The team responded to my quote request within 12hrs. They were able to have a design approved, marquee built, shipped and delivered within 10 days. Super high quality, exactly what we were promised! T... Ver mais
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Veja o que dizem as avaliações
After a number of changes to our design and from the time of ordering to delivery, the Event Display team were professional and great to work with. The banner even at 4m in length is easy to set up a... Ver mais
Jason Allan, the Senior Account Manager was wonderful to deal with. He was very polite and patient as we worked around getting the design right for my wife's food take away van. When the design was co... Ver mais
A empresa respondeu
We could not be more happy with our experience using Event Display Australia. They were and continue to be great to work with; we are happy return clients! It is easy to communicate our needs and tru... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Event Display provides quality expo display and event displays Australia wide. We have a wide range of satisfied clients and we can meet all your expo needs.
Price Beat Guarantee
Find a lower price on an identical item within Australia and we'll beat it!
Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?
Informações de contato
13 Dee Crescent, 2428, Tuncurry, Austrália
- 0265555030
- info@eventdisplay.com.au
- eventdisplay.com.au
4,4
Excelente
502 avaliações
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Constant headaches
My experience with this service has been consistently marred by a litany of issues accompanying each order. While I commend the customer service for its initial responsiveness, the abrupt decline in assistance post-payment necessitated resorting to a physical phone call for resolution. The quality of the actual products is commendable; however, it is disconcerting that the fulfilment of an entire order seems to be a game of chance.
An explicit disclosure regarding potential challenges, such as divergent carriers and stringent signing requirements, would have been appreciated. The lack of forewarning has resulted in the arduous task of reconciling missing items from a supposedly cohesive order. The logistical hiccups reached such an egregious level that one parcel was inexplicably rerouted back, and another had its address altered to the same street but a different state – a modification we did not authorise or instigate. Such oversights, coupled with the absence of proactive communication, have undeniably tarnished an otherwise positive perception of the product quality.
16 de outubro de 2023
Resposta da Event Display Australia
Hi Ruby,
Thanks so much for taking the time to leave your feedback on your experience with us.
I would like to express our sincere apologies for the delay in your recent order delivery.
Your feedback is invaluable to us (and other customers), and we truly appreciate your understanding as we address the issues you've raised.
Your order was placed in Mid October, 2023 and the hardware was dispatched shortly after, with Startrack Express.
According to Startrack, delivery was attempted but your receiving location was closed. This was returned to the Startrack depot and delivery was re-attempted.
After several delivery attempts, Startrack begun return of the hardware to our warehouse.
On Thursday 9th of November you emailed and brought this to our attention, along with the missing card holders on a separate order.
On Monday 13th of November you phoned to ask for further assistance and requested us “to dispatch another flag pole kit so we have it in time for our event (Tuesday 21 November)” – this was actioned for you immediately along with replacement card holders, to the updated address as requested and discussed.
It was our understanding that at this point, any concerns had been discussed, alleviated and a mutual plan of action was in place to rectify all logistical issues.
Less than 12 hours later we received the below 1-Star Review.
Whilst we do apologise and immediately act on any 3rd party logistical errors, we do believe that your claim of “the abrupt decline in assistance post-payment” is categorically and factually incorrect - you gave us one day notice to correct these issues, and less than 12 hours thereafter, before leaving your review.
Additionally, your note of “An explicit disclosure regarding potential challenges, such as divergent carriers and stringent signing requirements, would have been appreciated” was actually agreed to in the terms and conditions of your order (a physical check box you are required to read through and approve prior to approval and payment).
It is also important to note that all components of these errors have been now rectified with you both, and are all tracking for arrival before your event.
I trust that these will arrive safely in time for a successful event for you, and we look forward to fulfilling another order for you in future.
Great experience and service
Great experience and service, I went back and forth with a few design changes and the end product looks fantastic.
9 de outubro de 2023
Resposta da Event Display Australia
We're glad to hear you had a great experience and that the design changes led to a fantastic end product. Thank you, and we look forward to assisting you again!
Resposta da Event Display Australia
Thank you so much :)
Efficient, polite service with speedy delivery and an outstanding final product!
The team were efficient and helpful in their communication and I could not believe how quickly our product was created and shipped to the remote Kimberley! Our organisation absolutely loved the final product - we couldn't be happier!
