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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Product arrived poorly packed and damaged. Initially responded quickly that they would replace but have not gotten back to us in a month and no replacement has been sent. DO NOT BUY.

Avaliado com 3 de um total de 5 estrelas

I really love the look and design of the Gordon Towel rails. However, after purchasing 2 for our new build we are a bit disappointed. We only hang two towels and you have to leave them on all night... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

While it’s advertised as being able to dry 4 towels, and they do dry…eventually, (have to have it on all night) it looks absolutely ridiculous. We have normal weight and size bath towels, and its just... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Eskimo Heat were great to deal with. They were very professional and helpful over the phone during my initial enquiry about the Gordon towel heater. They advised of the delay in shipping soon afte... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios para Banheiros

Escrito pela empresa

Eskimo engineers and manufactures the worlds best electric and hydronic designer radiators and heated towel warmers. All our stunning products are custom built and manufactured in the United Kingdom. Giving you the very best in quality, design and efficiency. Our designer Gordon towel warmer range embraces the way that most of us already hang or dry our towels. Plus its space-saving design is perfect for all bathrooms and shower rooms. Gordon vertical heated towel rail offers exceptionally low power consumption, so you can leave it on all year round. Lab testing shows Eskimo’s innovative design dries towels in a third of the time compared to traditional horizontal heated towel rails. Available in a variety of colour options and feature finishes, come and see Gordon flash drying towel warmer in action. CHALLENGE THE CONVENTIONAL. The Gordon heated towel rail’s vertical fins allow four large towels to be dried, three times quicker than a standard rail. Plus, it’s power-efficient, 100% recyclable and aesthetically-pleasing. Built for all bathrooms! Designed, engineered and made in the UK by Eskimo - Love making heat!


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

59 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Avoid

Product arrived poorly packed and damaged. Initially responded quickly that they would replace but have not gotten back to us in a month and no replacement has been sent. DO NOT BUY.

19 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My experience with their Eskimo Gordon…

My experience with their Eskimo Gordon towel dryer was great until it failed after only five months of use. Definitely not a robust design.

I attempted to reach the company and they were not responsive. I don’t want a new one because I’ll have to reopen the wall to wire it in and if that second unit fails then I’d have to open it again.

So think twice before buying one.

If the company will reach out to me to settle this issue and offer me a refund I’ll amend this post.

But really, I can’t recommend this product.

Reply

20 de novembro de 2025
Avaliação não solicitada
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Hello Thomas,

I’m very sorry to hear about your experience, and we’re more than happy to help wherever we can.

Just to clarify, we are the Australian distributor for this range of heated towel rails, and the Australian models differ from the US versions. Your purchase would have been made through a separate US or UK-based supplier.

That said, we’re absolutely willing to assist you in getting this resolved. If you could please email us at hello@eskimoheat.com.au with your order details, we can help guide with the correct supplier and support you through the process.

We’re here to help.

Kind regards,
Tony

Avaliado com 5 de um total de 5 estrelas

I love our Double Gordon!

I love our Double Gordon, both the function and the form! We recently did a bathroom renovation and the towel rail was one of the first things I got. It dries the bath towels over a couple of hours, and it's never too hot to touch. We also use it as our 'towel hooks'.

The customer service from the team has been above and beyond expectations. Truly amazing. We had some issues with the initial towel rail and reached out to Eskimo Heat. Tony was very quick to reply and helped us out. He even went so far as to create an instructional video for us. Thank you Tony for your excellent service!

12 de agosto de 2024
Avaliação não solicitada
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thanks so much for your kind words and review. It's been great working with you through the buying process, and we wish you many years of warm and toasty towels ahead!

Avaliado com 3 de um total de 5 estrelas

Long drying time

I really love the look and design of the Gordon Towel rails. However, after purchasing 2 for our new build we are a bit disappointed. We only hang two towels and you have to leave them on all night if you want your towel to dry. Even then due to the way the towel bunches from how it hangs, there will still be damp patches on your towel.

Not to mention they are very expensive considering they are not very efficient at drying towels which is a shame.

17 de maio de 2024
Avaliação não solicitada
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thank you for taking the time to share your experience. Drying time will certainly vary depending on the towel size, thickness, and how wet it is. Keeping as much of the towel in contact with the heated surface area will help. However, the time span you mention makes us think there may possibly be an issue. Please feel free to contact us hello@eskimoheat.com.au or 03 701 81540 we'd be happy to help work through any potential issues and troubleshooting ideas.

Avaliado com 5 de um total de 5 estrelas

Eskimo Heat Really Deliver Customer Service

It's in the tough moments that customer experiences can either be terrible or terrific. I can't tell you how much our moment with Eskimo Heat has been nothing short of spectacular. We love the two towel warmers we purchased from them. Stylish and functional. One, after 18 months, unfortunately stopped working. Eskimo Heat immediately said they would replace it...all they asked was for clarification of the way it was connected, with clear instructions as to how to check. The minute it was clear ours was unfortunately faulty, the new one was being shipped to us; and has been received 7 days later. Thank you Tony and the Eskimo Heat Team. We feel extremely well looked after.

