Express Mortgages Avaliações 

784
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Couldn’t thank Express Mortgages enough for arranging my mortgage and looking after me throughout the purchase of my new home. Louise and Amy were so reliable and knowledgeable, which helped me throug... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great support throughout, was talked through each stage which made the process easy. Contact / communication was top notch, I had any questions or queries answered promptly & any updates were sent... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a really positive experience remortgaging with Express Mortgages. Jamie and Olivia were both super helpful, professional, efficient and proactive throughout the whole process. We’re very h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Jamie Round dealt with our case and went above and beyond throughout the entire process. He took a personal interest in the case from start to finish, which gave us great confidence and reassuranc... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretor hipotecário
  2. também em
  3. Companhia de seguros
  4. Consultor Financeiro
  5. Corretor de seguros
  6. Corretor Financeiro

Sobre Express Mortgages

Escrito pela empresa

Since the beginning in 2004, Express Mortgages has grown from a regional broker into a trusted, nationwide provider of specialised mortgage solutions. We are based in the northwest but proudly serve clients across the UK and around the globe. Our expertise spans a wide range of products, including:

  • Residential Mortgages
  • Buy to Let Mortgages
  • Insurance
  • Bridging finance

Find out more about our services here!

At Express Mortgages, we are a whole of market broker and have developed strong relationships with a broad network of lenders, allowing us to offer exclusive rates that you may not find with high street lenders.

We pride ourselves on delivering exceptional customer service, ensuring a 5-star experience for every client. We handle the hard work for you, offering continuous support throughout your application process, and diligently tracking the latest rate changes to ensure you benefit from the best interest rates.

Whether you're a first time buyer, home mover, landlord, or looking to bridge the gap for your next investment... we've got your covered!

Follow us on social media to stay updated with all things Express Mortgages!

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Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

784 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(784)

72 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Paul & Amy at Express Mortgages

My fiancée and I are getting married in February and wanted to buy our first house beforehand, and needed someone to help us navigate the process and give us the best deal we could get. After looking around, the price given to us and the mortgage deal from Paul at Express Mortgages was the best one and he was so great at explaining every step, reassuring us and really being in our corner and supporting us when going through the offers process. Amy Noble was also fabulous when providing details to the solicitor and explaining each step of the mortgage process in detail. The team overall reassured me and my fiancée in the process and ensured that we felt supported and had the best deal. I would recommend this company to anyone who wanted a stress free and streamlined process in acquiring a mortgage and conveyance solicitor! Thank you ❤️

15 de agosto de 2025
Avaliação não solicitada
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you so much for sharing your experience and congratulations on both your upcoming wedding and your first home! 🏡💍

We’re thrilled to hear that Paul was able to secure you the best deal while keeping the process clear and reassuring, and that Amy provided such great support in liaising with your solicitor and guiding you through each step.

Wishing you and your fiancée all the best in your new home and for your wedding in February! ❤️

Avaliado com 5 de um total de 5 estrelas

Extremely helpful

Extremely helpful took care of everything helped me with each step needed would recommend

15 de agosto de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your review Matthew! We’re so pleased to hear you found the process so well supported.

We really appreciate your recommendation and we're here if you need anything in the future 😊

Avaliado com 5 de um total de 5 estrelas

A pleasure to deal with throughout the…

A pleasure to deal with throughout the process

15 de agosto de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your kind words David! We’re delighted to hear that you found the whole process a pleasure.

I can see it was Callum and Amy who worked on your case so we'll be sure to let them know your feedback! 😊

Avaliado com 5 de um total de 5 estrelas

Louise and Georgia made the whole…

Louise and Georgia made the whole process of getting a better deal run smoothly

14 de agosto de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your feedback Simon!

We’re so pleased to hear that Louise and Georgia made securing a better deal such a smooth process for you.

We’ll be sure to pass on your kind words to them 😊

Avaliado com 5 de um total de 5 estrelas

Fantastic

The service offered by Jamie Round and Amy Noble was second to none. Fast, efficient and they got me a fantastic deal. They were always happy to help me on the phone with any questions or queries too. Would definitely use them again!

13 de agosto de 2025
Avaliação não solicitada
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for sharing your experience Holly!

We’re delighted to hear that Jamie and Amy provided such fast, efficient service and secured you a fantastic deal!

We really appreciate your recommendation and look forward to working with you again in the future 😊

Avaliado com 5 de um total de 5 estrelas

First time buyers

Express Mortgages are a brilliant company. They are fast with great communication and very efficient and knowledgeable. I would personally like to thank Amy and Louise they are a credit to the company.

11 de agosto de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your kind words Sharon!

We’re so pleased to hear you found our service fast, efficient, and backed by great communication. Amy and Louise will be thrilled to know their knowledge and support made such a positive difference!

