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eXroid Avaliações 629

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

The staff were friendly and professional, but I was unhappy with the outcome of the procedure. It was very uncomfortable and my symptoms are still the same. I did write an email to this company but go... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was beyond BEYOND after chemotherapy for 8mths . Beyond BEYOND. And six weeks of manual every day. The Colorectal department in my hospital couldn't see me for 4 months! Time to use the rainy day m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Booking is easy , straightforward and choice of centres to go. Attended Dewsbury clinic, very professional, chatty and felt in safe hands. Very knowledgable operator (colorectal surgeon) so he knew h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After years of complaining to my unhelpful GP I sought out other treatment options and came across eXroid. I booked online without any hassle and had an appointment within days. I attended the Salford... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Policlínica
  2. Consultor de Saúde
  3. Serviços médicos municipais
  4. Centro médico
  5. Serviço de encaminhamento médico
  6. Hospital particular

Escrito pela empresa

eXroid offers an effective non-surgical treatment for all 4 grades of internal and internal prolapsing haemorrhoids (also known as piles) in the UK. The eXroid® electrotherapy procedure is low risk and non-invasive (no anaesthesia, cutting, stapling or stitching), with minimal or no pain, and takes 30 minutes or less. 80% of patients reported going back to their everyday activities the same or next day following treatment and on average patients need 1-3 treatments to become symptom free. Appointments are available in our nationwide private haemorrhoids clinics and our friendly and expert patient care advisors are on hand with advice, management strategies and treatment suitability. With no GP referral required, don't wait until things get worse. It the best option for most patients that are looking to get rid of haemorrhoids quickly and is trusted and delivered by leading haemorrhoids doctors. Say goodbye to piles, quickly and easily.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

629 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Req two visits

Discovered eXroid in February first appointment March 7. Dr Peravali said I had a grade 4 hemorrhoid he pushed it back in (😵). Then the treatment which was a tad uncomfortable we spoke after it had reduced by 20%. I noticed an immediate improvement I made a second appointment for the 18 April and have been symptom free since . A normal life again after 12 years. A big thank you to all the team at eXroid

18 de abril de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Afternoon Steve,

Thank you for taking the time to leave your views on your journey with us and the clinical team - we are very pleased to that you had symptomatic improvement shortly after your second treatment, especially as you were suffering with the most severe grade.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

Whole process start to finish was great…

Whole process start to finish was great and my haemorrhoids are gone. Great service.

19 de abril de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Afternoon Debbie,

Thank you for sharing your thoughts on the service you have received and your outcome. We are pleased to hear you are symptom free.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

I really recommend this treatment

I really recommend this treatment. It's worked and made me so much more comfortable - wish I had done it sooner, so I didn't suffer as much. Friendly and helpful staff that explained the procedure and results.

27 de março de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning,

Your feedback is like many of our patients, who also wish they had done this sooner. Thank you for sharing your thoughts on the care and service received.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

Experience far better than expected

Very kind and efficient Reception staff to begin with. Doctor was extremely good at putting me at ease as was all his clear explanation about the treatment.

21 de março de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Jean,

Thank you for taking the time to leave your views on the service you received at your appointment. Thank you for trusting eXroid to help you on your journey to being symptom-free.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

Wish I had opted for this sooner

Wish I had opted for this sooner

Easy procedure with very professional clinician. The nurse was very friendly and helped to make it a much better, relaxed experience.
So far, it is has been a sucess and made life much better.

3 de abril de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Jonathan,

Your feedback is like many of our patients, who also wish they had done this sooner. We are pleased to hear your life has been made that little bit better without the worry of your haemorrhoids. Thank you for sharing your thoughts on the care and service received.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

I had heard about this procedure from…

I had heard about this procedure from someone else and decided to have this done, the procedure was comfortable and within a couple of days I knew it had worked as my symptoms had improved, one month on and everything is good.

