Eurocamp Avaliações 

Terrible site would not return or recommend it to others

Very helpful with all details and what was best for myself and my family

Easy enough booking and delighted mostly. Just would prefer the all the costs to be included on the accommodation booking page as it's a bit misleading otherwise.

We arrived very late due to delayed flights. The camp made appropriate arrangements for us to access our accommodation with ease. Facilities was great and house was perfect with everything we needed. Lots of pools, play areas, restaurant and shop with essentials. We thoroughly enjoyed our stay and would recommend to anyone.

Excellent and helpful staff members. Very clear in what was being offered and talking through the price etc

Easy to use and navigate

Great staff, easy booking in, always very helpful and informative 👍

It was easy to get through on the phone. The first call was busy and we were offered a call back but as I was driving we phoned a second time and got through straight away.
The person was polite and professional. We have been using eurocamp for around 10 years and stay in Spain at least twice a year it would be nice to be rewarded with a free upgrade or more than 5% for loyalty. All our details are saved with you every year and everything was completed quickly. Only downside as mentioned above really is the loyalty scheme is low.

Great sales and after sales support regardless of the website (country) you book your holiday through. Well done customer service!

Great choice of quality mobile home holiday parks, easily viewable and bookable through the Eurocamp website. Any questions submitted online are answered quickly by booking staff. Our family are a repeat, long-term Eurocamp customer.

Easy to use interface, great information about the campsites and very flexible with payment options.

Straightforward booking process, but the website was malfunctioning for part of the process.

Worst holiday ever

Update re this review, the day after i posted it, eurocamp emailed me and refunded me €742. Not sure how they arrived at this figure, but its something.

We booked two weeks in an ultimate accommodation home in Domaine des Naiades on the French Riveria from late june to mid july 2026. On the first day, within one hour of arriving, we had to get maintenance staff to the house, because of a faulty bathroom door which locked my child inside and the fact that nobody had explained to us how to lock our front door (it involved tapping our braclet against the electronic door lock). Handy if this had been explained on arrival. One of the bedrooms hadnt been made up, which it should have being ultimate spec. Over the next few days, a number of different issues arose, my bed broke in the middle of the night and I ended up having to sleep on the couch. The plug hole in the sink in the bathroom didn't work. If you pushed it in, it stayed in and had to be pulled back out instead of just popping open. The bunk beds had trim hanging off the side. We had an ant problem. I reported it to reception and went out for the day. I told the staff they had permission to enter and deal with the ants in our bedroom. We came home to a spray can of Raid sitting on the table. The shower was pretty much the same thing you would have in a house in the 70's. 50 year old "technology". It's the same as the rubber hose you would connect to the bath, and then try adding a little hot water, then a little cold water to try and get it just right. “Ultimate” I think not! The A/C unit was on its last legs. However, it was completely replaced when reported. All these house related issues were very surprising considering we had paid close to €3k for the accommodation and more surprising it was relatively new. The accommodation turned out to be 4 months old, but all the fittings were second hand! In my first 4 days on site, I had been to reception 5 times re complaints about our accommodation.
The rest of the campsite is made up of a pool, with two slides and an all weather sports area and a play area for very small children. The photos on the website show a bouncy castle. Where did that go? Was it ever really there? That's it! How does this campsite have 5 stars? One for the pool and where did the other 4 come from? Last year we stayed in La Pin Parasol. Both campites have 5 stars. How in God's name is Domaine De Naides considered in the same league La Pin Parasol. On your website, they both have 5 stars, so both the same. Hell no!
Another time I went to reception to ask when the washing machine area was open. I didn't realise that they were open all the time as they are in a building with a large electrical sign signifying danger on the door, that you wouldnt normally put a washing machine behind. The door had been closed when i went there, so went to reception to enquire. I asked the girl (who spoke English & French, according to her badge) “when will the washing machine area be open?”. She replied by repeating what I had just said. She seemed very confused. She then said “I don't know”. I asked “is there someone that might know?” And she replied “I don't know” . I just walked out dumbfunded that this level of servce exists in a “5 star” resort. This was my 6th day and the last time I had visited reception until the night bfore we left. I found them useless to deal with. About 2 days after reporting that we had an ant problem, they vanished. Was it because of the piece of kitchen paper I shoved in the crack - I doubt it. Or was it because we found out we had a mouse living in our house? Who knows. I didn't report him, because I honestly didn't see the point. The other issue with this park and this is especially relevant considering the recent fires in Europe involving holiday parks being evacuated, was that there are two emergency exits at the opposite side of the park to the main. I only managed to find one, the other i saw on the map. The one I found was locked with a large chain and padlock!!! Very dangerous.

I reported all these issues to eurocamp on my return (as i said reporting onsite was a waste of time!) After about 3 weeks, i received a voicemail from someone in Eurocamp saying they were contacting me re my complaint and gave to a number to ring them back. Problem was, this was just the general number to eurocamp. If they had honestly wanted to speak to me, the person (who did leave her first name) would have left me a direct line number to ring. It just shows, once they have your money they dont care anymore. There are other operators out there, dont spend your hard earned on these cowboys!

The guidance & instructions during the booking process was easily followed.

After making a few adjustments I found it easy to cancel & restart my booking with ease.

Called the Eurocamp team on a couple of occasions, in relation to a propsed booking. I found them to be helpful, friendly and informative.

No problem booking, easy to do, website is best on Google Chrome

I've been using eurocamp for years. Never had a problem. Always have a great holiday

Easy booking service and eurocamp reward loyalty with discounts