We really appreciate your feedback and look forward to helping you again in the future 😊

Avaliado com 5 de um total de 5 estrelas

Had a great experience using Express…

Had a great experience using Express Mortgages. Jamie was knowledgeable, friendly and always made time to speak with me and answer any questions that I had. Over the course of a couple of weeks with frequent phone calls and emails I secured a mortgage at a great rate thanks to Jamie and Amy. They even managed to get me one cheaper than planned at the last minute. I would recommend using Express Mortgages, I found that they helped make the make the long process of buying a house easier and more personal.

8 de agosto de 2025
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Resposta da Express Mortgages

Thank you for your review Max!

We’re delighted to hear that Jamie and Amy were able to guide you through the process with such care, knowledge, and attention and even secure you a better rate at the last minute.

We really appreciate your recommendation and wish you all the best in your new home! 😊🏠

Avaliado com 5 de um total de 5 estrelas

Express mortgages have been very…

Express mortgages have been very helpful and made the whole experience of getting a mortgage offer stress free.

Jamie Round, my advisor, took all my needs and financial situation into consideration before finding me a lender.

Amy Noble was always very helpful and provided updates through out the whole process without me asking. She was very quick with her replies when I had questions which put my mind at ease.

I will definitely be using Express mortgages again in the future. Thank you guys

7 de agosto de 2025
Avaliação não solicitada
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you so much for your lovely review Fahad!

We're so glad to hear that Jamie and Amy made the mortgage process stress-free and tailored the experience to suit your needs.

We really appreciate your trust in us and look forward to helping you again in the future! 😊

Avaliado com 5 de um total de 5 estrelas

Mortgage offer received so fast

Mortgage offer received so fast! Really helpful at guiding us through as first time buyers!

Quick and painless.

Highly recommend.

29 de julho de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your kind words Luke!

We’re really pleased to hear that you found the process quick and painless, and that our team could guide you through as first-time buyers.

Congratulations on your mortgage offer! 🏠😊

Avaliado com 5 de um total de 5 estrelas

My advisor listened attentively to my…

My advisor listened attentively to my personal circumstances and his thorough understanding of the products available enabled him to secure something which a number of other 'professionals' had said wasn't possible. Once the product was identified their business operations team and I were in very regular contact to ensure the lender had all they required.

1 de agosto de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your wonderful feedback Paul!

We’re delighted to hear that your advisor’s attentive approach and in-depth product knowledge helped secure a solution that others had said wasn’t possible.

We truly appreciate you taking the time to share your experience, and if you need any assistance in the future you know where we are 😊

Avaliado com 1 de um total de 5 estrelas

We’ve been clients of Express Mortgages…


We’ve been clients of Express Mortgages for several years, with six mortgage arrangements and associated building insurances handled through them. Up until recently, our experience had been largely positive, thanks in great part to the broker we consistently worked with over the past three years. Unfortunately, since their departure, the quality of service has deteriorated significantly.

Our most recent re-mortgage application for a fully refurbished buy-to-let property in Newport was handled extremely poorly. Despite providing all requested documentation promptly, we were repeatedly asked—three or four times—for the same information, suggesting no one was properly tracking the case. There was a clear lack of internal communication and no evidence of effective case management.

Worse still, the process was entirely reactive. We had to chase for updates at every stage, with no clear timelines, no meaningful guidance, and no ownership of delays or errors. The application was eventually rejected by the lender without any explanation, and Express Mortgages made no effort to clarify why or to advise us on next steps.

The issue appears to be organisational, with clear inconsistencies in the knowledge, efficiency, and professionalism of the current team. Over the course of the application, we were told—several times—that yet another team member had left the business (three in total), and there seemed to be no handover between them. Each time, we had to start the process from scratch. Even senior management intervention made no difference; we had to request help repeatedly and still saw no improvement.

Sadly, it’s become clear to us that we can no longer rely on Express Mortgages. We will not be working with them again. If you're looking for a smooth, professional application process, we would strongly recommend thinking twice before engaging with them. It seems that many of their most competent people have left, and those who have replaced them are not operating at the same level.

We hope this feedback is taken seriously. When it comes to something as important as property finance, clients deserve clear communication, structured processes, and a basic standard of professionalism—all of which were sorely lacking in our recent experience.

31 de julho de 2025
Avaliação não solicitada
logotipo da Express Mortgages

Resposta da Express Mortgages

Hi Marius,

Firstly, we want to say how sorry we are to read this, especially knowing you’ve trusted us for several years. Your loyalty and past positive experiences with us mean a great deal, and we’re disappointed to hear that your recent experience didn’t reflect that history.

While some lenders do unfortunately decline applications and choose not to share the reasons - which can be frustrating for both clients and us - our aim is always to guide our clients through the process as proactively as possible, keeping them informed and helping them understand their options. We’re sorry to hear that you did not feel this was the case on this occasion.

