Although I did like the flowers I was sent, I was disappointed with the packing and the delivery process. The flowers were all compressed to such a point that quite a few bits came off and I had to re... Ver mais
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Veja o que dizem as avaliações
My first order was for two buxus bushes , planted and potted , so pleased with them , very realistic. I then ordered an olive tree but unfortunately the wrong item was sent, the return and collection... Ver mais
I ordered an artificial UV Palm Grass Deluxe Red 120cm, and I had Evergreen Direct pot it for me in a glossy black planter. They did a great job and it arrived promptly. It was worth paying extra for... Ver mais
I ordered the 175cm hand built multi stemmed silver birch but was sent the artificial spring birch instead so thankfully the return is on them rather than me. If you are making a purchase hoping this... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Evergreen Direct offer a range of high quality, realistic artificial plants, trees, foliage and topiary. Our products are excellent for both indoor and outdoor use. Improve your home, garden and office decor with high quality, long lasting, maintenance free greenery. Browse our full range of artificial plants and buy online today! FREE delivery on orders over £200.
Informações de contato
Pickering, YO18 7JA, Malton, Reino Unido
- evergreendirect.co.uk
2,9
Bom
59 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
I highly recommend all of the products I have received from Evergreen. Thank you Georgina and everyone at Evergreen for your excellent customer service.
11 de julho de 2024
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you so much for your kind words and recommendation! We are thrilled to hear that you are satisfied with our products and customer service. Georgina and the entire Evergreen team truly appreciate your support. We look forward to serving you again soon!
Warm regards,
The Evergreen Team
Spiral trees look so real. Stunning
Beautiful spiral trees for outside the front door. Carefully packed and fast delivery. Fantastic quality compared to others l have seen in garden centres. I will definitely use and recommend this company again.
9 de junho de 2024
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you for your wonderful review! We're delighted to hear that you are pleased with the spiral trees and that they arrived safely and promptly. It's great to know that you find our quality superior to others. We appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Evergreen Team
EvergreenDirect excellent company & product
Our purchase from EvergreenDirect surpassed expectations as the rosebud evergreen wallscreen is very real looking. The company were a pleasure to deal with and APC delivery updates welcome, the package arrived at the expected time. Recommend the company and will purchase again :)
9 de maio de 2024
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you for your fantastic feedback! We're thrilled that the rosebud wall exceeded your expectations and that you had a positive experience with our team. It's great to know the delivery updates were helpful and the package arrived on time. We appreciate your recommendation and look forward to your next purchase!
Best regards,
The Evergreen Team
Artificial Forest Fern window box
Ordered one Artificial Forest Fern window box.
Was so delighted with my purchase that I ordered a further 2 for my balcony.
Quality is second to none, they look so realistic.
I’m absolutely delighted with my new secret garden!
I would certainly recommend them to others.
17 de maio de 2024
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your Artificial Forest Fern window boxes and that they have complimented your new secret garden so well. Your kind words about the quality and realism mean a lot to us. We truly appreciate your recommendation and your continued support. Enjoy your beautiful space!
So real looking
Quality as always the palm tree I purchased is so impressive people think it's real every little detail resembles a palm.
8 de abril de 2024
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you so much for your glowing review! We're thrilled to hear that the palm tree you purchased exceeded your expectations.It's wonderful to know that it has left such a lasting impression on you and others. We appreciate your support and hope you continue to enjoy your lifelike palm tree for years to come!
Impressive Product
Have been thinking about an artificial hedge for some time and decided on the Aline Garden Green Wall. Easy ordering and efficient delivery. Fairly easy to put up and secure. Has been used to cover a dull fence. The end result certainly has the WOW factor. Very pleased.
12 de janeiro de 2024
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you ever so much for taking the time to write such a lovely review. We really appreciate your feedback on the product and service. Delighted to hear you are happy with your green wall now installed, and it has the wow factor you were looking for.
A excellent price
A excellent price and beautiful quality ivy.
11 de novembro de 2023
Avaliação não solicitada
Resposta da Evergreen Direct
Hi Gillian, Many thanks for taking the time out to review Evergreen. We are thrilled to hear you are so happy with the Ivy you purchased from us. Thanks again for your order with us.
Good value for money!
Firstly their website is easy to navigate and place an order. Secondly I received my order with two days time, and finally I like their products, very realistic and last longer. I have been ordering for the past few years with this company and I predominantly purchase outdoor plants, and I have been very happy so far.
5 de outubro de 2023
Avaliação não solicitada
Resposta da Evergreen Direct
Good Afternoon. We really appreciate you taking the time to leave us a review and let us know what you have found particularly positive about your experience with Evergreen. We are delighted to hear you keep returning to us for your outdoor artificial plants. We will always do our best to keep up the prompt service and quality products for you. Thanks once again for your order with us.
Lovely outdoor plants!
Had a wall planter and every plant I put in it died! Probably because I’m not good at remembering to water them!
Ordered two outdoor plants and a couple of trailing ivy.
Looks amazing!
Delivery was quick and well packaged.
Thank you!
1 de setembro de 2023
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you so much for taking the time out to leave us such a lovely review. We are over the moon to hear we have helped you find a solution for your wall planter, it sounds beautiful.
