Exclusive Lighting Ltd Avaliações 168

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great items and good value. Arrived well packaged. Only issue was with Royal Mail whose tracking kept changing. Firstsaid I would get my delivery on the Thursday then when it didn’t arrive it had no d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited the showroom twice to look at various light fittings. On both occasions we were looked after in a most professional and helpful way. We found several light fittings were liked and purchase... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was struggling to find some light that would fit my decor, the first lady that served me was very patient, she showed me different options. When I went back to order, a different lady served me, s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fabulous Company from start to finish. 2 beautiful outdoor lights ordered and loved them so much ordered another. When it arrived the glass shade was broken so sent an email. Customer service brillia... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Iluminação

Escrito pela empresa

We are a family run business with over 20 years experience selling all types of traditional, contemporary & modern lighting for every room in your home at affordable prices. We have an extensive showroom in Leeds. We have free parking for customers and are open 7 days per week with late night shopping on a Thursday.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Lovely lighting

Lovely lighting, quality is gorgeous…thank you

1 de março de 2026
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Resposta de Exclusive Lighting Ltd

Thank you for taking the time to leave us this review, we really do appreciate it.

Exclusive Lighting Ltd

Avaliado com 5 de um total de 5 estrelas

Great items and good value

Great items and good value. Arrived well packaged. Only issue was with Royal Mail whose tracking kept changing. Firstsaid I would get my delivery on the Thursday then when it didn’t arrive it had no date but items never arrived until the following Monday!

25 de março de 2026
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Resposta de Exclusive Lighting Ltd

Thank you for taking the time to leave us this review, it is much appreciated.

Exclusive Lighting Ltd

Avaliado com 1 de um total de 5 estrelas

Delivery was dreadful

Delivery was dreadful, delivered to the wrong house, more over the house it was delivered to they must have thrown it over the fence as it was in the. Back yard and the gate was locked. Our order was glazed light fittings as well. Fortunately the packages were good but the delivery was disappointing. We had to walk around 3 streets to find it. Not professional at all! Moreover we called Dpd. And Christopher Prats and neither were interested in helping me out trying to find where our delivery went. After 7!hours we eventually found it! Disgraceful

1 de março de 2026
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Resposta de Exclusive Lighting Ltd

Good Morning Chris,

I am so sorry to hear you had a delivery issue with DPD yesterday, I will ensure your comments are passed onto them regarding the place this delivery was left.

Our tracking system showed an image that it was delivered to your back door at 13:18, I am sorry that this wasn't at your property however we only can review the information that is provided.

Unfortunately Christopher Pratts wouldn't have been able to help with your delivery as they are a different company. I have spoken with their sales team this morning and i believe you were given our number to call however that call wasn't received by our team so we were completely unaware of your struggles to locate your parcel.

We are disappointed that you have left us a 1 star review for matters out of our control and for something we did not get chance to assist you with.

We hope to see you in the store again soon.

Avaliado com 2 de um total de 5 estrelas

Product not in stock

Product not in stock. told it would be in March. Now told July

31 de janeiro de 2026
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Resposta de Exclusive Lighting Ltd

Hi Mark

I understand your frustration, when you ordered the lamp in January, the ETA was late March however delays in production along with shipping container delays have had a knock on effect from our supplier pushing the date further back than expected, this situation is unfortunately beyond our control.

If you would like to take us up on our offer of a discounted display model or a full refund, please contact us and we can arrange this for you. I understand you have said you will wait for the new batch to arrive however if you change your mind, please get in touch.

Kind Regards
Suzanne

Avaliado com 5 de um total de 5 estrelas

Staff Always very helpful

Staff Always very helpful, even putting different bulbs in the light fittings to see which looks best, very reasonable prices

30 de janeiro de 2026
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Resposta de Exclusive Lighting Ltd

Thank you for taking the time to leave us this review, we really do appreciate it.

Avaliado com 5 de um total de 5 estrelas

Looking for new light fitments

We visited the showroom twice to look at various light fittings. On both occasions we were looked after in a most professional and helpful way. We found several light fittings were liked and purchased these, delivery was effected within the timescale promised.
Great experience well done.

26 de janeiro de 2026
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Resposta de Exclusive Lighting Ltd

I am delighted that you managed to find what you were looking for and were happy with the service we provided. Thank you for the review.

Avaliado com 5 de um total de 5 estrelas

Lighting

Lovely store to browse round. All our rooms in our new home have been lit by Christopher Pratts. Great staff and the lighting department have so much choice at reasonable prices. My latest ceiling light for our lounge is perfect

26 de janeiro de 2026
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Resposta de Exclusive Lighting Ltd

Thank you for leaving us this lovely review about our Leeds store and staff, we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Great help and home delivery

Great help and home delivery. Superb quality of the lamp what is now a standout piece of my living room.

26 de janeiro de 2026
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Resposta de Exclusive Lighting Ltd

Thank you for leaving this lovely review, I am glad you're happy with your purchase!

Avaliado com 5 de um total de 5 estrelas

I purchased a 3 light island light for…

I purchased a 3 light island light for my new kitchen.
The light looks fantastic.
Very satisfied with my purchase.
The service at Pratts Leeds was exceptional,Suzanne even picked the light up from the warehouse for me to collect from the store the next day.
Would highly recommend this company.
Great choice of lighting and exceptional service.

25 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Light accessories

The lady who served us did very well in ensuring that our products were wrapped very well to avoid them slipping out of the packaging. She was very knowledgeable of the light bulbs and replacement parts we wanted. Well done there.

6 de setembro de 2025
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Resposta de Exclusive Lighting Ltd

Thank you for leaving us this review, we really appreciate it! I will pass your comment's onto your salesperson Suzanne.

Avaliado com 3 de um total de 5 estrelas

The lights I ordered are beautiful

The lights I ordered are beautiful. The staff weren’t that enthusiastic which I wa shooing for when purchasing in person. They were helpful but didn’t have any knowledge on smart light bulbs which is what I was looking for. The information they gave me on he size of lightbulb was incorrect so the bulbs I bought didn’t fit which was a shame when I specifically asked so the electrician could fit them. It took 3 lightbulbs before I found the correct one which was very frustrating

26 de agosto de 2025
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Resposta de Exclusive Lighting Ltd

Thank you for leaving us this review, we are delighted to hear that you are happy with the lights you purchased from us.

With regards to your comments about the smart bulbs, our staff can only be trained in the products that we sell! The E27 lamp holder information you were given was correct for this light fitting however there are multiple sizes of bulbs with an E27 lamp holder on the market. I am glad you found one to fit.

Avaliado com 5 de um total de 5 estrelas

Very helpful and knowledgeable…

Very helpful and knowledgeable assistant who knew her stock well.
Her advice made selecting the correct lights easy. Prompt delivery

29 de agosto de 2025
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Resposta de Exclusive Lighting Ltd

Thank you for your lovely review, we will pass your comments to Suzanne who was your salesperson.

Avaliado com 5 de um total de 5 estrelas

Fantastic friendly service

Fantastic friendly service. Beautiful lights highly recommend
Sorry 1 star was definately a mistake

28 de julho de 2025
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Resposta de Exclusive Lighting Ltd

Thank you for your lovely review and comments about our service, maybe the 1 star review was an error? We hope to see you again soon!

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