We also work very hard to ensure clear handovers are carried out when staff members leave, so that our clients continue to receive consistent service. We regret that this did not come across in your experience and will review our internal processes to make sure any changes in personnel have minimal impact.

We’d like the opportunity to speak with you directly, review the case in detail, and see what we can do to address your concerns. You will be emailed privately regarding this so that we can hopefully have that conversation.

Thank you for sharing your honest feedback. It will be used constructively to strengthen how we manage cases going forward.

Avaliado com 5 de um total de 5 estrelas

Guys as always this team is amazing

Guys as always this team is amazing!

Emily & Emma thanks for your hard work ! And all your amazing knowledge
.. honest we really appreciate all that you do !

Best place in town guys!

31 de julho de 2025
Avaliação não solicitada
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for the lovely feedback Sean! We're so pleased to hear that Emily and Emma were able to support you so well.

It means a lot to us that you continue to put your trust in the team, we look forward to working with you again! 😊

Avaliado com 5 de um total de 5 estrelas

The re-mortgaging process was much…

The re-mortgaging process was much easier than I expected. All done and completed in a few days, with a much lower interest rate on a 2 year fix.
Would not hesitate to recommend Express Mortgages.

29 de julho de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your review Amanda!

We're so pleased to hear that your remortgaging process was smooth and efficient, and even better that we could secure you a lower interest rate.

I can see it was Cameron and Amy who were the advisor and case manager on this case, so we'll be sure to pass your feedback onto them 😊

Avaliado com 5 de um total de 5 estrelas

Seamless Mortgage Experience with Expert Guidance

Superb service from Natalie and Georgia —efficient, knowledgeable, and incredibly responsive. They simplified the mortgage process, secured an excellent deal, and kept me informed every step of the way. Professional and trustworthy throughout. Highly recommended if you want results without the stress.

28 de julho de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you so much for your fantastic feedback Oladimeji!

We're delighted to hear that Natalie and Georgia provided such a smooth and stress-free experience for you.

We really appreciate your recommendation and are here whenever you need us again! 😊

Avaliado com 5 de um total de 5 estrelas

Pro active customer service

Our Case Manager Emily was pro active, efficient and responsive throughout the whole process.

23 de julho de 2025
Avaliação não solicitada
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your kind feedback! We're so pleased to hear that Emily provided you with a proactive, efficient, and responsive service throughout.

We really appreciate you choosing Express Mortgages and look forward to assisting you again in the future!

Avaliado com 5 de um total de 5 estrelas

emma burnley & emily Fitzsimmons…

Both emma burnley & emily Fitzsimmons were a great help in securing me a bridging loan and in turn securing a property. Had a few hiccups on the way and they were both always on the ball to help and answer any questions. Would recommend

25 de julho de 2025
Avaliação não solicitada
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you so much for your kind words David!

We're delighted to hear that Emma and Emily were able to support you through the process and help secure the bridging loan and your new property. Even with a few bumps along the way, we're glad they were there to keep things on track and provide the guidance you needed.

We truly appreciate your recommendation and would be happy to help again whenever you need us 😊

Avaliado com 5 de um total de 5 estrelas

Used these for the last 5 years

Used these for the last 5 years and using them again for my remortgage have spoken to Jamie and Vicky both have been amazing. All the questions I had have been answered and if needed a phone call back was always made on the day they said will use these for a long time coming

23 de julho de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your continued trust over the past five years Jack!

We're so pleased to hear that Jamie and Vicky have been amazing in supporting you through your remortgage.

Thank you again, looking forward to working with you for many years to come! 😊

Avaliado com 5 de um total de 5 estrelas

10 out of 10 service

Another great experience from the team at Express. Special mention to Georgia and Callum who made the process super slick
This was a double deal for me, double bridge, double SA deal, double refinance and all done without a hitch.
Simply brilliant. 👏👏👏
Highly recommend the team at Express 👍

23 de julho de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you so much for taking the time to leave such an amazing review, Paul!

A smooth double bridge, double SA deal, AND double refinance… now that’s what we love to hear!

We’re so grateful for your continued trust and your kind recommendation. It really does mean the world to the whole team.

Looking forward to helping with the next one! 😊

Avaliado com 5 de um total de 5 estrelas

All the Staff i spoke to were very…

All the Staff i spoke to were very helpful and pleasant

22 de julho de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your kind words, Andrew!

We're so pleased to hear that you found everyone helpful and pleasant to deal with. We always aim to make the process as smooth and friendly as possible, so it's great to know that came across.

We really appreciate you taking the time to leave a review 😊

Avaliado com 5 de um total de 5 estrelas

Great communication and performance

Great communication and performance

21 de julho de 2025
logotipo da Express Mortgages

Resposta da Express Mortgages

Thank you for your lovely review, Barry!

We’re so pleased to hear you were happy with our communication and service. It means a lot to the team and we really appreciate you choosing Express 😊

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