12 de março de 2024
Avaliação não solicitada
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thank you, we're very grateful for your kind words. Eskimo Heat take pride in being here for customer support before, during and after purchasing any of our products. On the rare occasion that something does go wrong we will always be available to provide the best advice and fastest assistance we can. We are thrilled to hear you love your towels warmers and wish all the best for many years of enjoyment they will give you and your family.

Avaliado com 4 de um total de 5 estrelas

Good but

Quick response.
Well packed produce.
Produce operating as advertise.
Produce not as robust as expected.

15 de novembro de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thank you for taking the time to write a review of your experience. Please contact our customer support anytime at hello@eskimoheat.com.au if we can provide you with further assistance.

Avaliado com 5 de um total de 5 estrelas

Exceptional service

Eskimo Heat were extremely efficient in delivering the towel rails. I ordered 2 extra towel rails in error and I was assisted by Tony. He was very helpful and understanding. I'm very pleased with the service and I highly recommend these guys.

10 de novembro de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Glad we could assist, and thank you for your kind words and great review.

Avaliado com 5 de um total de 5 estrelas

LOVE the heated towel fins

LOVE the heated towel fins. This is my second purchase from Eskimo Heat (for my second bathroom) and cannot fault the product at all. Works amazingly well and looks so good in the bathroom. Also, Tony is so easy to work with and communicate with. Very impressed.

25 de outubro de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thanks so much for the great review. Fantastic to hear you LOVE the warm and dry towels from your Gordon.

Avaliado com 4 de um total de 5 estrelas

Great towel warmer!

Fantastic towel warmer! Very impressed with how well it works and I find it looks quite nice. Dried towels really well and keeps them toasty warm.

23 de outubro de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thank you so much for taking the time to write a positive review of your experience with your Gordon towel warmer. Great to know you're loving the toasty and warm towels it provides.

Avaliado com 4 de um total de 5 estrelas

Overall

Overall, a very positive experience in purchasing the Gordon heater for one of my projects.

A couple of observations are that the bumper cushions on the bracket for hanging the heater come off easily during installation.
The hole in the bracket for concealing the wire is in the wrong place. It needs to be offset to allow the wire to be unobstructed by the back of the appliance.

27 de setembro de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thank you so much for your review and feedback of your experience.

Avaliado com 5 de um total de 5 estrelas

I am grateful for the prompt respond…

I am grateful for the prompt respond when I called for info.
The delivery was fast and well packaged.

I will eventually add more part to improve the switcher. Which it is mean more choices for the customer to switch on/off the heater.

Overall all good! I m satisfied!

26 de setembro de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thank you for taking the time to review your positive experience. All the best for many years of enjoyment with your Gordon towel warmer.

Avaliado com 5 de um total de 5 estrelas

Love our warm fluffy towels

Love our fluffy, warm towels. One of the best purchases we made for our new house. Highly recommend.

27 de setembro de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Great to hear you are loving fluffy warm towels with your Gordon!

Avaliado com 4 de um total de 5 estrelas

Website was easy to navigate

Website was easy to navigate - specs of heating rails where straight forward - we just renovated 3 bathrooms and purchased 3 Gordons - they look lovey, neat and very are practical

11 de setembro de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Great to hear you found the ordering process easy, and you're now enjoying all Gordons benefits of lovely warm and dry towels.

Avaliado com 5 de um total de 5 estrelas

The towel rail is a great device

The towel rail is a great device, we have it set in our master bathroom on a timer and the towels are always dry before our showers in the morning

25 de agosto de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thanks so much for the great review of your Gordon towel rail

Avaliado com 5 de um total de 5 estrelas

Good service and fast delivery

Online experience was user friendly. Delivery was prompt. I can’t wait to use it once bathroom renovation is complete.

30 de agosto de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thank you. Wishing you many years of lovely warm and dry towels with your Gordon towel warmer.

Avaliado com 5 de um total de 5 estrelas

Great product and customer service

Great customer service and ordering process.
We love the Eskimo Heat towel rail. Looks great in our clients bathroom, and most importantly they love it too.

28 de julho de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thanks very much for your review of the Gordon towel warmer. So great to hear that the clients are loving their Gordon too!

Avaliado com 5 de um total de 5 estrelas

Two thumbs up for Eskimo Heat

Eskimo Heat were great to deal with. They were very professional and helpful over the phone during my initial enquiry about the Gordon towel heater.
They advised of the delay in shipping soon after the point of sale and gave the option to change my mind. We definitely still wanted the product and were prepared to wait.
The Gordon heater arrived earlier than expected. It’s a beautiful addition to our new bathroom and has been getting a lot of interest from visitors as well as the tradies who worked on our renovations.
Thanks Eskimo Heat for a great experience and a unique product.

12 de julho de 2023
logotipo da Eskimo Heat

Resposta de Eskimo Heat

Thank you for taking the time to review your experience. It's brilliant to know you are loving your Double Gordon towel warmer and that its a great addition to your new bathroom.

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