Eskuta Avaliações 

231
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Shortly after my Eskuta was delivered last year and after only one 20 mile perfect ride, my scooter was hotwired in attempt to steal it! Arrangements were made for repairs to be made at my home b... Ver mais

Avaliado com 5 de um total de 5 estrelas

As someone who’s never ridden an electric bike before, the Eskuta SX-250 made it super easy to get into! It’s incredibly stable, with controls that feel very natural, Plus, it has enough power for dai... Ver mais

Avaliado com 1 de um total de 5 estrelas

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible service, not trust worthy and reliable. I decided to cancel my order before items were dispatched, and it took nearly two months to get refund and that was after chasing number of times for r... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Distribuidor de Bicicletas
  3. Locadora de scooters

Escrito pela empresa

⚡️ The Future Of Urban Motion... www.eskuta.com


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

231 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(231)

13 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Bad experience....After sale

On receiving my eskuta,delivery driver Karl was really helpful, kind and polite, he went through everything on arrival.
I would have to give this company 1 star upowouldn meeting Michael in sales when I purchased. After sale I have contacted trough email, WhatsApp and phone he ignored me and no answer my questions, unhappy about that.

16 de outubro de 2023
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi John, I’m sorry to hear that you have had this experience. I’m unsure as to why you were not answered when telephoning our company as the phones are manned 9-5. Please telephone again within our opening times and someone will help you. If have any issues, please email me directly - Ian.oconnor@eskuta.com
Many thanks Ian

Avaliado com 3 de um total de 5 estrelas

late delivery 3 months

Company needs to be honest about delivery times, took 3 months in the end, even they they quoted 4-6 weeks.

17 de outubro de 2023
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Rob, thank you for your comments, which are well justified. My apologies your delivery was late. I hope you are enjoying your Eskuta.

Avaliado com 5 de um total de 5 estrelas

On receiving my eskuta,delivery driver…

On receiving my eskuta,delivery driver Karl was really helpful , he went through everything on arrival.
I would have to give this company 5 stars upowouldn meeting Michael in sales , customer service Matt, and katie , they all dealt with anything i required ,and real assured me, on trying out my new bike I was amazed quick the bike was, at first but the rains came so put pay to me enjoyment today.
I would also like to thank you Claire.

17 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Eskuta sx-250 series iii is a…

The Eskuta sx-250 series iii is a brilliant e-bike. There’s no other product like this in the United Kingdom. I did some research on e-bikes and kits. I came across the Eskuta. I did some research on this and found that it’s so brilliant design that I had to have one. The styling is amazing it’s got all the features that I wanted and more.
I’m Ron and used to work at Rolls Royce as a Instrument Mechanic. There every had to be perfect. Your product is perfect.
I would like to thank all the staff at Eskuta. I had the Eskuta on Friday and now it’s Tuesday. I have done 17 miles so far. All the best from Ron Jones.
Response from the owner 4 days ago
Thank you so much for taking the time to share your incredible feedback about the Eskuta SX-250 Series III e-bike! We're thrilled to hear that you consider our product to be brilliant and one-of-a-kind in the United Kingdom.

It's truly heartwarming to receive praise from someone with such high standards, having worked at a prestigious place like Rolls Royce where perfection is the norm. Your endorsement means a lot to us, and we're honored to have met your expectations.

We're also delighted that you appreciate the Eskuta's design, styling, and features. We've put a lot of effort into creating a product that not only performs exceptionally but also looks stunning.

We appreciate your kind words and your trust in our brand. It's fantastic to hear that you've already enjoyed 17 miles of riding in just a few days. We hope your Eskuta continues to provide you with many more miles of joy and convenience.

Once again, thank you for choosing Eskuta and for sharing your positive experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We wish you safe and enjoyable rides ahead!

6 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm incredibly impressed by the high…

I'm incredibly impressed by the high quality of engineering put into this product.

Having retailed an electric sit on scooter myself in the 90's I'm pleased with how good the eskuta series 3 performs in all weather.

Having chosen the high to own option, I'm delighted with the high level of customer service I've received from the team at eskuta. They are prompt at responding to any issues and have always resolved things quickly and without fuss.

I highly recommend this company and the product and several friends have invested in their own eskuta's for delivery work and commuting.

8 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The service from Eskuta is excellent…

The service from Eskuta is excellent and the bike is great, I suffer from arthritis but this bike does not give me any pain the assist makes it feel like I am pedalling air.
As a nurse I rely on my bike and it’s not let me down.