Ordered two new planters from this…
Ordered two new planters from this Company. Efficient friendly Company, great knowledge and super quick delivery, ordered 2pm and was delivered the very next morning. I have used this Company previously and they never disappoint. Super Company and great products.
3 de julho de 2023
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you so much for taking the time out to review Evergreen. Delighted to hear how satisfied you have been with this, and your previous orders. We will always endevour to keep the best quality products and go the extra mile for our customers.
Ordered 2 boxes of 3
Ordered 2 boxes of 3
1 box ad 3 in
1 box ad 2 in I complained and basically im lieing that the impression they give me was going to order more but not now
16 de maio de 2023
Avaliação não solicitada
Resposta da Evergreen Direct
Hi Loraine,
I am so sorry to see your disappointed review. I have looked into this with our customer care team. The CCTV and weights booked in were checked which does confirm all items were dispatched. I am so sorry if you have misunderstood this communication as us being disbelieveing in you. We use APC as a courier and things do happen in transit which means products are sometimes lost, I suspect in your case this is what has happened. To verify this, we do need to take a few details from you to get to the bottom of this and help APC locate your missing item. My colleague Jenny called to discuss this with you but there way no response. If you have 5 mins if you could give Jenny a call back on 01751 417776 that would be greatly appreciated. Rest assured, we will get to the bottom of this for.
Awesome product and super efficient…
Awesome product and super efficient service and speedy delivery ... Thank you
16 de maio de 2023
Avaliação não solicitada
Resposta da Evergreen Direct
Good Morning, Thank you so much for taking the time out to review Evergreen. Delighted to hear how satisfied you are with you order.
Highly recommend
The quality of the plants is amazing, and the outdoor ones are reliably weatherproof. Customer service is second to none. Highly recommend.
17 de abril de 2023
Avaliação não solicitada
Resposta da Evergreen Direct
Hi Nicola,
Thank you so much for taking the time our to write such a wonderful review. We are over the moon to hear how satisfied you are with your products and service at Evergreen. Thanks again for your order with us.
I had an amazing customer experience…
I had an amazing customer experience with Evergreen. My order arrived slightly damaged – delivery companies fault not Evergreen's – and they sent a next day replacement within an hour of me emailing the problem. The replacement arrived in perfection condition. Jenny, who helped me, is fab. Great communication and great production. Highly recommend!
9 de janeiro de 2023
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you for your lovely review, we always appreciate them especially when there are issues and we always aim to resolve as quickly as possible. We agree Jenny is fabulous and a true asset to the company. We hoped you like your Tuscan Olive tree. Evergreen Direct
Extremely pleased!
I was kept informed from the start about the status of my order!
It arrived promptly & ( I had purchased the identical item previously ) & - again - I was more than pleased with the purchase!
28 de outubro de 2022
Avaliação não solicitada
Resposta da Evergreen Direct
That is fantastic to hear! Thank you so much for taking the time to leave such a lovely review. We are delighted to hear how happy you have been with our products and service. We really appreciate your repeat orders.
Great choice and fast delivery
Great choice and fast delivery, love what we bought and had to buy another one as it was so realistic, love it.
10 de setembro de 2022
Avaliação não solicitada
Resposta da Evergreen Direct
That is fantastic to hear! Thank you so much for taking the time to leave such a lovely review. We are delighted to hear how happy you have been with our products and service. We really appreciate your repeat orders.
Excellent company
Have bought from ED quite regularly over the past year or so and have found them to be consistently very good in terms of quality of products and speed of delivery. Their outdoor plants are very realistic and well made as well as being far superior for UV resistance compared to other retailers. Delivery is very quick and often the next day. Overall, an excellent company and I would certainly recommend them to others.
1 de setembro de 2022
Avaliação não solicitada
Resposta da Evergreen Direct
Thank you so much for taking the time out to leave such a lovely a review. We are over the moon to hear how happy you have been with both our products and service. We really appreciate you continued custom with us.
I recently purchased 2 x 175cm…
I recently purchased 2 x 175cm Artificial Cypress tree’s for either side of my front door
They are amazing , thick full, luscious and look so real
Came within a couple of days
I would highly recommend Evergreen Direct and will definatley buy from them again
7 de setembro de 2022
Avaliação não solicitada
Resposta da Evergreen Direct
We really appreciate you taking the time out to write such a lovely review, thank you. Delighted to hear how happy you are with your Cypress trees.
5 Star customer service and great products
Fast delivery - Great customer service.
Despite there being some negative reviews about this company I can honestly say I have nothing but good things to say about Evergreen Direct.
4 de setembro de 2022
Avaliação não solicitada
Resposta da Evergreen Direct
We really appreciate you taking the time out to write such a lovely review, thank you. Delighted to hear how happy you are with the service you have received.
Ordered preglued stones and exspanding…
Ordered preglued stones and exspanding foam order number 100042693 never received them even after several emails which were not answered don't think would recommend would like a refund
7 de abril de 2021
Avaliação não solicitada
Resposta da Evergreen Direct
All our emails are responded to within 48 hrs so I am very shocked to read you never got a reply to several emails. I have just looked into you order and I can see that it was dispatched however there is always a chance that could have been lost in transit if you did not recieve this. Please give us a call on 01751417776 and we will resolve this for you.
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