I realized I needed to buy this just before boarding my flight, and everything went smoothly from purchase to installation and use. It suddenly stopped working at one point, but luckily I contacted... Ver mais
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Veja o que dizem as avaliações
The data only eSIM for Europe provides great value in terms of reliability, quality and price. Such a huge difference when I traveled with a non-eSIM compatible phone... Thank you, Aerobile!
A empresa respondeu
Use this in Koror. Connected but there was no internet. Contacted the company via chat using hotel Wifi and provided guidance to correctly set up. The setting was not automatic. It would have been bet... Ver mais
A empresa respondeu
I've used Aero's SIM cards off Amazon in the past and they worked just fine. The instructions could use a bit of polish in the fonts/formatting department - but I can say I've zero issues. Used an e... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Aerobile provides cost-effective international roaming data services. Founded in 2006 in North Carolina, USA by two Taiwanese students, the company was created to solve the high cost and complexity of international roaming. In 2009, AEROBILE LLC was officially established in Taiwan, offering prepaid SIM cards and WiFi routers that cover almost every continent. Our Taipei Store, opened in 2015, continues to provide professional and friendly customer service to ensure every traveler enjoys smooth and reliable mobile connectivity. SIM2ROAM is our Amazon-based brand, dedicated to business and travel SIM cards and eSIMs. With a strong presence across the US, Europe, Canada, and Australia, SIM2ROAM has earned over 30,000 five-star reviews, making it one of the most trusted names for travelers worldwide.
Informações de contato
4800 Sugar Grove Blvd #318, 77477, Stafford, Estados Unidos
- (281) 407-0149
- service@aerobile.net
- esim.aerobile.net
4,0
Muito Bom
48 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
well done good service esim top
10 de abril de 2026
Avaliação não solicitada
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear M.E.,
That’s what we love to hear. Short, sweet, and to the point—just like our eSIM activation.
We’re thrilled you enjoyed the service. Thanks for the "top" rating, and we can't wait to keep you connected on your next trip. Safe travels!
Best Regards,
Josh
Great value for travel
The data only eSIM for Europe provides great value in terms of reliability, quality and price.
Such a huge difference when I traveled with a non-eSIM compatible phone...
Thank you, Aerobile!
30 de março de 2026
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear J,
Thanks for the love! We’re thrilled to hear you’ve officially crossed over to the "eSIM side". It’s much faster than fumbling with SIM pins, isn't it?
So glad we could keep you connected across Europe without breaking the bank. Safe travels, and see you on your next adventure!
Best REgards,
Josh
good service
I realized I needed to buy this just before boarding my flight, and everything went smoothly from purchase to installation and use.
It suddenly stopped working at one point, but luckily I contacted customer service via hotel Wi-Fi, and they resolved it for me right away.
It turned out the phone had switched back to my original network, and it worked fine once I switched it back.
Highly recommended.
1 de abril de 2026
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear V,
We are delighted to serve such a thoughtful guest, and thank you for sharing many interesting experiences with us! We hope you have a wonderful time during your trip to Thailand. Filled with liquid assets and flowing joy!
Best Regards,
Josh
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Z.S.
We are truly delighted that our product could help make your journey smoother.
We welcome any suggestions or questions as we are always happy to optimize and respond.
Thank you for taking the time to leave a review, and we wish you peace and happiness!
Best REgards,
Josh
Easy to use your system
It was easy to interface your systems and to answer the questions
21 de março de 2026
Avaliação não solicitada
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear L,
Thank you for your genuine review. Our team is constantly monitoring the latest information and technologies, striving to provide updates that ensure customers and users can enjoy seamless overseas internet services. Please feel free to reach out if you have any questions :)
Best REgards,
Josh
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Y,
We're so glad to hear about your real experience. If anything comes up during your travels or if you need anything else in the future, our 24/7 support is always here for you! :)
Best Regards,
Josh
Bad experience
Very sorry to write this review… i’ve bought the same eSIM many times before and it always worked but last two times I had problem : first time in New York , my eSIM didn’t work for a long time the first day until someone helped me to figure out the issue for me contacting AT&T and now I am in Marrakech and I bought an xsim for Morocco and when I got here, it didn’t work, no signal at all No one solved the problem so I had to ask for a refund.
