ev.energy Avaliações 127

Very responsive to questions and problem questions

Prompt and effective feedback helped me to resolve this issue. Thank you!

Really pro active and supportive supplier

Great customer services. Responsive with detailed instructions to overcome problem.

The people looking into the problems find solutions with ease.

The team nailed the request on the first try. Fausto was very helpful.

During my migration to EV.energy I couldn’t get my charger to connect but when I emailed then they had it fixed in minutes. Great support.

Rapid response, shared concern, and eagerness to help and follow up.

Ev energy kept on helping until issue resolved

Understood problem and didn’t make excuses. Improved system at your end. Was not receiving push notifications as I should’ve. Fixed issue. Prompt.

My issues were addressed quickly and efficiently. Very happy with the service.

Always prompt to respond to technical queries which they resolve in a straightforward & helpful manner

Had a problem when the app automatically applied the wrong tariff times to my EV tariff.after a quick email conversation this was resolved really quickly. Chris was really helpful and the matter was sorted quickly

This company have been very good trying to sort my problem with smart charging. Sometimes it does sometimes times it does not. But unfortunately nothing has changed. I can charge my car, but just not smart charge, unless I stay up until 12.30am and put it on manually.. The only way I can deal with this is to try smart charging before its really needed, if it works great, if not I manually charge it the next evening. Its so sad, because when it works its great.
At the moment I cant seem to get a reply from ev energy, I think they are fed up with me. No reply twice in 2 months.
My emails to ev energy were going into their spam folder. So not their fault, that i didnt have a reply. I'm sorry that I gave the wrong impression.

I reported a fault with my charger. This was investigated and resolved quickly with good communication

Shockingly Awful customer service!!!!!!!!

Takes between 36 to 48 hours to answer an email

Read their reply!
We are a small team! Then if it takes you 36 to 48 hours to answer an email then maybe increase the size of the team

I sent a request for help and had an immediate reply with helpful hints plus a note to say a more specific answer would also be sent when the team had looked more fully at the request.
The initial hints were reassuring and in keeping with some of my previous problem solving actions.
The fuller reply from a member of the team ( Chris K ,technical support agent 11 ) was really helpful and gave me a lot of insight into the company actions relating to my home charging. Thank you very much.

Lyric definitely knew their stuff and was able to answer all of my questions and to get my EV trim level added correctly.

The app and after sales support are both fantastic. The app integrates well with my solar and battery system. I love the solar only charging meaning that I can really embrace fully green energy to charge my car.

App support when required is quick and easy to get in touch with the team.

All around I am super impressed.

The app is easy to use and self explanatory and keeps you up to date with live charging and costs it also recommends the best tariffs I would defo recommend.