Shortly after my Eskuta was delivered last year and after only one 20 mile perfect ride, my scooter was hotwired in attempt to steal it! Arrangements were made for repairs to be made at my home b... Ver mais
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Veja o que dizem as avaliações
As someone who’s never ridden an electric bike before, the Eskuta SX-250 made it super easy to get into! It’s incredibly stable, with controls that feel very natural, Plus, it has enough power for dai... Ver mais
I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Ver mais
Terrible service, not trust worthy and reliable. I decided to cancel my order before items were dispatched, and it took nearly two months to get refund and that was after chasing number of times for r... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
⚡️ The Future Of Urban Motion... www.eskuta.com
Informações de contato
unit 10 Bermuda innovation centre, CV10 7SD, Nuneaton, Reino Unido
- 02476350150
- contact@eskuta.com
- eskuta.com
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service from this company…
The customer service from this company is second to none. Their on-line presence is very good and if you ask for a call, you get a call immediately. I had a query about my delivery and Sara who called me back on request immediately was very helpful and answered my query satisfactoily. Customer services goes a long way for customer satisfaction, and if you deal with this company, you will not be disappointed.

Resposta da Eskuta
This is the best electric bike I ever…
This is the best electric bike I ever tried this elictric bike very comfortable and very reliable if you don't trying this bike you will never know what is this realy best i a y things 😀 👍 👌

Resposta da Eskuta
4 x bike's delivered thankyou.
Bike's arrived yesterday, i had a slight issue but i called them and they got it sorted asap so Thank you. Been very helpful and bikes look great 🙌

Resposta da Eskuta
Worst experience ever
Worst experience ever. These bikes are just joke, they charge too much money for these outdated products. Keep away at all costs

Resposta da Eskuta
Very good customer service very…
Very good customer service very friendly people definitely recommend

Resposta da Eskuta
We have not received the item yet.
We understand that initial E-mail, prompting our response for rating, could have been a scam. We wait for our delivery.

Resposta da Eskuta
Excellent customer service when…
Excellent customer service when ordering! Thanks very much to Matt who was knowledgable and friendly over the phone, a 'natural' people person. I felt valued as a customer and that I'd been treated like a 3D human rather than an anonymous person with a credit card. A pleasure to do business with this company so far. Can't wait to receive our Eskuta and get riding!

Resposta da Eskuta

Resposta da Eskuta
It is a good Company And helpful pupils…
It is a good Company And helpful pupils thank you Scooter for helping peoples

Resposta da Eskuta
Great service from start to finish
Great service from start to finish . No issues at all and a great bike

Resposta da Eskuta
Purchase of an SX250D Eskuta
My son is a just eat delivery driver and wanted to get an ebike. He followed the link for Eskuta through his just eat app and it was shown at a reduced price. When we phoned and spoke to Sara, she explained that this was actually a reduced price for a business purchase, not a personal one but because of the confusion, she would take £100 off the normal price! We also wanted to purchase the Eskuta using the splitit option that was available (monthly payments). We had a few teething problems at first setting this up but it was rectified very quickly by Sara and then it went through straight away. We received the Eskuta yesterday, so it only took just over three weeks for it to arrive. We had to chase up the information for the tracker and the user manual as it didn't come with the bike, but again, Sara sorted this out for us within fifteen minutes! My son is very happy with the Eskuta as it will make a big difference with his deliveries. I would also like to thank Sara for all her help and very quick responses dealing with any issues we had. I would definitely recommend this company to people.

Resposta da Eskuta
Visited the factory...very friendly and…
Visited the factory...very friendly and helpful...we ended up buying two!

Resposta da Eskuta
New to me but wow, amazing
I have owned an eskuta for one and half days, it is absolutely amazing. Comfortable to sit on and easy to operate. I am really looking forward to going to the college where I teach as it is uphill and my knee was hurting cycling a conventional bike.
So far I've been a good couple of miles and the battery is still full. I have had wonderful comments from passers by remarking how beautiful it is and I must agree.
Excellent customer service too!

Resposta da Eskuta
Second-to-None Service
I contacted Eskuta while looking for an electric moped for my son. We wanted something safe, reliable and sustainable for him to commute to college and football training. The help and advice received from Sara and the Customer Service team has been fantastic - nothing is too much trouble and I feel like we have become part of the Eskuta family.
***An update *** - I contacted Eskuta today to chase up a delivery date as my son will be celebrating his 16th birthday on Thursday and I had hoped the bike would be here in time. The whole team - Sales, Logistics, Customer Services - have pulled out all the stops and his bike is being delivered on Wednesday, in time for the big day. HOW ABOUT THAT FOR SERVICE?!
If you are considering buying from this company, please do it - they will look after you and their products are brilliant. You won't regret it!

Resposta da Eskuta
Warranty issue solved quicky and efficiently
This is the second experience I have had contacting Eskuta after buying my SR-1200. The first was to ask whether I could swap my front light bulb for an LED one. Totally unexpectedly, they confirmed I could and sent one to me completely free of charge. Then last week I contacted them about a problem with the bike cutting out while going up inclines. I filled out a form and an engineer rang me back within the 48 hours specified. He diagnosed a faulty switch and sent one out to me the next day. Great service.

Resposta da Eskuta
SX250
SX250 - Purchased this bike for my 75Yr old mother to enable her to get out and about while she is still fit enough to do so. Had a few issues which have now been resolved with the help of Michael and Sara at Eskuta

Resposta da Eskuta
The Eskuta is great but the battery go…
The Eskuta is great but the battery go so faster🥺

Resposta da Eskuta
Great bike
I received my bike and looks great. Mike who delivered the bike was fantastic and talked me through it all. I ordered my bike with Sam and the was great customer service. I had all my questions answered and was kept up to date by email and phone calls on when the bike would be delivered. Only thing I would say is that it would be nice if you was told when ordering the bike that you could take out yearly maintenance on bike when you order bike . I was was not aware of this. But is a fantastic bike and great customer service

Resposta da Eskuta
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