5 de março de 2026
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear F.B,
Ciao, ti ringraziamo per aver condiviso la tua esperienza con sincerità. Siamo molto dispiaciuti per l'accaduto. Dopo aver verificato la cronologia dei tuoi ordini in merito al precedente problema con T-Mobile, il nostro servizio clienti aveva contattato tempestivamente l'operatore entro 90 minuti, risolvendo con successo l'instabilità della connessione.
In questa occasione, il nostro tempo di risposta è stato effettivamente più lento a causa di una svista del nostro staff. Desideriamo rassicurarti che abbiamo già provveduto a emettere un rimborso completo per il tuo ordine. Ci auguriamo che tu possa goderti il resto del viaggio senza che questo inconveniente rovini la tua esperienza. Grazie.
Hello, thank you for sharing your authentic experience. We are very sorry that this happened, after reviewing your order history, regarding your previous T-Mobile usage issue, our customer service representative actively contacted T-Mobile within 90 minutes and successfully resolved the connection instability. This time, our response was indeed slower, which was an oversight by our staff. Please rest assured that we have issued a full refund for your order. We hope you continue to enjoy your trip and do not let this affect your experience, thank you.
Best Regards,
Josh
The first Euro eSIM worked for ~20 Mb…
The first Euro eSIM worked for ~20 Mb and then completely quit. No bueno! Also, never received the QR code for my second order. Then they wanted my selfie with official Gov't ID. Who would be foolish enough to provide that much info just for an eSIM? Perhaps, that is the point. This could be a dark web operation.
4 de março de 2026
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear WL,
Thanks for your feedback.
1. Regarding to your comment, after checking, the 2GB of data you purchased, 450MB has already been used, which is not the 20MB you claimed.
2. There is currently only one order under your account, could you please provide the other order number so we can look into it or process a refund for you?
3. Regarding your concerns, due to the prevalence of scams, our system has an automated evaluation mechanism that occasionally flags general consumers, we apologize for the inconvenience. Any documents provided by customers will be removed once the telecommunications carrier has completed the review.
Thanks again for your time.
Best Regards,
Josh
I use this service every time I travel…
I use this service every time I travel to the United States. Easy to use and very competitive prices..
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear D,
We truly appreciate your loyalty and are glad to be your go-to choice for U.S. travel! It’s great to hear that you find our platform easy to use. Our 24/7 customer service is always here to support you. Thank you for your feedback!
Best Regards,
Josh
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Isacco,
Thank you for your support! We’re thrilled you enjoyed your experience. Your feedback motivates us to keep improving. Remember, our 24/7 customer service is always here whenever you need assistance. We look forward to serving you again soon!
Best Regards,
Josh
So easy and quick
Just arrived in France and as usual my Virgin media data wouldn't work on roaming so from the hotel wifi i ordered an esim from Aero E Sim it literally took 3 minutes to do and for around 10 euro I had 10 gig for 30 days. Brilliant effortless service. Thanks guys
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Paul,
Thank you for sharing your detailed purchasing and user experience with us. We take great pride in our affordable products and efficient delivery system. We look forward to serving you again soon. If you have any questions, please feel free to contact our 24/7 customer service at any time.
Bon Voyage!
Best Regards,
Josh
Easy peasy
Easy peasy, the only issue was the first esim had way better cell service.
28 de janeiro de 2026
Avaliação não solicitada
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Susan,
We appreciate your honest review. Although it's difficult to pinpoint the exact reason for the lag, our service is extensively tested in real-world conditions prior to release. Since performance can sometimes be affected by environmental factors or building structures, we hope this brief inconvenience didn't affect the overall enjoyment of your trip.
