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Detalhes da empresa
Escrito pela empresa
Founded in 2012 in California, USA, Jackery was born with a vision to offer green energy to everyone, everywhere. In 2016, Jackery launched the world's first outdoor portable power stations and, two years later, developed the world's first portable solar panels. Having introduced solar generators to the great outdoors, Jackery fulfills the power needs of every nature-lover, inspiring them to explore further and seek more extraordinary experiences than before. We encourage global adventurers to enjoy the outdoors sustainably, working together to protect our planet and build a better future.
Informações de contato
Bahnstraße9, 40212, Düsseldorf, Alemanha
- hello.eu@jackery.com
- eu.jackery.com
3,4
Bom
13 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Top service and top products.
29 de janeiro de 2026
Avoid! Predatory "Refund-to-Upsell" tactics during humanitarian crisis
I bought an Explorer 2000 v2 for a humanitarian mission to Ukraine. The unit arrived dead (DOA). Instead of a swift replacement, Jackery support is lying about stock levels to avoid fulfilling my order.
Their "solution"? They want me to take a refund for my original discounted price (950€) and then BUY a more expensive model (3000 v2) at FULL retail price, or wait about 1.5-2 weeks. This is a predatory attempt to exploit a warranty claim for extra profit.
They refuse to ship the replacement that is clearly listed as "In Stock" on their website and refuse to offer a fair upgrade path. Extremely unethical behavior, especially when people's lives in Ukraine depend on this equipment.
Order #EU4438. Shameful service.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Jackery
Good day,
Thank you for your feedback, and we sincerely apologize for any concern caused.
Please be assured that we would never intentionally delay shipments when items are in stock. Currently, the 2000V2 listed on our website is only available for pre-order, which means that even if an order is placed, shipping can only begin from February 9. We apologize if the support team did not explain this clearly enough, which may have led to misunderstanding.
If you are willing to wait about a week, we will prioritize the shipment of your replacement as soon as the stock becomes available.
In any case, we wish to provide you with a suitable solution.
Thank you truly for your trust and continued support.
Best regards,
Jackery Support Team
Erst nicht Lieferbar...
Ich habe eine Mini Solarzelle bestellt, laut Webseite war die Lieferbar, kurz darauf die Info, dass es derzeit nicht auf Lager ist. Soweit, so gut.
Da es für einen Segelurlaub gedacht war, den wir mit Freunden gemacht haben, war als Lieferadresse die Adresse der Freundin verwendet worden (wohne selbst in der Schweiz). Nachdem die Lieferung erst nach dem Urlaub möglich war, habe ich direkt eine Poststation in Deutschland angegeben, sodass ich es dort abholen kann. Laut Webseite war dies nicht möglich, nach der Erkundigung hiess es jedoch, dass es möglich sei. Wochen später nichts und auf Nachfrage, erhalte ich die Frage, ob die Sendung schon abgeholt worden sei. Sehr irritiert habe ich ein weiteres Mal angerufen, worauf sich herausgestellt hat, dass es keine Lieferung gab und auch keine geben wird. Ich habe storniert! Ich bin sehr enttäuscht von der schlechten Kommunikation auf allen Ebenen und genervt über die Telefonkosten, die dadurch entstanden sind, ohne irgendeine Gegenleistung.
16 de junho de 2025
Avaliação não solicitada
Resposta de Jackery
Guten Tag,
es tut uns sehr leid, dass wir Ihnen kein angenehmes Einkaufserlebnis bieten konnten.
Wir haben die Historie überprüft und festgestellt, dass tatsächlich mehrere Agenten an Ihrer Anfrage beteiligt waren. Dies führte dazu, dass sie jeweils auf Basis Ihrer sich ändernden Anforderungen gehandelt haben. Wir werden aus dieser Unübersichtlichkeit, die durch die mehrfache Bearbeitung Ihres Tickets entstanden ist, für die Zukunft lernen.
Falls Sie uns in Zukunft erneut in Betracht ziehen sollten, möchten wir Ihnen als Zeichen unseres Entgegenkommens einen zusätzlichen 5% Rabatt auf Ihre Bestellung anbieten. Bitte zögern Sie nicht, uns in diesem Fall zu kontaktieren.
