I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages. Eye-Que support answered all my questions i... Ver mais
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Veja o que dizem as avaliações
Verai EyeQue isn’t ideal for international customers like me. You don’t get the same services, there’s no option to have the try-on glasses shipped to you, to check if your eye measurements are accura... Ver mais
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for... Ver mais
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It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really he... Ver mais
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Detalhes da empresa
Escrito pela empresa
Home | Vision Test From Home | EyeQue
Informações de contato
Eureka Dr 39608, 94560, Newark, Estados Unidos
- support@eyeque.com
- eyeque.com
4,0
Muito Bom
1 mil avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My husband and I no longer have vision…
My husband and I no longer have vision insurance so I thought I would give EyeQue a try. I have to say that I am pleasantly surprised at how well I can see with my new prescription and trial glasses. When EyeQue comes out with a bifocal option I will definitely give it a try as well. I would highly recommend this product.
3 de setembro de 2022
Resposta de EyeQue
Hello Mary - thank you for sharing your personal experience with us! I understand the skepticism you may have had when you first came across the VisionCheck, but we are glad you gave EyeQue a chance and saw it for yourself (pun intended) that clearer vision is possible with our device. We appreciate you and thank you for your recommendation!
Pretty Accurate
The readings for the left eye are perfect. The right eye was slightly off so I adjusted it when I ordered glasses. Overall I really liked using your product and can recommend it.
25 de agosto de 2022
Resposta de EyeQue
Hello Nancy,
Thrilled to hear how well the VisionCheck worked for you! We appreciate your support and thank you for your recommendation!
The team answered my question and I was…
The team answered my question and I was able to complete my repeat eyeglass numbers
6 de setembro de 2022
Resposta de EyeQue
Hello Boyde,
Thank you for your review! We're glad you are satisfied with the support that you received. Please feel free to contact our support team again if you require any future assistance.
TheVisionCheck
Great product once you familiar with the device after multiple tests. Save me many trips to visit optometrist.
5 de setembro de 2022
Resposta de EyeQue
Hello Der! Thank you for leaving us a review! You are correct, it takes a bit of practice to become familiar with the VisionCheck and how to test correctly, but your patience and persistence will pay off! We're glad to have helped provide measurements for you, but we still think it's important to see your Optometrist regularly to check your eye health :) Thanks again for the support and have a great day!
OMG - EXCELLECT product
OMG - EXCELLENT - I was hesitant, but over the ridiculous high prices of going to an eye doctor - have them rush you thru a visit - "hows this - now this - hows this one blah blah blah " - Take your time - get used to the product - waited for the glasses to arrive and DANG - these are the best with bifocal glasses i have ever had - no more expensive dr eye visits waiting for months to get a scheduled appt and hello eye glass purchase websites .. GREAT JOB EyeQue - lets work on bifocal product for us old folks :)
3 de setembro de 2022
Resposta de EyeQue
Hi there and thank you for your review! It was exciting reading about the experience you had with our product! I completely understand the skepticism, but I'm glad you gave EyeQue a try anyways and discovered yourself that (with a bit of patience) reliable results are possible. Since our device is not a diagnostic tool, it is still important to see your eye doctor to check the health of your eyes :)
Have a great week!
a very affordable way to keep track of…
a very affordable way to keep track of vision changes between yearly doctors visits
31 de agosto de 2022
Resposta de EyeQue
Hello Steven,
Thank you so much for your feedback about being able to utilize our products to track your vision! Hope you have a great rest of your day!
Don't hesitate to give EyeQue a try
The testing equipment is fairly easy to use....it does take a few test runs to get the hang of it. The EyeQue numbers that you receive from the test are accurate as I have already received new glasses ordered online with the testing results. Love the option to get the try-on glasses for a low cost. They allow you to test the EyeQue numbers for accuracy without having to purchase more expensive glasses only to find the prescription isn't correct. Plus they could be used in an emergency situation if your glasses are broken or lost until you could get a new pair.
29 de agosto de 2022
Resposta de EyeQue
Hello Kelli,
Thank you for taking the time to share your EyeQue experience with us and our potential customers who are curious if it really works. We're happy to know you took advantage of the try-on glasses option and that you were able to order regular glasses after confirming your EGNs worked for you. We appreciate your support! Have a great week!
Couldn’t be improved
Couldn’t be improved! Denzel is as professional and thorough as anyone at any eye care practice I’ve ever used, if not more so. (And I’ve worn glasses for about 70 years.) Completely satisfied with the service and the product.
28 de agosto de 2022
Resposta de EyeQue
Hello there!! Thank you so much for the kind words, and we're happy to hear that our support team has provided excellent service for you. Please feel free to contact our support team again with any other questions. Have a great day!
I have answered before won’t change my…
I have answered before won’t change my opinion
20 de agosto de 2022
Resposta de EyeQue
Hello there,
Thank you for your comment. Our apologies for the confusion - the second request for a review was sent only because you submitted more than one support ticket; it was not an attempt to change your opinion.
To that regard, I am aware that you were not satisfied with your experience (which I am sorry to learn), but please understand that since your query was not customer support related, our team was unable to provide you with the answer you were looking for. Your request required assistance from a different department, so the support representative obliged and forwarded your message accordingly. If you have yet to hear back, it is possible the service is not needed at this time.
Should you have any specific questions about our products and/or need technical assistance using them, our support team will gladly assist.
Super Support Received!
I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages.
Eye-Que support answered all my questions in a thorough, intelligent, and respectful manner. I do not see how support could be better than that given to this 87 year old.