Hope to see you soon my friend:)
Best Regards,
Josh
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Gervin,
We sincerely appreciate your feedback! Hearing from customers like you allows us to refine our products and services. Thank you for choosing us, and we hope to exceed your expectations next time!
Best Regards,
Josh
The ESIM does not work in Palau
The ESIM does not work in Palau. Trust me you need to go through the local provider and they do not offer eSIM access just a hotspot at best
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Aero-E e-sim ft. SIM2ROAM
Hello, thank you for your feedback. We're very sorry to hear that the eSIM did not work for you. We're not sure what might have caused the issue, but our 24/7 support team is always available and more than happy to assist you.
Please reach out to us directly, and we will do our best to help troubleshoot the problem or provide an appropriate solution.
e-mail: serivce@aerobile.net
Thank you for giving us the opportunity to assist you.
The Best
I have used these folks a dozen times for esims for the USA And EUROPE. Zero Issues. Did have trouble installing 1 esim but it was more my fault. Their service is awesome. Highly recommend !!!!!!
30 de novembro de 2025
Avaliação não solicitada
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Stephen,
We’re really happy to see you again.
It’s great that we were able to resolve your issue in time!
We’ll definitely continue improving our products and services.
Wishing you a smooth and wonderful trip! :)
Best Regards,
Josh
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Chris,
Thanks so much for your authentic feedback.
We are honored that your trip went smoothly and enjoyably with us by your side.
Please feel free to contact us anytime if you need further assistance:)
Best Regards,
Josh
Works as advertised!
I've used Aero's SIM cards off Amazon in the past and they worked just fine. The instructions could use a bit of polish in the fonts/formatting department - but I can say I've zero issues. Used an esim this time around for a trip and that process was even easier.
It can take a bit of fiddling / swapping networks in the iPhone settings to make it connect but I think that's a carrier / apple thing personally. Once it was activated it just worked the entire trip and was much more affordable than my carriers data roaming charges would've been.
16 de outubro de 2025
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Sean,
Thank you for your detailed feedback and constructive suggestions. And thank you for trying different settings on your phone.
Indeed, in most cases, usage issues can be resolved easily with just a few small adjustments to the device settings.
I hope every trip you take with us goes smoothly and brings you joy. Thank you again!
Best Regards,
Josh
Esim not working and aero service not…
Esim not working and aero service not talk for me !! I want a full refund please
3 de novembro de 2025
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Jonathan,
Thanks for your feedback and sorry about the situation.
This is an untrue and irrational review.
You emailed us 13 hours ago, and we replied within 20 minutes.
You requested a refund, which we refunded you within 30 minutes and notified you via email. Please check with your bank to confirm receipt of the refund. If you haven't received it, please contact us again.
Additional explanation: Your product has been successfully activated. Usually, the inability to use it is due to some settings adjustments. We believe you are in a hurry and have already purchased other products locally. If you don't want to try setting it up, that's fine; we also promptly refund you. We have no comment to you leaving a one-star rating due to dissatisfaction, but your review content is inaccurate.
We did reply to you and you did response to us.
Best Regards,
Josh
Use this eSim in Koror
Use this in Koror. Connected but there was no internet. Contacted the company via chat using hotel Wifi and provided guidance to correctly set up. The setting was not automatic. It would have been better if instruction were available before or after purchase of eSim. Signal was on and off but generally work when google map was needed.
26 de outubro de 2025
Resposta de Aero-E e-sim ft. SIM2ROAM
Dear Bluerain
Thanks for your feedback and it's great to hear that our customer service has solved your problem.
We apologize about the rare case of device setting issue. Most of the device setup it automatically so we didn't attach the setting to avoid customer get confused.
Thanks for your patience and understanding.
Best Regards,
Josh
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