Mit freundlichen Grüßen
Jackery Support Team
The box arrived open
The box arrived open, the unit had a scratch on the top, and the DC8020 to USB-C adapter—listed as included on the website—was missing
11 de junho de 2025
Avaliação não solicitada
Resposta de Jackery
Good day,
We apologize for any inconvenience you've experienced. If your issue has not yet been resolved, please kindly provide your order number or ticket number so we can look into the situation and work towards a satisfactory solution for you.
We’re here to help and want to make sure your concern is fully addressed.
Looking forward to hearing from you.
Best regards,
Jackery Support Team
Excessive postage to Northern Ireland
Don’t buy if you live in Northern Ireland. I purchased the Explorer 1000 v2 at a promotional price and paid £49.99 for postage. Assumed this was because of the weight and the problems shipping lithium batteries. It’s a great piece of kit. However I then received an offer to buy a carrying bag for £25. Great, until I found the postage was also £49.99. Queried this with Jackery and they just blamed the carrier they use. Very disappointing and no prospect of me purchasing any more accessories.
21 de março de 2025
Avaliação não solicitada
Resposta de Jackery
Good day,
Thank you for purchasing the Explorer 1000 v2 and taking the time to provide feedback regarding the shipping cost to Northern Ireland. We sincerely apologize for the inconvenience and frustration this has caused.
We have carefully reviewed your case. Orders to Northern Ireland are treated as cross-border shipments within the UK, which involve different carrier charges and processes compared to domestic UK delivery. Our system applied a standard shipping rate based on the carrier’s quotation for such routes, which unfortunately resulted in the higher shipping cost for the carrying bag as well.
We have escalated this matter to both our sales and logistics teams to request more customer-friendly solutions in our shipping pricing structure.
To better assist you, could you please provide your order number or the ticket reference from your previous communication? This will help us proceed with a suitable solution for your case.
Thank you once again for your trust and support.
Best regards,
Jackery Support Team
Ingen problemer
Ingen problemer. Modtaget sikkert i god indpakning. 5 dags leveringstid fra tyskland til Danmark.
26 de fevereiro de 2025
Avaliação não solicitada
I don’t know about the products
I don’t know about the products, but I signed up for their newsletter. After a while I unsubscribed..and unsubscribed..and unsubscribed again but they still kept sending me e-mails. After that I still kept getting mails, contacted their support and were assured by their support that they had unsubscribed me. This has happened three times now. Nevertheless yet another mail was in my inbox today. As said: I don’t know their products but the way they are unable to handle a simple request for unsubsciption makes me NOT want to buy any of their products for fear of what else they are not able to handle.
UPDATE on Jan. 23rd
Just received yet another promotion mail from Jackery. I guess there is no escape.
14 de janeiro de 2025
Avaliação não solicitada
Resposta de Jackery
Good day,
We sincerely apologize for any inconvenience you have experienced. If your issue remains unresolved, may we have the opportunity to assist you in finding a solution? To help us investigate promptly, kindly provide your ticket number or the email address associated with your inquiry.
Separately, based on our current records, we would like to bring to your attention that you may have inadvertently subscribed to updates or notifications from another regional site (e.g., the US/Canada site). Please note that unsubscribing from emails in one country or region (e.g., Germany) does not automatically cancel subscriptions from other regional lists. If this is the case, you may need to manage your preferences separately for each region.
We look forward to your response so that we can clarify the situation and assist you further.
Best regards,
Jackery Support Team
the worst customer service they dont talk or answer phone?
Hi i am most upset with ur Uk service i have a explorer 2000 pro which all of a sudden is not holding a charge?or even charging at all. i sent all the details as requested to Ur Katrina in the Uk contact although i think she was Dutch??i am disabled and find it very hard to go out? and was promised a pick up from a carrier called wingkai on Wednesday its now Friday an d they called to see if they can come on Saturday?? also the guy who called didn't seem to know much? i.e. will the driver bring a label and proof of pick up? i got an email all mixed up from ur customer service who don't seem to talk? I would like it gone and my money back please as im very disappointed by Jackery.
6 de agosto de 2024
Avaliação não solicitada
Resposta de Jackery
Good day,
We sincerely apologize for the poor experience you've had, especially given the urgency of your situation with a faulty device and the courier Wingkai failing to arrive for the scheduled pickup as agreed.
We are now collaborating with multiple carriers to ensure suitable logistics arrangements for returns across different regions as much as possible. Should you encounter any further issues at the moment, we are here to assist you at any time.
Best regards,
Jackery Support Team
Finger weg von Jackery!
