Première fois avec une demi que c’est si compliqué comme cela. Rien ne marche et ils ne sont pas capable de comprendre pourquoi leur produit n’est pas bon alors il propose un remboursement donc concr... Ver mais
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Veja o que dizem as avaliações
**SCAM ALERT** 1. Esim does not work ... not activated on their end. 2. No customer support (no 24/7 line as advertised) as advertised. Emails go unanswered. 3. Dont fancy getting a refund as I'm... Ver mais
My first experience with an eSIM through eSIMX was an absolute game-changer!! I used eSIMX in Thailand crossing the border from Laos. The setup was very easy and within minutes I had reliable 5G unlim... Ver mais
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Just landed in Thailand and thanks to eSIMX, I was instantly connected! 🌏 No more swapping SIM cards for me. Super easy setup and the coverage? Spot on across Bangkok, Chiang Mai, and Phuket. A trave... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
eSIM X is a digital channel for telecom services, enabling consumers to find and buy the best mobile offers through their favorite e-commerce platforms.
Informações de contato
30 N Gould St Ste 7905 Sheridan, 82801, WY, Estados Unidos
- support@esimx.com
- esimx.com
3,0
Bom
35 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor service in Tunisia
Not great. Very poor service in Tunisia, so it was a waste of money. I would not use this again nor would I recommend it.
I had to restart my phone numerous times to try and get a webpage to load.
Also, I noticed that the advertisements were in Polish on the websites that did load, so I am not sure if the Internet connection was rerouted through Poland.
Not great.
12 de agosto de 2024
Avaliação não solicitada
Resposta da eSIMX
We apologize for the inconvenience and negative experience during your trip, and we appreciate your feedback.
We hope to improve the issues you encountered while using our service and further investigate what happened to enhance our service.
We want to let you know that we can provide a solution for you. Please provide us with the necessary information, and we will assist with a refund and gather more detailed information to improve our service and quality.
We assure you that your satisfaction is our top priority, and we will strive to resolve your issue as soon as possible.
Thank you for your understanding.
Waste of money
This does not work, I've purchased 10GM data plan for Tunisia, activated but couldn't almost open a simple webpage, this sucks.
5 de agosto de 2024
Avaliação não solicitada
Resposta da eSIMX
We apologize for the inconvenience and negative experience during your trip, and we appreciate your feedback.
We hope to improve the issues you encountered while using our service and further investigate what happened to enhance our service.
We want to let you know that we can provide a solution for you. Please provide us with the necessary information, and we will assist with a refund and gather more detailed information to improve our service and quality.
We assure you that your satisfaction is our top priority, and we will strive to resolve your issue as soon as possible.
Thank you for your understanding.
Money lost
This service is a joke and a lost of money lost. It is not working in Tunisia. 90% of the time is disconnect and useless. You can get 10GB from Orange, from the airport with 8 Euro, or 27GB for 12 Euro. Cheaper and working perfect. I contacted customer service for help or refund but they don't bother to help you. I received no replay. Don't get fooled by the owner that provide a review for every comment on this site. They really don't care about you, they care only in taking your money for nothing.
July 27, 2024 update: no reaction from customer service, no refund, they don't care!
13 de julho de 2024
Avaliação não solicitada
Resposta da eSIMX
We apologize for the inconvenience and negative experience during your trip, and we appreciate your feedback.
We hope to improve the issues you encountered while using our service and further investigate what happened to enhance our service.
We want to let you know that we can provide a solution for you. we believe that our support team will assist with a refund and gather more detailed information to improve our service and quality.
We assure you that your satisfaction is our top priority, and we will strive to resolve your issue as soon as possible.
Thank you for your understanding.
No 5G, but fast delivery
Esim details are sent quickly, but 5G is excluded (in Czechia) making it a little tricky to use in areas that have 5G but not 4G. The sales page does not clearly state that 5G is excluded.
26 de maio de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
OK service, when it worked
I travelled to Bali (Indonesia) for 7 days.
I'll start with the positives:
- Easy to activate and register, with responsive customer support
- Service worked great, for about 3 minutes at a time
Negatives:
- As mentioned above, the service was extremely unreliable. The 4G service would drop out intermittently to "No Service" every 2-3 minutes. Extremely frustrating when trying to travel.
- Customer Support eventually helped me diagnose this issue, stating that I needed to select a certain network carrier. Nowhere in the starting documentation was this stated.
Summary: I learned the lesson you get what you pay for. The service works, but be wary of provider issues.
24 de abril de 2024
Avaliação não solicitada
Resposta da eSIMX
We apologize for the inconvenience and negative experience during your trip, and we appreciate your feedback.
We hope to improve the issues you encountered while using our service and further investigate what happened to enhance our service.