My name is Mack. I think this review somehow got linked with another customer. This is my only review.
19 de agosto de 2022
Resposta de EyeQue
Hello there! We're sorry to have caused some confusion with the outdated pages - the customer support representative you were working with has shared your experience with our web team so the appropriate updates can be made.
If you find you have additional questions or need assistance with anything else, please feel free to contact us again - we're happy to help!
My experience with EyeQue
My experience with EyeQue has been great. Upon unpacking my device I noticed a piece was missing. I notified the company. The item was shipped out to me immediately. I’m here to say that I wished all customer support teams were this fast and friendly as this team has been.
18 de agosto de 2022
Resposta de EyeQue
Hello NordVPN User! We're so happy to hear that our support team was able to assist you efficiently, and that you were satisfied with the service we provided. If you need anything else, please feel free to reach out again! Enjoy your day!
Excellent Results
Excellent Results. I worked with Denzel during my first time using the tools and he helped me understand the results. EQ customer service is impeccable, and Denzel and I partnered very well. My end result was very satisfying. I ended up with a computer EGN and a single-vision (far) EGN. I am now awaiting two new fantastic cat-eye frames and I cannot wait to wear my new glasses!
16 de agosto de 2022
I had a hard time using the tester and…
I had a hard time using the tester and then when the test glasses I ordered arrived they did not work at all.
16 de agosto de 2022
Resposta de EyeQue
Hello Marika,
Thank you for your review! We are terribly sorry to hear that the Try-On Glasses do not seem to work well for you. A support agent has reached out to help troubleshoot the issue.
It's perfect now but sometimes again…
It's perfect now but sometimes again not work properly
16 de agosto de 2022
Resposta de EyeQue
Hi Dhimant,
We're happy to hear that the PDCheck app is working fine for you now. Should you need additional assistance, please feel free to contact our support team.
Excellent very accurate device.
Very easy to use. Great communication from support staff. Saves a trip to an eye doctor.
Very recommended from me.
14 de agosto de 2022
Resposta de EyeQue
Hello Tim! It's fantastic to hear that your experience with the VisionCheck, as well as our support staff, was a great one!
We're glad to be able to provide these tools to our customers so they have the convenience of testing at home, but we don't want to forget to stress the importance of regular eye exams to check the health of one's eyes :)
Please feel free to reach out to our support team again with any questions that may arise. Have a great week!
It took a little getting used to…
It took a little getting used to differentiating between the red and green lines.. once i could do that, i proceeded with the test. The try on prescription was spot on.. thanks for a great product.
13 de agosto de 2022
Resposta de EyeQue
You're absolutely right, Roland! It may take a bit of practice to find the right position and to become acclimated to the test process, but clearer vision is possible when used correctly! We're delighted to hear that your try-on glasses worked great for you. Thank you for sharing your experience with us!
Wonderful
Tools, if followed to the letter, will get you the glasses/contacts/eye correction you want or need, without the cost of traditional eyecare visits. You can learn a lot about 'eyeglass numbers' and so much more, as well. Truly educational and very much worth the time and cost.
13 de agosto de 2022
Resposta de EyeQue
Hi Krd! Thank you for your review! You are correct, if used as directed (and are a consistent tester), you can generate reliable measurements for glasses. There may be a bit of a learning curve for some, but with a bit of patience and commitment, it will work! We are glad to help out with any questions along the way.
Thank you again for your support Krd!
I would just like to warn other…
I would just like to warn other dissatisfied customers wanting a refund of same day purchase ..they take your money quickly and lag as long as possible expediting notification for insurance to re-establish availability to shop else where, its been 11 days since. I had to call my ins. who in turn called them to confirm.
Make sure they follow through even with their dissatisfied customers. @
Stow, Ohio store
11 de agosto de 2022
Avaliação não solicitada
Resposta de EyeQue
Hi Jude,
Thank you for your review, but I think that you're talking about an actual store location to which EyeQue does not have one. Could you be thinking about a different company? Our headquarters is located in Newark, CA and we have no brick and mortar stores. If this is incorrect, can you contact our support team at support@eyeque.com with the issue you have as we have no records of purchases in our system of any of our devices.
Not accurate, proceed with caution
I was unable to get accurate eyeglass number results with EyeQue, they were always off by a large factor. I suspect it could be because of my permanent screen protector? Make sure you have some semi-recent values from an optometrist to sanity check against.
10 de agosto de 2022
Resposta de EyeQue
Hello Anthony,
Thank you for your review! I'm sorry that your results are not similar to your previous eyeglass prescription. Currently, your individual test results are inconsistent, which is hindering our system from generating a reliable set of EyeGlass Numbers. A support agent will contact you to provide further assistance.
I asked if your product worked with…
I asked if your product worked with astigmatism , I was told yes so I purchased your product, What I was not told it is limited to about a 3 astigmatism and I am a 4 astigmatism so it did not work for me it was just a waste of money and time
10 de agosto de 2022
Resposta de EyeQue
Hello Richard,
Thank you for your feedback; any review helps us improve our product and processes. One of our agents did reach out to you when your results were inconsistent to help you better understand your testing. With only three tests and a wide spread of results, a suitable set of EyeGlass Numbers cannot be generated for you. This is what prompted support to reach out. Our devices can support up to -5.00 Diopters of CYL, but the results can start to vary the closer to our range limit your testing needs are. Our limitations are listed on the store page for the VisionCheck as well as on the Amazon store page for the device. Please reach out to our support team so we can further help you with your results.
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