Wir haben im Juni das Balkonkraftwerk Navi2000 mit Zusatzakku für 2200€ bestellt. Nach anfänglichen Schwierigkeiten mit den Shelly Plugs und der Abschaltung der Solarpanele bei bestem Wetter durch das Navi 2000 versagte das System nach 7 Wochen Betrieb komplett. Es bezog seinen Strom nur noch über das Stromnetz und gab auch nur noch max. 20 Watt ab. Also informierten wir am 24.07.24 den Support über den Totalausfall per Mail. Am 25.07.24 erhielten wir die Antwort das wir versichert sein sollen, das der Support sich innerhalb 24-48 Stunden melden würde - ohne Erfolg. Am 29.07.24 den Support angerufen, eine Mitarbeiterin versicherte uns schriftlich, das das Gerät am folgenden Freitag per Spedition abgeholt würde und jemand von uns zuhause sein müsste um das Gerät auzuhändigen. Meine Frau hat 1 Tag Urlaub genommen aber niemand kam. Kein Anruf von Jackery, keine Mail - gar keine Reaktion. Am 05.08.24 wieder angerufen - Wieder wurde Bedauern ausgedrückt und uns versichert, das sich umgehend darum gekümmert wird. Nichts! 12.08.24 wieder eine neue Mail verfasst - am 15.08.24 kommt eine Standartmail mit der Bitte zur Beschreibung des Problems mit neuer Ticketnummer. Wieder angerufen, wieder Entschuldigungen und eine ratlose Mitarbeiterin am Telefon die auch nicht weiter weiß. Nicht mal eine Mailadresse oder Telefonnummer eines Ansprechpartners kann Sie mir geben - versichert mir aber das das auch so von Jackery gewollt ist und wir kein Einzelfall sind. Was wir aber jeden Tag bekommen ist Werbung von Jackery mit tollen Versprechen, was Support und Garantie angehen. Nichts davon stimmt! Wir werden jetzt erst wohl einen anderen Weg einschlagen müssen, da Jackery wohl meint, man könne das aussitzen
24 de julho de 2024
Avaliação não solicitada
Resposta de Jackery
Guten Tag,
es tut uns aufrichtig leid, dass wir Ihnen kein zufriedenstellendes Einkaufserlebnis bieten konnten.
Falls Ihr Problem weiterhin besteht oder Sie aktuell weitere Schwierigkeiten haben, stehen wir Ihnen sehr gerne für weitere Unterstützung zur Verfügung. Um Ihnen schnell und gezielt helfen zu können, wären Ihre Ticket-Nummer oder die bei uns hinterlegte E-Mail-Adresse sehr hilfreich.
Wir warten auf Ihre Rückmeldung und bemühen uns, die Angelegenheit für Sie zu klären.
Mit freundlichen Grüßen
Jackery Support Team
Dubiose Firma....
Dubiose Firma....
Hatte bei Jackery den Explorer 2000 plus mit Panel und Verlängerungskabel bestellt, allerdings wurde nur das Panel und das Kabel geliefert.
Auf Nachfrage bei Jackery sei angeblich keine Bestellung im System vorhanden und ich als Kunde nicht bekannt.
Da frag ich mich, wer mein Geld dann über PayPal eingezogen hat und mir das Panel und Kabel zugesandt hat?
Fall bei PayPal eröffnet und zum Glück mein Geld zurück erhalten.
Kann diesen Anbieter definitiv nicht weiter empfehlen!
10 de abril de 2024
Avaliação não solicitada
Resposta de Jackery
Guten Tag,
wir bedauern den damaligen Vorfall außerordentlich – insbesondere die Fehler in unserer Bestell- und Kommunikationskette, die zu dieser frustrierenden Situation geführt haben.
Wir möchten Ihnen versichern, dass wir aus solchen Vorfällen lernen. In den letzten Jahren haben wir unsere Prozesse in Bestellabwicklung, Kundendatenbank und Kundenkommunikation erheblich verbessert, um Transparenz und Zuverlässigkeit für alle unsere Kunden zu gewährleisten.
Es tut uns leid, dass Ihre Erfahrung damals nicht unseren eigenen Ansprüchen entsprochen hat. Sollten Sie jemals erneut in Erwägung ziehen, uns eine Chance zu geben, stehen wir bereit, Ihnen einen einwandfreien Service zu bieten.
Mit freundlichen Grüßen
Jackery Support Team
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