Everfast Fiber Networks Avaliações 

56
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently moved and was happy to see that my current internet provider was available at my new address. However, after many frustrating phone calls to switch my account and spending many minutes on... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible, nothing worked, pretty much nightly outages. Only solution was to un plug and replug which never solved anything and was just their tactic of getting you off the phone. Random wee... Ver mais

Avaliado com 4 de um total de 5 estrelas

Installation was fast, tech was friendly. So far no drops at exactly 9:15pm like spectrum did for months. However I was being sold fiber to the wall, and instead find out that it's "to the node". A... Ver mais

Avaliado com 5 de um total de 5 estrelas

We've had fiber internet from Everfast for several years now. The service has been fast, and cheaper than most of their competitors. They also gave us 2 months free on our initial contract. We haven'... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Provedor de serviços de internet
  2. também em
  3. Companhia telefônica
  4. Empresa de TV a Cabo

Escrito pela empresa

Everfast is Your Local Internet, TV, and Landline Provider


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

56 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as avaliações

(56)

3 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

download speed is ok but never gets…

download speed is ok but never gets close to stated "up-to" Mb per second transfer. Upload speed is bad. I'm guessing that Everfast depends on people like me that focused on the Gig download speed and never asked about the upload speed.

17 de outubro de 2023
logotipo da Everfast Fiber Networks

Resposta da Everfast Fiber Networks

Thank you for the review. To get an accurate measure of your true download speed, it is important to make sure you are wired directly to the router with the device that is performing the test. Any tests done over WiFi will reflect a download speed less than the subscribed speed. https://www.pcmag.com/how-to/how-to-check-your-internet-speed . For upload speeds, most users can get by with upload speeds that are less than the download speeds. On our HFC network, a 1 GB plan has an upload speed of approximately 25 Mbps. This is sufficient for a full household that streams, does online gaming, video calls, etc. Where it becomes problematic is when you need to consistently upload extremely large files (full length HD videos, graphic design files, etc.). If this fits your usage profile, please reach out so that we can discuss further.

Avaliado com 2 de um total de 5 estrelas

The installation was less than…

The installation was less than professional.
The modem and mesh box was placed on top of old coaxle contacts and was not secure in the ceiling. I had to reinstall the boxes and clean up the wiring layout.
Take pride in their work

28 de setembro de 2023
logotipo da Everfast Fiber Networks

Resposta da Everfast Fiber Networks

I'm sorry to hear the installation was less than ideal. Your experience is not one we are proud of. I will reach out to your directly to discuss.

Avaliado com 4 de um total de 5 estrelas

Better ping for gaming is a plus! Though I thought I was getting fiber, to my house, not "to the node" (cable).

Installation was fast, tech was friendly.
So far no drops at exactly 9:15pm like spectrum did for months.
However I was being sold fiber to the wall, and instead find out that it's "to the node".
A bit of a disappointment as I was hoping for a very affordable fiber package and a nice fast upload speed. Instead with my 500mbs download speed I am saddled with a "paltry" 15mbs upload. Which can easily be saturated by using a remote connection software for work. Nevermind video conferences which now gets done using 5g instead of wifi much to the frustration of the company I work for since one usually means I'm using the other in tandem.

6 de outubro de 2023
Avaliado com 1 de um total de 5 estrelas

What didn't go wrong is the question

What didn't go wrong is the question. I met a nice group of people at an event being held at our pool. I was promised 3 months of free service and then $50 a month for 1 gig fiber. It started out fine but when they went to bury my line they left about a 3 foot trench of the wire exposed and my dog chewed on it. I called to have someone come out and now it has been about a month and the wire is still draped over my fence. On top of that I received a bill the first month instead of not being charged. I called in and after about 20 minutes on the phone I was told that they reversed the charges. It's about 3 weeks later now and I just received a notice of disconnection because I didn't pay the invoice I wasn't supposed to be sent in the first place. You guys need to get your act together.

16 de outubro de 2023
logotipo da Everfast Fiber Networks

Resposta da Everfast Fiber Networks

This is not an experience we aim to provide. We should have done better! Your account has been updated for the 3 month free promotion and the fiber line will be buried by end of day Friday, 10/20. We apologize for the inconvenience. We hope you have zero issues with us going forward, but if you do, don't hesitate to call 913-825-3000 and press 1. Most service related issues can be solved in under 24 hours. Thank you and once again, we are sorry for the inconvenience.

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