Ergobag Avaliações 3

Wir haben direkt bei Ergobag bestellt, weil wir dachten, dass wir dann nichts falsch machen. DHL hat das Paket vor fast 2 Wochen als "Stellen wir morgen zu" deklariert und seitdem geht nichts mehr. Der Support am Telefon von Ergobag ist leider überhaupt nicht in der Lage zu helfen und da stehen wir nun...Wartezeiten und Support wie in den 90ern. Das wäre bei Amazon nicht passiert.

Kostenlos Ersatzteil zugeschickt, toller Service.
Meine Tochter hat nach 3 Jahren den Brustgurt verloren und ich konnte ihn einfach und unkompliziert neu anfordern, völlig kostenlos.

This is my first and last order at Ergobag.
Since they are now addressing Italian market would like to share my customer experience so that any new customer to be aware of the huge issues in ordering process and customer service this company has:
1) Delay on ordering confirmation on platform - order is not updated in your account and neither an email is sent once a successful order completion/payment; There is a considerable delay
2) Orders cancellation is not possible since it's a manual process and triggered by Customer service that has different working hours in respect to Logistics. Cancelled order by customer will not be confirmed and will be shipped. Then, Customer service will inform that despite of the immediate cancellation it could not be performed since it's not within their working hours
3) Customer service not responding to emails/cancellation requests
4) Issues in ordering process are charged to the customer and not addressed - Sending back items that where shipped wrongly though cancellation requested, are charged to Customer!

Noticed afterwords that same issues where witnessed by French customers on Trust pilot already long time back and no improvements are done.