Evoque Electric Bikes Canada  Avaliações 35

O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Before I even bought anything online the service I received through e-mail was prompt, professional and they answered all my questions. Being from New Brunswick I figured shipping would be slow. I had... Ver mais

Avaliado com 1 de um total de 5 estrelas

The employees that were working that day thought we couldn’t understand their language. Unfortunately for them we do understand swear words and we knew they were talking shit about us the entire time.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As newcomers to Canada, we were overwhelmed by the costs of getting a car—insurance, gas, and all the extras. Public transport was slow and frustrating. We decided to buy an e-bike, and it has been a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've now ordered my 3rd dirt bike from Evoque!! I've put around 250km on my Evoque 250cc, we ordered the 150cc for my buddy, now just pulled the trigger on a new 125cc for my 11 year old son. Gotta sa... Ver mais

Detalhes da empresa

  1. Loja de Motores Elétricos
  2. Revendedor de Quadriciclos
  3. Loja de Bicicleta
  4. Loja de acessórios para bicicletas

Escrito pela empresa

Welcome to Evoque, the forefront of Canadian electric bike innovation. We are dedicated to transforming the way people commute, explore, and enjoy the great outdoors with our exceptional range of electric bikes, dirt bikes, ATVs, and motorcycles. With a wide variety of styles and models available, we cater to riders of all ages and preferences, delivering high-performance, reliable, and eco-friendly vehicles. As a leading Canadian brand, Evoque is committed to providing you with an unparalleled riding experience. We take pride in our meticulous craftsmanship and attention to detail, ensuring that every Evoque product is built to the highest standards of quality and durability. Our cutting-edge designs combine sleek aesthetics with advanced technology, resulting in vehicles that are as stylish as they are functional. Whether you're a city commuter looking for an efficient and eco-conscious mode of transportation, an off-road enthusiast seeking thrilling dirt bike adventures, or an outdoor explorer ready to tackle rough terrains with our powerful ATVs, Evoque has the perfect vehicle for you. Our diverse lineup includes sporty and agile e-bikes for urban riders, rugged dirt bikes, versatile ATVs, and comfortable motorcycles for everyday commuting. No matter your lifestyle or riding preferences, we have a vehicle that will exceed your expectations. What truly sets Evoque apart is our unwavering commitment to customer satisfaction. We believe in building lasting relationships with our riders, and that begins with exceptional customer service. Our knowledgeable and friendly team is here to assist you at every step, from helping you choose the right vehicle to providing ongoing support and assistance after your purchase. We understand the importance of peace of mind, which is why we offer comprehensive warranty policies and reliable after-sales support. But don't just take our word for it – explore the experiences and feedback of our valued customers. At Evoque, we value transparency and authenticity, which is why we encourage our riders to share their honest reviews. By reading through these genuine testimonials, you'll gain valuable insights into the real-world performance, features, and benefits of our vehicles. We are proud of the positive impact our products have made on countless riders, and we invite you to become a part of the Evoque community. When you choose Evoque, you're not just choosing a vehicle – you're embracing a lifestyle of freedom, sustainability, and adventure. Join us at the forefront of the electric bike, dirt bike, ATV, and motorcycle revolution and experience the joy of effortless riding, a reduced carbon footprint, and endless possibilities. Discover why Evoque is trusted by riders across Canada and embark on an electrifying journey that will change the way you ride forever.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

35 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

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Avaliado com 5 de um total de 5 estrelas

Had a great experience with this…

Had a great experience with this company I love my bike i got a evoque VQ 125R im so happy with my purchase its a really good bike and im beyond excited to ride the trails sending my thanks for evoque for going all out for me even delivered my bike right to my door step and unloaded the bike for me thank you so much for those who are suspicious of sites online have no fear this place is 100% legit and they will send out your purchase so dont worry ut will be okay and besides I highly reccomend going here for whatever you need they will have your back thanks again evoque also awesome customer service !

8 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My experience with Evoque was great

My experience with Evoque was great I purchased a 150cc dirt bike and it was easy, although I haven't received the bike yet do to my location and weather, purchasing the bike was easy and a few days later I received that the bike was shipped.
Thanks

21 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Very good service

Contacted envoque about a vrx 125cc quad. Responded by phone to my email within 5 minutes. I didn't quite have all the money they were asking for but they still sold me the quad. Looks amazing, test drove it at the store and runs great, nice sound to the motor, exhaust looks good. Very nice looking quads and a perfect starter for my son. Went above and beyond to make me a happy customer. Remote start, key fob, the nicest led headlights of any 125cc quad I've seen. Can't find another quad for that price thats as nice as these ones are. Very Very happy.

22 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Evoque's Customer Service is Fantastic

I highly recommend shopping at Evoque Bikes! Customer service is second to none! Quick friendly service and no pushy sales! Bought a 125cc Evoque Dirt bike Oct 2019 and with lil to no repairs ever needed. Starts up after stored every winter! Don't hesitate shop today!

12 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best experience from start to…

The best experience from start to finish. I walked into the store and was greeted right away. The store had many bikes assembled to view and try out. Keith walked me through everything I needed to know about the Evoque E-Tron Motorcycle Style E Bike. Hassle free purchase including helmet and delivery. First time rider and it was SUPER easy! Love everything about the bike, Keith and Evoque.