We want to let you know that we can provide a solution for you. Please provide us with the necessary information, and we will assist with a refund and gather more detailed information to improve our service and quality.
We assure you that your satisfaction is our top priority, and we will strive to resolve your issue as soon as possible.
Thank you for your understanding.
eSIMX: The Game-Changer for Travelers Everywhere!
My first experience with an eSIM through eSIMX was an absolute game-changer!! I used eSIMX in Thailand crossing the border from Laos. The setup was very easy and within minutes I had reliable 5G unlimited data. And the signal was amazing everywhere!! The speed of the data connection was impressive, I didn’t experience any issues while traveling. As someone who relies heavily on my phone for work, the convenience was unmatched. Using eSIMX made my life as a traveler so much easier. Do yourself a favor and go eSIMX!! Highly recommend eSIMx for hassle-free connectivity on the move!
29 de março de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
Travel with an ease
Using eSIMX made my trip significantly smoother. Their reliability and prompt service were greatly appreciated. Grateful for the convenience, thank you eSIMX.
13 de fevereiro de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
Easy setup and worked reliably.
Easy setup and worked reliably.
2 de abril de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
Si me funcionó y 100% lo recomiendo
El servicio para obtener la eSim fue bastante fácil, la instalación incluso más, fue muy clara la explicación que llega al correo y además los datos en los destinos donde estuve funcionaron a la perfección y una buena velocidad incluso estando en lugares remotos
11 de março de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
A MUST E-SIM FOR TRAVELS
eSIMX e-SIMs are so reliable and the connection is great. I had a smooth journey of using it during my Indonesia and Malaysia trips. I highly recommend using this for traveling as it eases the difficulty of changing physical SIM cards during trips. eSIMX definitely provides a must-need during travels which is a fast data connection.
18 de fevereiro de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
Amazing experience with ESIMX!!!
My recent trip to Europe was a breeze thanks to eSIMX! For the first time, I used an eSIM, and I have to say, I'm hooked. Choosing a plan through eSIMX was super easy, and it offered great coverage throughout my entire trip. No more scrambling for new SIM cards in each country, and no worrying about roaming charges. Everything just worked flawlessly!
1 de março de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
eSIMx Switzerland and land crossing
I used their eSIM for Switzerland and I travelled by train from Austria. I was concerned since I cross the border by land and there are so many mountains around that the connectivity would be an issue, but it wasn’t! I travel to Basel with borders France and Germany, and also due to the city location I thought it would be a problem to connect, but it wasn’t at all! Also installing and buying the eSIM was super fast. I literally bought it and received it via email in 2 minutes. I am using an iPhone 14 just. I couldn’t recommend eSIMx more!
2 de fevereiro de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
Travel in Singapore
Just landed in Singapore and activated my eSIM with the 10GB/30 days plan for $18 USD, and I'm already impressed. The activation was a breeze right after touchdown, with instant connectivity that let me navigate through Changi Airport's complex with ease. Coverage has been stellar across the city, from the bustling streets of Orchard Road to the serene paths in Gardens by the Bay, ensuring I stay connected wherever I go. The data speeds are fantastic, allowing for seamless streaming and social media updates to share my journey. For any traveler looking to explore Singapore without worrying about connectivity issues, this eSIM package offers great value and reliability.
26 de fevereiro de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
Excellent eSim Solution
I recently purchased an eSIM card from eSIMX, and I'm thoroughly impressed with both the product and the service provided. The setup process was seamless, and I was up and running in minutes. The coverage and network reliability have exceeded my expectations, ensuring I stay connected wherever I go.
The customer service team at eSIMX was exceptional. They were prompt in addressing my inquiries and provided clear and helpful guidance throughout the process. Their professionalism and dedication to customer satisfaction are truly commendable.
I highly recommend eSIMX to anyone looking for a reliable eSIM solution. With their top-notch product quality and outstanding customer service, they have undoubtedly earned my trust and loyalty.
Thank you, eSIMX, for providing such an excellent service！
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
Unlimited Data!!!
Just landed in Thailand and thanks to eSIMX, I was instantly connected! 🌏 No more swapping SIM cards for me. Super easy setup and the coverage? Spot on across Bangkok, Chiang Mai, and Phuket. A traveler's dream come true! #StayConnected #ThailandAdventures
2 de fevereiro de 2024
Avaliação não solicitada
Resposta da eSIMX
Thank you for sharing your experience with eSIMx!
We are very pleased to hear that our eSIM worked well in the areas where you traveled.
eSIMx will continue to strive to provide high-quality service and reliable eSIM solutions.
Our customer service is available online from Monday to Sunday, so feel free to contact us if you have any questions.
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