I had reason to contact this company a couple of times. The operatives on both occasions were polite, cheerful, and helpful. The tablet I ordered arrived quickly. Well packed, and pristine. It was a... Ver mais
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Veja o que dizem as avaliações
Usually, companies and their customer service are flat out awful. But esupply has changed my mind about online shopping. Literally, this isn't a generic, robotic review. I ordered an item, which cam... Ver mais
A empresa respondeu
esupply you deserve bigger recognition in the marketplace. I have never, in many years, received better service. I ordered a Samsung laptop at 4-20pm. The order was acknowledged, packe... Ver mais
Best price for CPU I was looking for in the UK. Would highly recommend this store for its immaculate customer service and customer focused approach. I was provided a tracking number and recieved my it... Ver mais
Detalhes da empresa
Escrito pela empresa
We're a UK based e-tailer with a tech-focus, specialising in supplying IT hardware and consumer electronics at epic prices! Our extensive knowledge of the IT industry and strong relationships with distributors enables us to slash prices for our customers, whilst holding our own stock ensures speedy delivery. Always at the core of our business philosophy is to provide a hassle-free customer experience. This is why we offer a one-stop shop for electronics and deliver on time, every time. Unlike other e-commerce sites, we welcome the opportunity to engage with our customers and are happy to help with questions about any of the products shown on our sites, without chatbots or pre-written responses.
Informações de contato
84-85 John Wilson Business Park, CT53QT, Whitstable, Reino Unido
- 0333 0110551
- customerservice@esupply.co.uk
- esupply.co.uk
LG SP11RA Soundbar £859.99
Ordered an LG SP11RA soundbar from esupply.co.uk
Overall good. Delivery was next day, so cannot fault that at all. Product looks brilliant and was £100 cheaper than nearest rival.
Many Thanks
Matt
15 de julho de 2022
Avaliação não solicitada
Resposta da esupply
Hello Matt,
Cheers for taking the time to drop us a review! We're very glad that you like the product and service we've provided, be sure to get in contact with us via email, phone or our online chat should you need anything else.
All the best,
George (esupply customer service)
Excellent service
Excellent service. Spoke with them on the Monday about an LG SP8YA . Sound bar. Paid for it and delivered next day. Brilliant! Definitely recommend and will use again
5 de julho de 2022
Avaliação não solicitada
Resposta da esupply
Hi Garry,
Thank you very much for the review - it is greatly appreciated!
I am so glad we hit the nail on the head on all fronts with your order; price, customer service, delivery. All of these are in esupply's DNA.
We hope you see you again soon.
Kind regards,
Owen (esupply customer service)
Fast & Helpful
I recently ordered a new tablet, I was a bit uneasy at first as I had never heard of this company. The price was very good and quick delivery for free.
Customer support was also helpful as they applied a discount code for me which I forgot to apply at checkout after emailing them.
Thanks for the easy purchase!
20 de junho de 2022
Resposta da esupply
Hi there,
I hope you had a great weekend.
Thank you for giving us a shot - it is really appreciated! We are happy that the Customer Support Team was able to rectify the problem you encountered.
We hope to see you again very soon.
All the best,
Jamie (esupply Customer Service Team).
REALLY REFRESHING!!!
I bought a Dyson DOK at half price of the Dyson website. Dyson original, arrived promptly but a day late, they kept me informed and offered a free gift for my inconvenience.
Great shop and Amazing customer service. REALLY REFRESHING
18 de junho de 2022
Avaliação não solicitada
Resposta da esupply
Hi Mike,
Thank you for leaving us a review. We hope you are doing well today and are enjoying your new Dyson DOK!
Thank you for your kind words. We couldn't do it without helpful customers like yourself.
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and we will do our best to get it resolved.
Have a great day,
Jamie (esupply Customer Service Team).
Resposta da esupply
Good afternoon,
I hope you are well.
Thank you for your kind review. We aim to provide the type of service you described each and every time. We are extremely happy that we hit the mark here.
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and we will do our best to get it resolved.
We hope to see you again soon!
All the best,
Jamie (esupply Customer Service Team).
dyson v10 cyclone absolute
Great communication and product has just as listed at a great price.
13 de junho de 2022
Resposta da esupply
Hi Norman,
I hope you are doing well today.
Thank you for leaving us a review. We hope you are enjoying your new Dyson V10 Cyclone Absolute - it was definitely a wise choice of hoover!
Thank you for your kind words. We couldn't do it without helpful customers like yourself.
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and I will do my best to get it resolved.
Have a great day,
Jamie (esupply Customer Service Team).
I've used Klarna twice on this site and…
I've used Klarna twice on this site and I've gotten an error message saying payment hasn't gone through. Checked my bank account and payment was pending and now instead of getting excited about my new tablet, I'm forced to wait days to see whether the payment goes through or not. I'm nervous as I'm new to esupply and both times I've used them I've had an issue! Not a good introduction to this company and i fear using them again.
UPDATED Review 13th June 2022:
George from esupply emailed me and resolved my issue satisfactorily. They were quick and sympathetic! Will definitely purchase from them again and recommend. They put me at ease! Well done guys!
11 de junho de 2022
Avaliação não solicitada
Resposta da esupply
Hi Nelcy, we're really sorry you're having errors using Klarna on our site. This isn't a common occurrence for our customers but nonetheless it is hugely important that we do everything possible to prevent it happening for any of our customers.
