I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... Ver mais
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Veja o que dizem as avaliações
Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... Ver mais
A empresa respondeu
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... Ver mais
A empresa respondeu
Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
Informações de contato
53 Palmeras St, 10th Floor, 00901, San Juan, Porto Rico
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
2,6
Ruim
389 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The good reviews below don't reflect my experience
I wonder how this bank has glowing reports !
I have accounts at this bank for two offshore companies, as EPB was suggested by the company assisting me in company formation. From the first day I have had problems with bot accounts - transactions are horrendously slow, and often get rejected - they always blame a third party, and if I can prove otherwise they change their story. Their communications are dreadful - cases are closed at their will, not at their customers. It has become impossible to trust them to perform routine banking operations.
As for logging-in I had problems for months after a Windows update - they continued to claim it was my computer that had the problems, but suddenly the login problems disappeared. I could only get online on an incognito window, needing an SMS each time to get online. I move around a lot, using different internet suppliers so their IP check always causes me extra hassle - another terrible part of their 'non-service'
I strongly suspect positive reviews below to have been placed by bank personnel, not bone-fide customers.
Suffice to say I am looking for another bank with a better reputation
Reply from Euro Pacific Bank
Hello,
We have completed a widespread search of our records and we were not able to find your account profile so that we could email or call you in order to resolve your inquiry.
Update:
You already closed the case, but this has been going on for over a year - refused or cancelled transfers, extreme delays caused by 'covid' in both accounts and on many occasions. If you can't find my cases, I can only surmise that there are many such cases.
Your supposed actions are to prevent money laundering, but payments to my employees, who have accredited profiles or to my suppliers with invoices submitted etc. cannot be laundering money. If you have received the funds from a legitimate source (in my case from known suppliers), then I should be able to spend it any way that I wish, as it is not black, and therefore there is no need to launder it at all. What more is there to tell ?
7 de fevereiro de 2021
Resposta da Euro Pacific Bank
Hello,
We have completed a widespread search of our records and we were not able to find your account profile so that we could email or call you in order to resolve your inquiry.
Therefore, we invite you to contact us directly at +1-888-527-4041 or complaints@europacbank.com and reference your Trustpilot review and we will ensure that whatever issues that you have been experiencing are addressed.
Client Services - Euro Pacific Bank
Mart and Euro Pacific have been…
Mart and Euro Pacific have been brilliant. The compliance is somewhat indepth, but this is to be expected from a offshore bank. Mart inparticular has been incredibly helpful and profession. Thank you for all your help.
3 de fevereiro de 2021
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
On time and prompt communication
On time and prompt communication. Really helpful and explanatory.
31 de janeiro de 2021
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Greatest customer service! Outstanding!
Dan and his colleagues have done an outstanding job. They guided me through the whole process of setting up the account in a very nice, gently and smooth manner. All questions answered, he took all the time to help me with everything.
26 de janeiro de 2021
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Onboarding EPB
I was pleasantly surprised by the onboarding process - I have never encountered one from a bank before; very professional and considerate.
The process became a bit bumpy due to issues on my side and I am very greatful for the patience from the bank.
It's been a pleasure to deal with Dan Brezinzki, he is very professional and, of no less importance, very easy going.
An idea is to make initial documentation very clear on what is required for a Verified Copy to be valid - maybe even include a mock sample (to avoid "bumps" further down the road :) ).
/Elisabeth
SQL Serverland
13 de janeiro de 2021
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Kamisha was very helpful
Kamisha was very helpful, professional and patient when managing all my requests.
14 de dezembro de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
My approval process for the bank…
My approval process for the bank account took time because of several translations required; however there was immense support from Mart on several counts which eventually helped me understand the process better. Much appreciate his support.
Look forward to a long term fruitful relationship with your good bank.
1 de dezembro de 2020
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Unreliable, terrible customer service
When this bank first opened, it was reputable, seemed reliable and provided very personal customer service. These days, customer service is absolutely terrible and slow, their support portal was updated recently but it's worse than the original system, agents ignore your comments and close your tickets without resolving them, and a wire transfer takes months as they work as slow as molasses and raise roadblocks one by one. I utterly regret opening an account with this bank and I advise you stay far, far away.
26 de novembro de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client.
We do apologize for encountering this issue, we wish to better understand your stay with us.
Kindly give us a call at your earliest convenient so we can further discuss.
Our number here is 1888-527-4041.
Thank you for your time looking forward to hearing from you.
Euro Pacific Bank.
Muy atento y amable resolvió todos mis…
Muy atento y amable resolvió todos mis problemas y dudas muy rápido... Gracias Jose Diaz
25 de novembro de 2020
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very co-operative staff
19 de novembro de 2020
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Definitely Excellent
Excellent, kind, and very good support, online banking. Everything is great with this bank and its employees. Liked it so much. I will work forever.
18 de novembro de 2020
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Dan was brilliant and very helpful…
Dan was brilliant and very helpful throughoutthe process. I am looking forward to EPB helping me store my wealth through hard economic times, and also increase my wealth long term with mutual funds.
15 de novembro de 2020
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very thankful for the warm welcome and…
Very thankful for the warm welcome and detailed briefing on the internet banking portal provided to me by Mart van der Leer.
10 de novembro de 2020
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Yet to have a problem they can't resolve
I can only say good things about everyone at Euro Pacific. If i have any questions or on rare occasions an issue they are always able to help me and advise me and within hours i am back up and running.
thanks to you all and keep up the good work
3 de novembro de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Terrible service
Terrible service.
Onboarding is a nightmare, took weeks.
Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with what you have listed in your KYC documentation, they put a hold on your account.
The card provider they use is not reliable. Some transactions get declined for no apparent reason. Been investigating for weeks and they can't come up with a good answer other than, "they say it's working." You have to put everything through their case system, which is a dinosaur.
They saw a transaction they didn't recognise and they closed my account. Good riddance.
Great bank if you're an old, fat, bald, white man.
2 de novembro de 2020
Avaliação não solicitada
Resposta da Euro Pacific Bank
Dear Client,
Thank you for your feedback.
As a regulated financial institution, we are required to ask questions that will help us to understand the activity that will be flowing through your account. This includes the business or economic purpose of your transaction. All transactions must have a detailed reason for the movement of the funds that is clearly understood as being in line with the business activity. You must be able to clearly explain the economic purpose to us.
Please note that we apologize for any inconvenience caused.
Client Services-Euro Pacific Bank.
Excellent service
Excellent service. They are strict on checking documents etc. so it can take a little bit of time to set up but once you have it it's great.
29 de outubro de 2020
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
fast and correct services I recommend !
21 de outubro de 2020
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Resposta da Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
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