1 de outubro de 2023
Resposta da Event Display Australia
Thank you for your kind feedback! We're delighted to hear that you experienced efficient and polite service, along with speedy delivery. It's wonderful to know your organisation loved the final product. We look forward to serving you again!
Great service and communication
Great service and communication. quality products and very fast turn around
6 de outubro de 2023
Resposta da Event Display Australia
We're happy you had a positive experience with us. Thank you so much!
Top Quality, Fast Turnaround
Had a great experience with the ordering process and the products arrived on time and they are such high quality! Couldn't fault a thing! :)
5 de outubro de 2023
Resposta da Event Display Australia
We're thrilled that you had a smooth ordering process and that our high-quality products arrived on time. We truly appreciate your support and look forward to serving you again!
Great customer service!!
Jason was great to deal with especially with such short notice for our order.
31 de agosto de 2023
Resposta da Event Display Australia
Thank you for your kind words! We're glad to hear that Jason provided excellent customer service, especially with the short notice for your order. We look forward to assisting you again!
Great Experience & Product
We had a very short timeframe to have our trade display produced in and Event Display made that easy for us and delivered the product with a little time to spare. Great company to deal with.
27 de setembro de 2023
Resposta da Event Display Australia
Thank you so much! We're delighted to hear you had a positive experience with us and that we could meet your tight timeframe for the trade display. We’re excited to assist you again soon!
Great service from Shania
Great service from Shania, Jack and Jason. Very good quality marquee.
21 de setembro de 2023
Resposta da Event Display Australia
Thank you for your positive feedback! We're thrilled to hear you received great service and that you are happy with the quality of your marquee. We look forward to assisting you again!
Resposta da Event Display Australia
We truly appreciate your recommendation! Thank you, and we look forward to working with you again soon!
Never received the product
6 de setembro de 2023
Good communication & quality
Good communication, fast delivery, excellent quality.
4 de setembro de 2023
Resposta da Event Display Australia
Thank you for your positive feedback :)
Resposta da Event Display Australia
Thank you for the recommendation!
Fantastic Service and Fast
Fantastic Service and Fast, on-time delivery! Great quality products too!
7 de setembro de 2023
Resposta da Event Display Australia
Hi Nicole! We're thrilled to hear you had a great experience with us. Thank you!
Banner printing, Great printing and response time…
Great printing and response time quality materials good service.
6 de setembro de 2023
Resposta da Event Display Australia
We're delighted that we could provide the perfect banner for you. We look forward to assisting you again in the future!
Efficient and effective
Efficient at the time of ordering and the product was very effective at the event.
29 de agosto de 2023
Resposta da Event Display Australia
We truly value your positive feedback! Thanks again!
Showcase Banner
The team were very helpful. The quality of the product is great. Highly recommend.
25 de agosto de 2023
Resposta da Event Display Australia
Thank you for your kind words! We're glad to hear that our team was helpful and that you're pleased with the quality of your Showcase Banner. Your recommendation means a lot to us, and we look forward to serving you again!
Good order process, seemingly wasn't sent.
Easy checkout and order process however order was heavily dealyed until I enquired as to it's whereabouts 2 weeks after ordering as I hadn't recieved shipment info. Recieved the info later same day and recieved a few days after the enquiry.
22 de agosto de 2023
Resposta da Event Display Australia
Thank you for your feedback! We're glad to hear that you found our checkout process easy. We apologise for the delay in shipping and appreciate your understanding. Your experience is important to us, and we’ll work to improve our communication. We look forward to assisting you again!
Great customer service
Great customer service, very quick and reliable. We are very happy with our products.
Would recommend!
Thank you again for your great service.
21 de agosto de 2023
Resposta da Event Display Australia
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our customer service and are happy with your products. Your recommendation means a lot to us, and we look forward to serving you again soon!
Great service
Great service, good exactly what I wanted in good time.
Best printing service, perfect packaging and post.
19 de agosto de 2023
Resposta da Event Display Australia
Thank you for your kind words! We're delighted to hear that you received exactly what you wanted in a timely manner. Your satisfaction with our printing service and packaging means a lot to us. We look forward to assisting you again!
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