Resposta de Eroship
Dear JE,
Thank you for bringing this to our attention, and we sincerely apologize that you have not yet received your order. We understand how frustrating this must be.
We have immediately looked into this and confirmed that your package (tracking #: 9214490374018502491528) was dispatched from our warehouse on time. However, we can see that the tracking has been stuck in "Alert - Awaiting Delivery" status with USPS for nearly 20 days, which is unusual and concerning.
We have already taken the following steps:
Contacted USPS directly to open a formal investigation and locate your package.
Initiated a trace request with our shipping partner to escalate the issue.
While we wait for their response, we do not want you to wait any longer. As a gesture of our commitment to your satisfaction, we have proactively issued a replacement shipment for your order at no cost to you. You will receive a new tracking number via email within 48 hours.
We deeply regret the inconvenience this delay has caused. Our goal is to ensure you receive the items you ordered and have a positive experience with Eroship.
If you have any further questions, please feel free to reply directly to this message or contact us at [service@eroship.com]. We are here to help.
Thank you for your patience and understanding.
Best regards,
The Eroship Team