6 de maio de 2025
Avaliado com 1 de um total de 5 estrelas

I didn't buy a bike yet

I didn't buy a bike yet, I've been contacting them for a while now and am not getting any responses to the emails. While Emmo responded to my email next day and answered all my questions. I guess am going to get Emmo GTS.

27 de abril de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Evoque VQ-250RL dirt bike

Purchased the VQ-250RL dirt bike. Got it shipped from Ontario to Nova Scotia. It came in a box with the front wheel, handle bars and front light detached. The assembly wasn’t too bad, there is a very helpful Youtube video that goes through the whole process. Im currently going through the “break-in” period and it feels like the engine is getting better.
The Evoque support team is responsive and helpful. But you have to realize that they are a dealer in Ontario and my bike was made in China and most likely I’m the only one in my area with that model.
If you are handy and have friends who can help, it’s a great budget option for beginners. So far so good.

31 de março de 2025
Avaliado com 5 de um total de 5 estrelas

I bought the Evoque Stinger Scooter

I bought the Evoque Stinger Scooter from their Brampton store last week. With the weather getting better, I’ve been having a lot of fun riding it. My child also enjoys going for rides on it. I’m really loving the experience and want to thank the Evoque team for this amazing product.

11 de março de 2025
Avaliado com 5 de um total de 5 estrelas

Most reliable trail bike

Before I even bought anything online the service I received through e-mail was prompt, professional and they answered all my questions. Being from New Brunswick I figured shipping would be slow. I had my bike in 3 days. Upon complete assembly and inspection there was absolutely no damage. Been riding the bike daily and have absolutely no problems. Best reliable budget friendly bike I have ever seen and me and my buddies tried alot of different brands !

19 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The employees that were working that…

The employees that were working that day thought we couldn’t understand their language. Unfortunately for them we do understand swear words and we knew they were talking shit about us the entire time. We just chose not to say anything. Also, they know nothing about how to properly strap and secure a bike on a truck bed. We immediately pulled over after they loaded the bike for us and re adjusted EVERYTHING because they did not know what the hell they were doing.

4 de janeiro de 2025
logotipo da Evoque Electric Bikes Canada

Resposta de Evoque Electric Bikes Canada

Thank you for bringing this to our attention, and I sincerely apologize for the negative experience you had. I have followed up with our staff and manager regarding your concerns. While they were speaking in Punjabi about a mutual friend and not about you, I completely understand how this might have been misinterpreted, and I regret that it caused you discomfort.

Regarding the strapping of the bike, I want to assure you that our team is trained and experienced in handling and securing bikes. However, I understand that your confidence in our process was shaken, and I deeply regret that. We will review this incident with the team to ensure our high standards are consistently upheld.

Your feedback is invaluable in helping us improve, and I truly hope we can regain your trust. If there’s anything further you’d like to discuss, please feel free to reach out directly.

Avaliado com 3 de um total de 5 estrelas

Products arrived perfect but late

Products arrived perfect, but took longer than advertised

4 de outubro de 2024
logotipo da Evoque Electric Bikes Canada

Resposta de Evoque Electric Bikes Canada

Thank you for your feedback! We’re glad your products arrived in perfect condition. Please note, your order was dispatched the same day, but shipping delays can sometimes occur due to factors outside our control. We’re continuously working with our partners to ensure faster delivery. If there’s anything else we can assist with, feel free to reach out. We appreciate your patience and support!

Avaliado com 1 de um total de 5 estrelas

VERY BAD CUSTOMER SERVICE

Believe the customer when there is something wrong with there bike, and fix it instead saying I was wasting there time, because they said screen was working which it was not.
Honor there warranty which they didn't.
Made customer fix own bike under warranty by sending customer part to fix there own bike and now there is something wrong with the new screen, then ask to remove the bad review from there site.
Made customer pay for delivery to get bike back wouldn't deliver, but later refunded after posted bad review.
Warranty never Honored it.
Customer Service is terrible terrible terrible.

14 de agosto de 2024
Avaliação não solicitada
logotipo da Evoque Electric Bikes Canada

Resposta de Evoque Electric Bikes Canada

We take customer feedback very seriously, and while we strive to provide the best service, we also believe it’s important to clarify misunderstandings when they arise. In this case, we would like to address the inaccuracies in this review.

Warranty and Repairs: We honored the warranty by promptly providing the necessary replacement part at no additional cost, and we communicated clearly about the process. Offering customers the option to install parts themselves is a common practice in cases where the issue can be resolved easily, saving them time and the inconvenience of returning the bike to us.
Delivery and Refund: As for delivery, it is true that the customer initially covered the cost. However, once the situation was reviewed, we issued a refund immediately, demonstrating our commitment to fairness and customer satisfaction.
Screen Issue: Before providing the replacement, we thoroughly tested the screen and confirmed it was functioning properly. We believe it’s important to verify issues before replacing components under warranty. Unfortunately, in this instance, it appears there may have been a misunderstanding or miscommunication regarding the condition of the bike.
Customer Service: Our team is dedicated to resolving issues professionally and efficiently. We worked with this customer at every step, including refunding delivery fees, to ensure they were treated fairly. We regret that despite these efforts, they remain dissatisfied.
We encourage anyone reading this to reach out directly with questions or concerns. We are transparent in our practices and will always work to resolve genuine issues in a fair and timely manner. Thank you for allowing us the opportunity to clarify.

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