EzLicence Avaliações 425

Easy communication with customer service

Ezlicence was very understanding of my situation and refunded the extra credits bought after details were provided. Would definitely approach them in future .

My request for a refund was processed immediately without any delay. My experience with booking an instructor was rocky, as the instructor cancelled a day prior to the booking, however this could've been due to an unforeseen circumstance. i appreciate how my refund request was handled by the Support team efficiently

The platform is easy to use and customer support is efficient and reliable.

Very friendly staff who even congratulated me on passing my test. They also sorted out the issue in a prompt manner.

Convenience of booking an instructor, booking the lessons and the final drivers test was seamless. George was my daughter's instructor, and he made her feel comfortable and provided her constructive feedback that was well received. With his guidance and the required hours she was able to get her license on her first attempt. No hesitation in recommending them to friends and family.

Quick replies back and helped me out straight away!

Pretty good. Had to request a refund for my account credit, as my chosen driving instructor retired after only a couple of lessons. They tried to get me to book with an alternative instructor first instead of giving refund, but wasn't too hard to state my case and get it in the end.

The response was quick and easy. The customer support team was able to understand my concerns and address them correctly and quickly. They helped me manage my booking issues with ease

⚠️ WARNING to anyone booking with EzLicence!
Had a terrible experience — they refuse to refund even when the Department of Transport cancels the driving test, which is completely out of your control! Their “policy” is just an excuse to keep your money. 😡

This company does not care about fairness or customer rights. If this happens to you, report them to Australian Consumer Protection — it’s your right as a consumer. Don’t let them get away with it! 🚫

#EzLicence #ScamAlert #ConsumerRights #Australia #DrivingTest
⚖️ Your rights under the Australian Consumer Law (ACL)
• You paid for a service (a driving test package or lesson).
• That service was not delivered, through no fault of yours (DOT cancelled).
• Therefore, you are entitled to a refund or reschedule — regardless of their “no refund within 24 hours” or similar policy.

A business cannot rely on its own terms to avoid refunding you when the service failure was beyond your control.

Despite complications with driver cancellations, the business was able to provide me with help and support. Thank you!

What made my experience great was my instructor. I had my practice the same day as my test so I was nervous. But thanks to my instructor Toli I passed. He made sure that I was relaxed and well looked after so that’s why I’m giving it 5 stars cause thanks to him I’m on my Ps

Although my experience with the driving instructors were poor, the customer support team helped so much regarding me wanting a refund and were very quick to action.

I wish I had looked into other instructors!!!!

Scheduling and location changes: I booked one-hour lessons on Tuesday and Wednesday this week, with Thursday designated as the drive test day. (Today), Tilak has repeatedly changed lesson locations and drop-off arrangements, despite clear expectations set at the time of booking.
Burden on family: My wife and I, who have three young children and (one of our children has special needs) were required to transport me to Werribee Vic Roads for Wednesday’s lesson, implying additional stress and disruption to our family schedule, but we made it happen, as instructor advised that it would be beneficial!, and that driving test day time for lesson won’t be on time due to business of day! So why we agreed to drop me to Werribee.

Incorrect planning on test day (today) Tilak indicated that there would be a total of 45 minutes of lessons on the day of the driving test due to test times and his workload, and my husband agreed to doing it on Wednesday! We later discovered that the plan altered again, with Tilak stating that he would not drop me off after the test because Altona North is too far. This contradicts the information provided at booking and the expectation set for test-day logistics.
Booking details and cost calculation: There is a dropdown menu in the app with my address for cost calculation based on test location and pickup/drop-off location which I thought, The changes to drop-off arrangements contradict the terms of service and the expected convenience we booked EZ License for.
Communication and reliability: Tilak arrived on the wrong day (Monday) despite confirmed Tuesday/Wednesday/Thursday bookings, which required us to intervene and correct the schedule. This level of miscommunication and lack of attention to detail is unacceptable.
Overall dissatisfaction: I have not experienced this level of unprofessionalism with instructors in other countries, and this experience has caused significant stress, especially on a day that is already stressful due to the driving test.

I’ve paid so much money for these lessons and driving test; and now I’m feeling ripped off with services!

Sanjay was a great communicator, concise and easy to learn of, especially for manual license

One star is too much got ripped off did not get the driving test package that paid for.
Instructor Sanjay turned up late then drove to test centre not son as was planned and paid for. Support from Ezlicene zero

Booked a driving lesson with Ezlicence

Unfortunately it was double booked was unable to get same day > date at short notice didn't re book went to the help chat saying i wanted a full refund & explainend the situation

Within minutes an email arrived confirming a full Refund would be given checked my paypal account
Money was there waiting to be cleared.

All this done by Fatima the customer service officer In less than 10 minutes

Great job done by customer service

Keep up the good work.

Frank was very honest and constructive in his approach to teaching.

After booking my lesson unfortunately I can’t attend due to some unavoidable circumstances. I ask for refund and they were polite and quick in response. I appreciate.