team values your support and confidence in our service.
Have not received my order 😕
Have not received my order 😕 have tried contacting the supplier but no response
7 de outubro de 2024
Resposta da Kitsune
It’s always rewarding to hear from a happy player. Kitsune Casino appreciates you sharing your experience.
Contacted 3 times via email and no…
Contacted 3 times via email and no communication back, took over 2 weeks to get to me. And still no correspondence after trying to cancel order as it took so long
14 de outubro de 2024
Resposta da Kitsune
Your feedback made our day. The Kitsune Casino Team is pleased to know you enjoyed your overall experience.
Great service and prices
Ordered horse supplements - they arrived swiftly and were a great price - thank you!
19 de outubro de 2024
Avaliação não solicitada
Resposta da Kitsune
Thank you for the encouraging words. Kitsune Casino appreciates every positive player experience shared with us.
Excellent service from start to finish
Excellent service from start to finish. My order arrived the next day - very happy customer. Will highly recommend.
7 de outubro de 2024
Avaliação não solicitada
Resposta da Kitsune
The Kitsune Casino Team is grateful for your support and for the time you took to leave such positive feedback.
Resposta da Kitsune
Thank you for sharing your experience with Kitsune Casino. We appreciate you taking the time to leave your feedback.
All good happy with item
10 de setembro de 2024
Resposta da Kitsune
The Kitsune Casino Team values your perspective and appreciates hearing directly from players.
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