9 de abril de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Amanda,

Thank you for taking the time to leave your views on your journey with us so far - we are very pleased to that you had symptomatic improvement shortly after the treatment and 1 month on are still enjoying the benefits of being free from haemorrhoid symptoms.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Avaliado com 4 de um total de 5 estrelas

Getting rid of a discomfort at one's rear end. The procedure was quick and almost…

The procedure was quick and almost painless. A little discomfort initially but that soon subsided. For a few days after the treatment a little leakage was experienced but by the end of week 1 all was well and I have not looked back. I wish that I had considered having the operation earlier It would have saved a lot not having to buy anal cream etc and underwear.

3 de abril de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Anthony,

Thank you for leaving your candid views on your personal experience of the procedure and symptoms changes experienced - this is very helpful for others to read about. Thank you for trusting eXroid to help you become symptom-free.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Avaliado com 4 de um total de 5 estrelas

Found experience uncomfortable but no …

Found experience uncomfortable but no pain no gain think you need to be more honest about pain not saying not much discomfort very pleased with results though after years of constant bleeding now gone many thanks to your staff but again explain more about pain to clients

7 de março de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Christopher,

Thank you for your open feedback on your personal experience of the treatment and your pain levels experienced, we do know there are some patients that tolerate this less than the majority do try to explain as best we can in terms of what to expect, but we always appreciate the opportunity to further improve our service.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

Though we did not go ahead with the…

Though we did not go ahead with the treatment as discouraged by the very honest Colo-rectal surgeon Mr Macklin in Dewsbury, who diagnosed it as something else ( and whom I give five stars to) I would like to give five stars to Jade Whitekar patient liaison, who was fabulous and went out of her way in arranging an early apt for somebody with learning difficulties. She prevented us from a potential terrible travel all the way to Manchester an hour and a bit away from us and contacted Mr Macklin who was also kind enough to fit my brother in before the start of official hours.Despite being on leave she remained concerned and followed up on my brother and also arranged the refund asap without any fuss and without me even enquiring about it. I can only vouch for the Dewsbury clinic as clean friendly easy parking and a fabulous Colo-rectal expert/Surgeon.

19 de abril de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Gir,

Looking after your brother was an absolute pleasure - despite him not needing treatment, we were very pleased to be able to help him get the care he needed in an environment that meant he felt safe and comfortable and you were able to get some clear advice on your brother's onward care.

We have fed back your sentiments to the team.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Avaliado com 4 de um total de 5 estrelas

After experiencing haemorrhoids, it's great to finally have relief.

After experiencing haemorrhoids for a few years, I finally decided to do something about it. I don't favour surgical treatments, so I decided to try this approach.
The treatment is definitely uncomfortable - the reason for 4 instead of 5 stars. I think the pain guideline they offer understates things. Because they were only able to use a reduced current for me, it took much longer than originally planned. Just be prepared to be flexible on the day.
However, my recovery was quite quick, with some discomfort effectively addressed with a Panado. My symptoms have definitely subsided to where I was years ago and after just one treatment.
I received the 4-week follow-up call after I completed the emailed follow-up form. A follow-up treatment was suggested, but I have decided to wait and see if that is really necessary. I am more diligent about including fibre in my diet, maintaining hydration, and exercising a little more.

22 de março de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Paul,

We are so pleased to have been able to help you get some relief from your symptoms. Thank you for your open feedback on your personal experience of the treatment and your pain levels experienced, we do know there are some patients that tolerate this less than the majority and so this will help others when considering this option.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

A very successful treatment

I discovered this treatment after other treatments on the NHS failed (including banding) Having had surgery for Haemorrhoids previously I knew for sure I didn't want to go down that route. I had 2 sessions of Exroid treatment, neither were very painful and the result has to date proved very successful. I would definitely recommend considering this above other treatments

4 de março de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good afternoon Colin,

Thank you for taking the time to leave your views on our treatment compared to the others you tried via the NHS. We will continue to campaign to get this onto the NHS so that more patients can get access to our procedure, instead of being faced with the options available or having to privately fund.

