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ercol Furniture Avaliações 1.005

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Beautiful furniture. Looked at a lot of other brands and were disappointed with the quality, we didn’t think we could afford Ercol. However, bought three items from their outlet page and are delighted... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

An excellent sofa delivered from the Ercol Outlet shop. Due to it being a larger sofa than I'd had previously, it was quite a challenging delivery having to go around a corner in the hallway (one ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Prompt and efficient delivery and unwrapping in the room of our choice. Beautiful bench. Also, practical and attractive two-tiered hall table. Very attractive additions to our new home.

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Móveis
  2. Loja de Móveis para Quartos
  3. Fabricante de Armários
  4. Loja de Móveis
  5. Loja de móveis para sala de estar
  6. Fabricante

Sobre ercol Furniture

Escrito pela empresa



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Living Room Furniture

Dining Room Furniture

Bedroom Furniture

Home Office Furniture

ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I can’t believe I finally have my dream…

I can’t believe I finally have my dream chairs, I was buying one at a time but the outlet meant that I was able to complete my set. They were delivered and packaged perfectly and I am thrilled.

15 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

We’re so pleased to hear you’ve been able to complete your dream set of ercol chairs. We hope you continue to enjoy your furniture for many years to come.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

Excellent quality product and even…

Excellent quality product and even better, delivered fully assembled!

16 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

Thank you for your positive review. We’re delighted to hear you’re pleased with the quality of your ercol furniture.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

Ercol experience

It was so nice to be able to view such a range of Ercol furniture under one roof.
The staff were very knowledgeable and helpful.
The whole experience is so enjoyable.

11 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

It is lovely to hear that you had such a good experience when visiting the ercol Showroom.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

Lovely quality tables

So pleased with my new tables which arrived well packaged and earlier than expected.

12 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

That is great to hear! Enjoy your ercol furniture.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

Great service from Ercol as always

Great service from Ercol as always. Items very well packed, carefully delivered ahead of time. The quality of the tables and the finish are exceptional and exactly as described. Superb craftsmanship. The tables are a little lighter in colour than I expected but that is my own reading of description as they are exactly as described. I love the fact that wood changes colour over time, therefore this isn’t an issue. This is the 17th item that I have purchased from Ercol over the last decade and I keep coming back because the quality is outstanding and any issue that I have had has been speedily resolved. 1000% recommend

10 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

We are so pleased that you had a good experience ordering your ercol furniture, and it’s great to hear how much you appreciate the craftsmanship. Thank you for your loyalty to the brand, and we hope you carry on enjoying your ercol furniture for many more years.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service. I love my love seat!

9 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

Thank you for your positive review. We are so pleased that you are happy with your ercol Love seat.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

Great product

Delivery arrived much quicker than what was stated when ordering. This was a bonus.
Delivery company were courteous and very helpful.
Delighted with our choice of bed. Great quality.

4 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

We are pleased to hear you are happy with your ercol furniture and have had a good service from our delivery partners.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

Superb in every way!

Communication great, delivery on time and product superb. This is our second purchase from the outlet and I wouldn’t hesitate to use them again.

3 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

It is lovely to hear that the process was smooth when ordering your ercol furniture from our Outlet.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

Another excellent product from Ercol.

The product from Ercol is of excellent quality as expected.

Whilst designs change over time this piece sits comfortably with and complements our existing furniture. This in part is due to Ercol using timber from trees species that are native to the UK.

5 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

Thank you for your lovely review! It is great to hear how much you appreciate the design and craftsmanship that goes into our furniture.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

A pleasant purchase exprience

Ordered from website as part of a sale promotion. Delivery was successful although driver forgot to call beforehand. A pleasant purchase exprience

1 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

That is great to hear!

Kind regards,
The ercol Team

Avaliado com 4 de um total de 5 estrelas

Pleased with Ercol product

Pleased with Ercol product. We usually buy Ercol as they sell stylish, practical and long lasting furniture. Only gave 4 stars as didn't have any notification of delivery date and could have been away when actually delivered.

26 de agosto de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

Thank you for your positive review on our furniture! We pride ourselves on the quality of our furniture. We are investigating why customers are not being notified about their delivery with our delivery partners.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

The sideboard was so beautifully…

The sideboard was so beautifully packaged up and just as described on the website. It arrived on time on the day agreed for delivery.
I have bought a few pieces through the Ercol outlet, and have never been disappointed. This is really lovely furniture.
I would recommend

1 de setembro de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

We are so pleased that you had a good experience ordering your ercol sideboard from the Outlet and our delivery partners were efficient.

Kind regards,
The ercol Team

Avaliado com 4 de um total de 5 estrelas

Delivery mix up

The products we ordered are excellent but we were not given any warning of when the delivery was taking place. The original order indicated 4 weeks but items just turned up at property around 2 weeks after order was placed. It was fortunate that I was at home that day to take the delivery. I had paid for the delivery fee so should have been pre-warned at least?

27 de agosto de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

Thank you for your review, it is lovely to hear that you are happy with your ercol furniture. We appreciate your disappointment with our delivery partners and will bring this up with them.

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

I ordered a Bellingdon tv stand

I ordered a Bellingdon tv stand. Although the order quoted a 4 week delivery it arrived much quicker. A beautiful piece of furniture and very well packed.
The only issue was that one if the shelf supports was missing but when I contacted customer services they sent me one straightaway. I have bought many pieces of furniture from their outlet and would definitely recommend them.

28 de agosto de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

Thank you for your positive feedback. It is always nice to hear about a positive experience. We always do our utmost to help with any queries. Enjoy using your ercol furniture!

Kind regards,
The ercol Team

Avaliado com 5 de um total de 5 estrelas

Well..what can I say..order arrived…

Well..what can I say..order arrived before estimated time ( perfect) and was well packaged.thank-you.beautiful quality as always..2nd generation Ercol fan..and still collecting.,

27 de agosto de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

Thank you for your positive comments. We hope you continue to enjoy your ercol furniture and any other ercol furniture you might collect in the future.

Kind Regards,
The ercol Team

Avaliado com 4 de um total de 5 estrelas

Communication needed

Very quick delivery (about 3 weeks early) but unfortunately no communication at all of when it was being delivered/arriving. Luckily I was at home or there would have been 2 expensive chairs left on my doorstep ! Chairs are beautiful but some marks on one leg & on one fabric seat which wasn’t mentioned on the website. Not enough to justify returning them though.

26 de agosto de 2025
logotipo da ercol Furniture

Resposta de ercol Furniture

Thank you for your review. We are glad you are happy with your ercol chairs. We are sorry to hear about the lack of communication with our delivery partner and will bring this up with them. We do state that products may have some general wear and tear and some visual flaws on our website, but will try to add more information where needed.

Kind regards,
The ercol Team

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