I ordered a Marcy leverage gym + leg and preacher curl extensions. This came with a free 60kg set of cast iron Olympic weights. The price of the machine was £100 to £200 less than other retailers. Ord... Ver mais
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Veja o que dizem as avaliações
Purchased item which was shown in stock, no communications or replies to any emails. Only recorded message on phone line. Money taken. Terrible company. Terrible service. Have purchased other large... Ver mais
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Edit: Item finally turned up! Apparently the courier managed to lose a huge 50kg box with an elliptical cross trainer in it... My shipment was supposed to be delivered on the 9th but it was resch... Ver mais
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Offers free shipping but then tries to charge £75 at checkout. They said my postcode is classified as the highlands and that their nearest depot was Glasgow. I explained that I live 30 m... Ver mais
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Detalhes da empresa
Escrito pela empresa
Exercise is one of the UK's leading home fitness and sports retailers, dedicated to providing customers with the equipment they need to keep active and expert tips and advise to help them do it
Informações de contato
Pure Tec Ltd,, DN14 6ET, Goole, Reino Unido
- 03001312790
- hello@exercise.co.uk
- exercise.co.uk
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
After a stuttering start,Britt Ward…
After a stuttering start,Britt Ward proved to be an angel and my replacement seat duly arrived. Top marks to Britt.

Resposta da exercise
I bought an exercise bike from Argos
I bought an exercise bike from Argos. It was not suitable, so I decided to return.
The reason for 4 stars, is that it took a little while to organise a collection. However, I felt assured that the collection would take place, and all my email communications were dealt with promptly and professionally. I would be confident to use this company again.

Resposta da exercise
Excellent customer service from Britt
Excellent customer service from Britt. Had to arrange a return and all my questions were answered promptly, delivery arranged swiftly, and any issues solved.

Resposta da exercise
Needed a replacement cable for Marcy…
Needed a replacement cable for Marcy multi gym and the team sorted it out really quickly with great communication. First class service 👍🏻

Resposta da exercise
Had a couple of bits missing from my…
Had a couple of bits missing from my multi gym so contacted customer services and they were amazing. Very helpful and professional and got the issue sorted immediately

Resposta da exercise
Marcy Eclipse HG5000 Deluxe Home Multi Gym
I brought a Marcy Eclipse HG5000 Deluxe Home Multi Gym, after a minor problem I have now got an email confirming my missing parts will be sent out, this is why I have now given 5 stars thank you

Resposta da exercise
Really happy with my multi gym so far…
Really happy with my multi gym so far 18 months arm curl developed a small split in the armrest area customer service got straight back to me whithin 2 to 3 hours very efficient and agreed to send out replacement straight away cannot fault them for cover on the warranty and customer service thank you

Resposta da exercise
Great experience I purchased exercise…
Great experience I purchased exercise bike it was faulty they dealt with it very well and had a new one sent out immediately and broken one collected the following week
Thanks

Resposta da exercise
I contacted Pure-Tec regarding damaged parts a …
I contacted Pure-Tec regarding a small issue with my multigym. I got speaking to Britt and she confirm my warranty was still valid and would send me out the parts i needed replaced free of charge, and I would receive them in 5/7 days . I couldn't ask for better service. Britt made it all so easy to get sorted especially as I'm dyslexic.
Great customer service.

Resposta da exercise
Very satisfied
Bought a bike through amazon, and it was easy to assemble, clear instructions which just needed patience and common sense.
A pedal came off after 2 weeks, they were quick, friendly and helpful in replacing.

Resposta da exercise
Had a piece break on my air bike
Had a piece break on my air bike, emailed and received the replacement part less then a week later.
Excellent service.

Resposta da exercise
Shameful customer service
Shameful customer service. Rude, obnoxious. Do yourself a favour and avoid.

Resposta da exercise
Was very helpful asked for a strap and…
Was very helpful asked for a strap and we received it straight away a week later they are very helpful 100% happy with the service many thanks 😊

Resposta da exercise
I contacted this company to ask for…
I contacted this company to ask for details of suppliers of a spare cable for my Marcy multi-gym as it had snapped but beyond the warranty period. Despite this, they made the extremely generous goodwill offer of sending the cable free of charge on this occasion. Wonderful customer service! Thank you!

Resposta da exercise
Amazing service
Amazing service. Really look after customers. Would highly recommend.

Resposta da exercise
Had a couple of little problems with…
Had a couple of little problems with the machine and on both occasions the customer service has been exemplary. Replacement parts sent out within a couple of days.

Resposta da exercise
Great service and very helpful
Great service and very helpful. Solved my problem in no time. Would definitely be happy to use this company again.

Resposta da exercise
Amazing service
Amazing service. Turned around very quickly and cannot recommend highly enough.

Resposta da exercise
Excellent customer service the…
Excellent customer service the replacement parts were sent every quick

Resposta da exercise
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