Thank you for trusting eXroid to help you become symptom-free.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

You guys have really helped me out from…

You guys have really helped me out from the first call from Ross to dr sinha with the treatment and to Emille with the follow up after care call. All very caring and professional people. My symptoms have gone and it’s put my mind at easy. Thank you so much for your help. I really appreciate it.

15 de abril de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Paul,

Thank you for taking the time to leave your views on the service you received from the pre and post treatment team and treatment you received with Mr. Sinha, we will be sure to pass your feedback on. Thank you for trusting eXroid to help you become symptom-free.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

Avaliado com 1 de um total de 5 estrelas

Biggest waste of money

Biggest waste of money, don’t do it. I have one small hemmorhoid and didn’t even work on that. Trust all the bad reviews - total con.

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good morning Holly,

Thank you for taking the time to leave your feedback. We are very sorry to hear that your symptoms have persisted following your appointment.

We believe that you may benefit from a further clinical review to preserve the progress you have seen. We have requested more information to help us identify your records so that we can discuss this with you.

We remain available for any further support, please feel free to get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com at any point.

Best wishes,
eXroid Team.

Avaliado com 5 de um total de 5 estrelas

Thank you so much Dr Rosa and everyone…

Thank you so much Dr Rosa and everyone at eXroid. I have suffered and put up with what I now know is 3 stage 2 hemorrhoids for 20 years. After the treatment I had and consultation at Harley Street I have no hesitation on recommending any one in two minds not to delay and book yourself In for a consultation ASAP. My only regret is that I did not do this sooner as no more bleeds or pain when walking our dog and a general life changing start to everyday :)

12 de abril de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Chris,

We are so pleased to have been able to help you get the relief you needed after after suffering for so long and you are now living pain-free, thank you for taking the time to leave your views on our service and treatment you received at our London clinic, we will be sure to pass your feedback on to the team there.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Avaliado com 1 de um total de 5 estrelas

Pay attention to the negative reviews…

Pay attention to the negative reviews as well as the positive.
Peoples reviews made this sound like a miracle cure.
I went in December 2023 with 3 haemorrhoids, two grade 3 and one grade 2. They were prolapsing due to weightlifting I'd just started with a PT. I packed that in before my treatment.

The treatment is very uncomfortable not just a little.
After my first treatment it took the pressure off immediately after and they definitely shrunk. I was happy with this and happy to wait on the nhs waiting list for further treatment.
After 5 weeks I received a call from a man asking if the problem was resolved to which I said I think I have 1 left as thats all I can feel but its small and a lot lot better. He then said that I "need" to come back and book in for further treatment or they will just come back. I told him I don't have the money for further treatment right now and he pressed down further telling me to get finance. The call felt like a pressured sales call not just a check-up.
I then booked the 2nd treatment on the call after he worried me and made me feel as though my money would just be wasted.

My 2nd treatment (where I found out I still had 3 haemorrhoids- one gade 1, two grade 2) was much more uncomfortable then the first and felt like hot matches going up.
Straight after the treatment I felt a big pressure and a swollen feeling which continued on for weeks. There was a lot more blood than my first treatment and I could then feel 2 big lumps hanging out any time I went to the toilet.
When I received my after call and told them things are now worse they offered me a free consultation but seen as though im in Leeds and they're in Manchester I didn't fancy another trip there for them to say I need more expensive treatment that clearly isn't working. I looked online and I booked with Spire Hospital instead to see a colorectal surgeon. He examined me and said I now have two prolapsed grade 3 and a grade 1 haemorrhoid. So after spending nearly 2k on "treatment" I'm still with 3 haemorrhoids and only 1 has shrunk, 2 are worse.
I spoke to them again on the phone as I want some of my money back to put towards treatment with the private hospital and they told me to email.
I emailed and the response felt cold and lacking care with complete refusal to give me back any of the money even though the problem is now worse.