Please be reassured that your money is safe with Klarna, but if you could please give us a ring on 0333 011 0551 we'll be able to assist further.
Kind regards,
George (esupply customer service)
Resposta da esupply
Hi Paul,
Thank you for taking the time to write us a review - it is greatly appreciated!
We are glad you are satisfied with the soundbar and service you received - we wouldn't want it any other way!
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and I will do my best to get it resolved.
All the best,
Jamie (esupply Customer Service Team).
Great product delivered as promised
I bought a Samsung sound bar that was very competitively priced, delivered quickly, very happy.
9 de junho de 2022
Resposta da esupply
Hi Andrew,
Thank you for taking the time to write us a review - it is greatly appreciated!
We are glad you are satisfied with the soundbar and service you received. It always makes it worth our while when we see a review like this one. Thank you for your kind words.
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and I will do my best to get it resolved.
All the best,
Jamie (esupply Customer Service Team).
Resposta da esupply
Hi John,
Thank you for your order with us at esupply. We are glad you are satisfied with the service provided!
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and I will do my best to get it resolved.
All the best,
Jamie (esupply Customer Service Team).
Ordered a monitor on the night before…
Ordered a monitor on the night before bank holiday and was eagerly awaiting its arrival but I got an email on the working day after bank holiday letting me know it was out of stock and that there was an error on their website. Very annoying but the customer service was excellent in terms of prompt responses and helpful information. I really want to give a higher rating but unfortunately, as I never received my product, I can't.
They've told me they'll give a full refund and I got an email confirming as much but I haven't received it yet although all of this just happened this morning so I don't expect it to come through straight away anyway.
Overall, I probably will use this site again because 1. Prices are unbeatable and 2. Amazing customer service.
Edit: received the refund so shall bump this up by a point
7 de junho de 2022
Resposta da esupply
Hi Huzayfah,
Thanks for taking the time to review us. We are terribly sorry for the stock issue and I can assure we are working hard to resolve this. It is not a regular occurrence but reviews and people like you are the reason we do this.
Your understanding and patience means a lot to us and I can't wait for another order to come through so we can provide the best service.
All the best,
Owen (esupply customer service)
Not bought from esuppy before
Not bought from esuppy before, I emailed owen to ask him for some information on the sound bar, great service, just taken delivery, very impressed, going to order another one this week, and will recommend.
Mr Downs
5 de junho de 2022
Resposta da esupply
I am glad we hit the nail on the head with this order. Customer service is in our DNA and whenever you need us, just drop a mail! We look forward to seeing the new order.
All the best,
Owen (esupply customer service)
Brilliant Customer Service
Usually, companies and their customer service are flat out awful.
But esupply has changed my mind about online shopping.
Literally, this isn't a generic, robotic review. I ordered an item, which came late unfortunately, as I did order before an extended bank holiday. Easily enough, I returned it and they did refund once I enquired. Might come back for my laptop at these prices too. Great service!
31 de maio de 2022
Avaliação não solicitada
Resposta da esupply
Thanks for taking the time to review us. We provide the best customer service regardless of you buying or returning. I am glad you had a pleasant experience and we hope to see you again soon.
All the best,
Owen (esupply customer service)
Great buy and great delivery
Great buy and great delivery. Very happy for the product.
21 de maio de 2022
Resposta da esupply
Sweet and simple. Only the best for best. Isn't that right Razvan!
All the best,
Owen (esupply customer service)
I received an offer of a 5% discount by…
Good communication.
I await and hope for a prompt delivery and a satisfactory product.
15 de maio de 2022
Resposta da esupply
Hello Neil,
We're sorry about this, it seems there was an error on our system. If you could please contact me at george@esupply.co.uk with the promotion you received and I will provide you with a custom discount code.
All the best,
George (esupply customer service)
Great product and great service
Great product and great service. Fast and exactly as described
15 de maio de 2022
Resposta da esupply
We always keep our promises Idrees! Thank you for your order and we hope to see you again soon.
All the best,
Owen (esupply customer service)
bloody genius
bloody genius, they are super people and offer great products at great prices
12 de maio de 2022
Resposta da esupply
Great Products. Great Prices. Great Customer.
You have my mail Karen and if you need anything else, do not hesitate to get in contact!
All the best,
Owen (esupply customer service)
Quick delivery and the price was cheap
Quick delivery and the price was cheap, what more do you need? Will be using them again.
11 de maio de 2022
Resposta da esupply
We are counting down the days for your return! Thanks for your order and review, the next one will be even better!
All the best,
Owen (esupply customer service)
Second try lucky
First tv was smashed but they took it back and gave me the option of a replacement or a refund. It was faster to re-order it and get a refund when they got the broken unit back, and the second one is working great.
11 de maio de 2022
Resposta da esupply
We are terribly sorry for the inconveniences caused Allen although I am glad your issue was sorted promptly and efficiently. I hope this has left us in good stead for a future order sometime.
All the best,
Owen (esupply customer service)
I can't fault them
I can't fault them, the whole process from ordering to receiving ran smoothly.
10 de maio de 2022
Resposta da esupply
Our dedicated team strive for perfection every time. We aim for a quick and easy shop leaving you satisfied with the service and product. I am glad we achieved this for you Kraf.
All the best,
Owen (esupply customer service)
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