8 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have recently purchased a second hand…

I have recently purchased a second hand Eskuta Sx-250, and so far it has been one of my best purchases, even though the bike wasn't in the most pristine condition, I managed to get on the phone to the customer service who helped me get booked in for a repair and my bike is now up and running like brand new.

1 de setembro de 2023
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Thanks so much Steve, great to hear your review! Much appreciated.

Avaliado com 1 de um total de 5 estrelas

If I can give 0 I would

If I can give 0 I would. it's going to be around 3 months and I am not sure if I will receive the bike at all.
they keep calling me and expending the date of delivery. They are full of bs. First excuse was there was to much order that's why there is going to be delay and I was okay. After waiting for 2 months apparently during the delivery my van got into an accident and the delivery was extended for a month and now when it was supposed to be delivered around 11th of September they switch again and says is going to another few weeks from September. I tried to cancel several time but they don't let or don't give me the full refund saying it's deposit. But what about you guys delivering the fricking bike was supposed to be derived around 3-4 week? it's going be 3 months or something and still no news. They are a scam if you can don't buy from them worst company ever.

27 de junho de 2023
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hello, I’m sorry to hear your experience. I’d like to understand if you did eventually receive your bike and if this was to your satisfaction. Many thanks.

Avaliado com 5 de um total de 5 estrelas

As a dialysis patient I needed…

As a dialysis patient I needed something just to get myself too and from my sessions. I first looked for an eScooter, but decided against it. I then came across Eskuta and their Hire to Own plan.. I decided to to give them a try, as I can't walk very far and even riding a bike with no power assist hurts my legs. This bike has been a god send, I've loved every minute of it and it's taken me places I thought I wouldn't be able to ride. I have even done the quoted 40/50miles, and that's even going up hills (though I don't weigh much) The bike itself is stylish and people always stop and chat to me about it.. Not sure where I would be without it, I hope to continue the who contract. This bike is awesome.

30 de maio de 2023
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Thanks so much Steve and its wonderful hearing stories like this on how our product can assist people such as your good self. I hope you’re still enjoying your Eskuta.

Avaliado com 1 de um total de 5 estrelas

Poor charging, battery last only for 10miles and bad customer service

This bike no way near performs to its specification. It says the battery lasts up to 40miles but it only last for 10-12 miles max after charging it for 7 hours. I only bought it about 1 month ago. I sent an email to support team, it’s been 2 weeks no response. It’s a scam( be aware it’s not compatible for food delivery)

5 de julho de 2023
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Faisal, I’m sorry to read your review. The Eskuta SX-250 on average exceeds the 40 miles range we quote. Clearly this is dependant upon rider weight, terrain, gradient, weather conditions and how the bike is ridden, as all eBikes.
Please let me know if your issue was resolved.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Unfortunately the top box I ordered came damaged. Matt at Eskuta went above and beyond to get the issue sorted for me.

31 de maio de 2023
logotipo da Eskuta

Resposta da Eskuta

Hi Mr Doherty, thank you so much for your positive review.

Avaliado com 1 de um total de 5 estrelas

First I want to say that the after…

First I want to say that the after sales service from the guys in the field, my chap is called Brett, is second to none. No complaints there.
I have no complaints about the bike in its looks, comfort and features, all good.
But "Huston we have a problem" and it is a big one.
After 11 months of usage I have never gained more than 20 miles for a 100% charge..... EVER.
I live in a relatively flat area of London.
I am a little bigger than some but as big as many of the customers Eskuta proudly display on their Instagram taking delivery of their bikes.
Brett my service man got the charger changed and two weeks later a new battery with an updated thingy inside, but again no more than 20 mile, maybe less now, so like many Electric vehicles Eskuta suffer with a sales team that exaggerate miles to get our money.
I'm not angry just really disappointed as I wanted this bike to work as I love the concept, but unfortunate my brief brush with electric vehicles is over and a Vespa has been ordered. I suggest you do similar.

9 de junho de 2023
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Dave,

I’m sorry to read your review. The Eskuta SX-250 on average exceeds the 40 miles range we quote. Clearly this is dependant upon rider weight, terrain, gradient, weather conditions and how the bike is ridden, as all eBikes. Can you let me know if the Eskuta team asked you to test the range with the Strava App Please let me know if your issue was resolved.

Avaliado com 5 de um total de 5 estrelas

I am a regular customer with this company

Best service best bike ever good staff and they are always there to help you
the staff is amazing absolutely amazing 👏

4 de junho de 2023
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Mushy, fab review, wonderful to hear. Thanks so much for your positive review.

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