Encomenda Online
Encomenda efetuada através do Website para expedição para a Europa.
Demorou cerca de 5 dias até areceber qualquer tipo de informação em como a encomenda foi expedida. E demorou mais de 9 dias a encomenda a chegar até ao destino, saíndo fora do máximo estipulado pela loja ("For Europe, instead, shipping can take from 4 to 9 days"). Acrescento que para conseguir saber alguma coisa, pouca, da minha encomenda fui obrigado a instalar uma aplicação de uma outra loja online que tem seguimento de encomendas, o que mmais valia nem ter feito, pois a mesma não mostrou nada, a encomenda foi recebida em Portugal e na aplicação dizia que estava ainda em Italia. Não sei que serviço contrataram mas já em Portugal, recebo uma ligação telefónica da DPD a dizer que estavam à minha porta para entregar uma encomenda, sem eu ter recebido qualquer informação anterior do dia de entrega e muito menos que a encomenda já estava em Portugal.
Primeira e última experiência nesta loja, não recomendo.
Resposta de Essenza Pisterzi
Dear João
Thank you for sharing your experience.
We are truly sorry to read your review, especially as it appears to be mainly focused on aspects related to the courier.
We would like to clarify that the courier experienced a delay during transit, which consequently also caused a slowdown in the update and provision of detailed tracking information regarding the status of your parcel.
We also want to point out that we did not receive any prior contact from you regarding the difficulty in viewing or tracking your shipment. Had you reached out to us, we would have been more than happy to assist you step by step and provide all the necessary information to clarify the situation as quickly as possible.
For us, it is essential to carefully follow every order and support our customers throughout the entire process, which is why we are always available to step in promptly whenever an issue is reported.
Unfortunately, once a parcel is handed over to international couriers, certain aspects—such as tracking updates and delivery timing—depend on third parties and may not always be as immediate as our own standards. However, we always remain available to assist and support our customers whenever needed.
We are truly sorry that we were not able to fully meet your expectations on this occasion, but your feedback is very important to us and helps us continuously improve our service.
We remain at your disposal for any future needs and sincerely hope to be able to offer you a better experience in a future order.
- ESSENZA PISTERZI 🇮🇹✨