I would never recommend this treatment. Go to a proper hospital and find out your options as you will just have to keeping going back to them and wasting your hard earned cash.
They will never give a refund even if they make it worse for you.

26 de janeiro de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good morning Amy,

We are very sorry to hear you weren’t satisfied with the outcome of your treatment and the service received. Thank you for reaching out to our Patient Services and medical team also. We are committed to working towards a resolution with you and providing and improving our patient care. We are grateful for all feedback and the opportunity to improve the service we provide.

Kind regards,
eXroid

Avaliado com 5 de um total de 5 estrelas

LIFE CHANGING EXPERIENCE

From booking the appointment at the Birmingham Clinic to having the treatment I had a very professional experience and staff put me at great ease. I had one grade 3 haemorrhoid very painful
Which was successfully treated after one treatment a truly life changing experience well worth the fee and will return if the symptoms ever return.
Now pain free and enjoying life to the full.

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Morning Jane,

We are so pleased to have been able to help you get the relief you needed after just one treatment and you are now living pain-free, thank you for taking the time to leave your views on our service and treatment you received at our Birmingham clinic.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Avaliado com 2 de um total de 5 estrelas

Nope

The doctor and assistant nurse were great, punctual and efficient. Despite every positive review I'd read about the treatment, my personal experience was painful and even though I was laying on my side I felt faint and nauseous with the discomfort. The doctor said the piles were reduced by 20% after the treatment and that they would continue to reduce in size over next 4 weeks, that was 5 weeks ago. There has been no change in size or discomfort. I was expecting more significant results, and because of this for me I feel it was a waste of money. You go in for the procedure in hope that you will be a success story. Those reviews that you read of someone else's bad experience you ignore, hoping to be pain free within 24 hours bouncing back into a "normal" existence! Heres another unsuccessful experience to read and to ignore.
My friend had exactly the same treatment abroad...it cost less than 1/4 the price and he was given an epidural to avoid pain and discomfort.

13 de fevereiro de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Hi there,

Thank you for sharing your feedback. We are very sorry to hear you weren’t satisfied with the outcome of your treatment. We would like to help you and understand your feedback to help us improve the service we provide. To help us do this we have sent you a "Request for information" through TrustPilot which will help us identify your records to follow this up. Alternatively you can contact us directly on 0800 999 3777 or patientservices@exroid.com so we can provide you with a clinical review and information on your treatment as part of the aftercare service.

Kind regards,
eXroid

Avaliado com 5 de um total de 5 estrelas

Exroid Liverpool

Had treatment in Liverpool clinic recently, and have had no problems since then. Treatment was not entirely comfortable, but was well worth it. Back to normal activities straightaway. Two months later, and no symptoms at all. Fingers crossed I won't need any further treatment. Would highly recommend.

19 de janeiro de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Afternoon Rob,

Thank you for taking the time to leave your views on our treatment and the service you received at our Liverpool clinic. We are so pleased to hear that you are living symptom free after just one treatment.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

My life has actually been transformed…

My life has actually been transformed since having this treatment. I would highly recommend anyone to have it done. Very professional and efficient company.

12 de janeiro de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Afternoon Teresa,

Thank you for taking the time to leave your views on our service and treatment. We are so pleased to hear that our treatment has been transformational for you.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Best wishes,
eXroid Team

Avaliado com 5 de um total de 5 estrelas

Excellent experience

The service provided by everyone at eXroid was fantastic.
The facilities are welcoming and clean.
Everyone I spoke and interacted with were friendly and knowledgeable.
I needed two treatments and will continue with more should I need them.
Thank you for your time.

6 de fevereiro de 2024
Avaliação não solicitada
logotipo da eXroid

Resposta da eXroid

Good Afternoon Julian,

Thank you for taking the time to leave your thoughts regarding your treatment journey so far with eXroid. We are pleased to hear that you have felt welcomed and well informed at every stage.

If there's anything we can help you with, please do get in contact with our professional advisors on 0800 999 3777 or patientservices@exroid.com

Warm regards,
eXroid Team

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