Eskuta Avaliações 

231
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Shortly after my Eskuta was delivered last year and after only one 20 mile perfect ride, my scooter was hotwired in attempt to steal it! Arrangements were made for repairs to be made at my home b... Ver mais

Avaliado com 5 de um total de 5 estrelas

As someone who’s never ridden an electric bike before, the Eskuta SX-250 made it super easy to get into! It’s incredibly stable, with controls that feel very natural, Plus, it has enough power for dai... Ver mais

Avaliado com 1 de um total de 5 estrelas

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible service, not trust worthy and reliable. I decided to cancel my order before items were dispatched, and it took nearly two months to get refund and that was after chasing number of times for r... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Distribuidor de Bicicletas
  3. Locadora de scooters

Escrito pela empresa

⚡️ The Future Of Urban Motion... www.eskuta.com


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

231 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(231)

13 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from this company…

The customer service from this company is second to none. Their on-line presence is very good and if you ask for a call, you get a call immediately. I had a query about my delivery and Sara who called me back on request immediately was very helpful and answered my query satisfactoily. Customer services goes a long way for customer satisfaction, and if you deal with this company, you will not be disappointed.

6 de janeiro de 2022
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Tos,
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with the service you received from our Sara.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

This is the best electric bike I ever…

This is the best electric bike I ever tried this elictric bike very comfortable and very reliable if you don't trying this bike you will never know what is this realy best i a y things 😀 👍 👌

4 de janeiro de 2022
logotipo da Eskuta

Resposta da Eskuta

Hi Mr Noory,
Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

4 x bike's delivered thankyou.

Bike's arrived yesterday, i had a slight issue but i called them and they got it sorted asap so Thank you. Been very helpful and bikes look great 🙌

21 de dezembro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Michael,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Avaliado com 1 de um total de 5 estrelas

Worst experience ever

Worst experience ever. These bikes are just joke, they charge too much money for these outdated products. Keep away at all costs

18 de dezembro de 2021
logotipo da Eskuta

Resposta da Eskuta

Hi Zee,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times. Our customer service manager has attempted to call you to get this rectified however she was unable to get through to you.

We will try again so we can get this issue fully resolved.

Avaliado com 4 de um total de 5 estrelas

Very good customer service very…

Very good customer service very friendly people definitely recommend

13 de dezembro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Mr Hunter,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

We have not received the item yet.

We understand that initial E-mail, prompting our response for rating, could have been a scam. We wait for our delivery.

13 de dezembro de 2021
logotipo da Eskuta

Resposta da Eskuta

Hi Mr Naderi,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times. Our customer service manager has attempted to call you to get this rectified however she was unable to get through to you.

We will try again so we can get this issue fully resolved.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service when…

Excellent customer service when ordering! Thanks very much to Matt who was knowledgable and friendly over the phone, a 'natural' people person. I felt valued as a customer and that I'd been treated like a 3D human rather than an anonymous person with a credit card. A pleasure to do business with this company so far. Can't wait to receive our Eskuta and get riding!

8 de dezembro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Rebecca,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us regarding the service you received from Matt.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

very quick delivery

very quick delivery, and very good condition

7 de dezembro de 2021
logotipo da Eskuta

Resposta da Eskuta

Hi Stephen,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

It is a good Company And helpful pupils…

It is a good Company And helpful pupils thank you Scooter for helping peoples

6 de dezembro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Manoor,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish

Great service from start to finish . No issues at all and a great bike

15 de novembro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Vas,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

Purchase of an SX250D Eskuta

My son is a just eat delivery driver and wanted to get an ebike. He followed the link for Eskuta through his just eat app and it was shown at a reduced price. When we phoned and spoke to Sara, she explained that this was actually a reduced price for a business purchase, not a personal one but because of the confusion, she would take £100 off the normal price! We also wanted to purchase the Eskuta using the splitit option that was available (monthly payments). We had a few teething problems at first setting this up but it was rectified very quickly by Sara and then it went through straight away. We received the Eskuta yesterday, so it only took just over three weeks for it to arrive. We had to chase up the information for the tracker and the user manual as it didn't come with the bike, but again, Sara sorted this out for us within fifteen minutes! My son is very happy with the Eskuta as it will make a big difference with his deliveries. I would also like to thank Sara for all her help and very quick responses dealing with any issues we had. I would definitely recommend this company to people.

6 de novembro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

Visited the factory...very friendly and…

Visited the factory...very friendly and helpful...we ended up buying two!

3 de novembro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Chris,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your visit and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

New to me but wow, amazing

I have owned an eskuta for one and half days, it is absolutely amazing. Comfortable to sit on and easy to operate. I am really looking forward to going to the college where I teach as it is uphill and my knee was hurting cycling a conventional bike.
So far I've been a good couple of miles and the battery is still full. I have had wonderful comments from passers by remarking how beautiful it is and I must agree.
Excellent customer service too!

26 de outubro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Simone,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

Second-to-None Service

I contacted Eskuta while looking for an electric moped for my son. We wanted something safe, reliable and sustainable for him to commute to college and football training. The help and advice received from Sara and the Customer Service team has been fantastic - nothing is too much trouble and I feel like we have become part of the Eskuta family.
***An update *** - I contacted Eskuta today to chase up a delivery date as my son will be celebrating his 16th birthday on Thursday and I had hoped the bike would be here in time. The whole team - Sales, Logistics, Customer Services - have pulled out all the stops and his bike is being delivered on Wednesday, in time for the big day. HOW ABOUT THAT FOR SERVICE?!
If you are considering buying from this company, please do it - they will look after you and their products are brilliant. You won't regret it!

26 de outubro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

Warranty issue solved quicky and efficiently

This is the second experience I have had contacting Eskuta after buying my SR-1200. The first was to ask whether I could swap my front light bulb for an LED one. Totally unexpectedly, they confirmed I could and sent one to me completely free of charge. Then last week I contacted them about a problem with the bike cutting out while going up inclines. I filled out a form and an engineer rang me back within the 48 hours specified. He diagnosed a faulty switch and sent one out to me the next day. Great service.

20 de outubro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Duncan,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

SX250

SX250 - Purchased this bike for my 75Yr old mother to enable her to get out and about while she is still fit enough to do so. Had a few issues which have now been resolved with the help of Michael and Sara at Eskuta

18 de outubro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Kevin,

Thank you for your review. Here at Eskuta, we understand sometimes things don't go as planned but we've got you covered at all times.

Thanks for going 'electric' with Eskuta.

Avaliado com 4 de um total de 5 estrelas

The Eskuta is great but the battery go…

The Eskuta is great but the battery go so faster🥺

17 de outubro de 2021
logotipo da Eskuta

Resposta da Eskuta

Hi Sonia,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

Avaliado com 4 de um total de 5 estrelas
logotipo da Eskuta

Resposta da Eskuta

Hi Ijaz,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

Avaliado com 5 de um total de 5 estrelas

Great bike

I received my bike and looks great. Mike who delivered the bike was fantastic and talked me through it all. I ordered my bike with Sam and the was great customer service. I had all my questions answered and was kept up to date by email and phone calls on when the bike would be delivered. Only thing I would say is that it would be nice if you was told when ordering the bike that you could take out yearly maintenance on bike when you order bike . I was was not aware of this. But is a fantastic bike and great customer service

4 de outubro de 2021
Avaliação não solicitada
logotipo da Eskuta

Resposta da Eskuta

Hi Natalie,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase. We will take all of your feedback on board!

Thanks for going 'electric' with Eskuta.

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