EZ Shopper Avaliações 

182
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Extremely happy with my purchase! I wasn't sure what to expect but I was incredibly pleased with the build quality when the desk arrived. I purchased the desk during a sale, but even at full price it'... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful and spacious. Looks amazing on my bedroom corner! 😍 Loving it. Wasn't that hard to follow instructions and all tools are are there for you. Quick and safe delivery 🚚 A UK business wa... Ver mais

Avaliado com 4 de um total de 5 estrelas

Great desk and works wonders. Not 5 stars as the instructions included were quite hard to follow. While the whole process is quite easy if you know what you're doing, we had to actively look up an ass... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Product is good, price is good, just that the delivery experience isn’t perfect. It is not like the product delivered broken, but it’s frustrating when you don’t know the delivery time until the last... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja para Mesas para Computador
  2. Loja de banheiras de hidromassagem

Escrito pela empresa

We're a UK based eCommerce business committed to providing great quality products at prices you won't find in other places. We want to keep our customers happy and value any feedback to improve our service.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

182 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(182)

0 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Great desk, very solid and works perfectly.

My desk was delivered later then promised but Will was really helpful and get me up to date with the delay and when the desk was being delivered. We put the desk together today and after a couple of missing pieces were collected from B&Q, we put the desk together slowly but surely took us a couple of hours but it looks great and works well, just what I needed, really pleased 😀

30 de agosto de 2021
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Resposta da EZ Shopper

Hi Julie, thanks for the review and sorry to hear it was missing pieces, had we known we would have gladly sent replacements out to you! All the best.

Avaliado com 5 de um total de 5 estrelas

Easy 5 stars!

I highly recommend EZ Shoppers. I bought a Electric Height Adjustable Standing Desk and it met all expectations! Such a good price for a great product. It was easy to put together and it’s just what I was after to release some tension for my back and shoulders being sat all day working from home. The size is perfect and I love that you can save four hight settings. Very friendly customer service too when I contacted them about a delivery question. Highly recommend!

27 de agosto de 2021
Avaliação não solicitada
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Resposta da EZ Shopper

Thanks for the kind review Tonje! Really glad that you're feeling the benefits from using it. We hope to see you again soon!

Avaliado com 4 de um total de 5 estrelas

The price was right...

The price was right, the product is fab, the communication about my order was great.

This could have been a 5 star if the delivery communication was managed correctly. Realistically the delivery is 3 working days, not next day, which im ok with, if my expectations had been met, the company got my delivery to the courier on the next day, but the courier then lets you down. This is still your delivery regardless, if you look at your reviews it's a consistent message, so I would consider building it into your experience by offering standard delivery 2 to 5 days and get 5 star reviews instead. (Then maybe up-sell on a next day courier delivery to a company you can trust to deliver next day). 😉

27 de agosto de 2021
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Resposta da EZ Shopper

Hi Lynsey,

Thank you for your review. We certainly take on board your comments re delivery. To be honest, the deterioration in courier service happened all very suddenly around 2 weeks ago, and before this, they were meeting our estimates. Since then, we have updated our delivery estimate on site to state up to 7 days, to manage expectations better. The courier company are struggling with a severe driver shortage.

Unfortunately, we don't have any next day options, as the desks are too big and heavy to go with the regular mainstream carriers, otherwise we would not be choosing to use XDP. We do already pay XDP a premium for their "overnight" service. They never meet this, but we want to give the best chance for the products to arrive as quickly as possible.

Thanks for bearing with us, and we hope you enjoy your desk. Hope you enjoy the long weekend!

Avaliado com 5 de um total de 5 estrelas

Fab desk

Fab desk, delivery took a while but due to courier

27 de agosto de 2021
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Resposta da EZ Shopper

Hi Debbie,

Thank you for bearing with us on the delivery. They have really been struggling all of a sudden due to a driver shortage which put us in a very difficult situation. We have since updated delivery estimates to state up to 1 week on our website.

Hope you enjoy the long weekend.

Avaliado com 5 de um total de 5 estrelas

Incredible customer service

Incredible customer service. Went above abd beyond. I ordered a desk and while it was being delivered, I lost my job and wanted to cancel the order. Will managed to stop the delivery even though it had left the warehouse. They also did not charge me for the return delivery charge and provided a full refund. So grateful. Thank you!!

25 de agosto de 2021
Avaliação não solicitada
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Resposta da EZ Shopper

Hi Ms Ferguson,

Thanks for this lovely review. We are glad that we could be of help, and wish you all the best in your job search and the future.

Avaliado com 1 de um total de 5 estrelas

EZ Shopper use XDP Couriers who receive…

EZ Shopper use XDP Couriers who receive terrible reviews.
Its now 4 days since the order was placed and 2 days after the supposed delivery date.
I have had no consignment number from either so I am unable to track the delivery.

Not happy

20 de agosto de 2021
Avaliação não solicitada
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Resposta da EZ Shopper

Hi Robin,

Thank you for taking the time to leave a review, and we are very sorry that you have been disappointed enough to leave a 1* review for us.

Firstly, and for transparency, we would like to note that this review was left 10 minutes before you first reached out to us via email to let us know that the product had not arrived. Upon receiving your email, one of our team replied to you in less than 20 minutes with an apology, full tracking details and plan of action.

We've not heard from you since, and note that the desk has been successfully delivered according to the tracking. Our Founder has also tried to reach you separately and not had a reply.

We do apologise that your desk was late arriving. We have had a number of problems with our courier in the past 2 weeks, which all started happening very suddenly, so was very difficult for us to manage internally, as to an extent what happens in the courier network is out of our control, albeit our responsibility. They have experienced a significant driver shortage which has been affecting their network.

With regards to our choice of carrier (XDP), we would much prefer to use one of the more reputable carriers (DPD/DHL etc), but unfortunately they will not carry this desk type because it is outside of either the weight or size limits. This is one of the downsides of selling single piece desktops (unlike some other cheap alternatives which come in two pieces, but are easier to transport).

We have now removed delivery estimates from our website for these products for the time being, and advised customers before ordering that they can expect delivery to take up to a week, as we do not wish for more customers to be disappointed whilst our courier continues to let us down.

Anyway, thank you for shopping with us, if you have any further concerns please feel free to reach out to us and we will be happy to help.

Avaliado com 5 de um total de 5 estrelas

Great product - Superb Customer Service

Great product, delivered slightly late due to the courier - however very quick updates and responses from Will, even checking up once he saw I had received the desk - highly recommend this company 10/10

19 de agosto de 2021
Avaliação não solicitada
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Resposta da EZ Shopper

Hi Ben, thanks very much for your understanding and for leaving this lovely review. All the best!

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant…

Absolutely brilliant…
Communication was extremely excellent….
Would highly recommend
Many thanks Luke for your assistance all through my transaction

3 de agosto de 2021
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Resposta da EZ Shopper

Hi Kim,

Thanks very much for leaving this great review. We hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Desk is excellent quality and was…

Desk is excellent quality and was simple to assemble - very impressed so far, especially for the price!

30 de julho de 2021
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Resposta da EZ Shopper

Hi Chris, thanks for this lovely review, we appreciate it!

Avaliado com 5 de um total de 5 estrelas

I wish I would have bought earlier.

I wish I would have bought the bigger size but what i got is the best quality in this price. Very good material and amazing customer service.

24 de julho de 2021
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Resposta da EZ Shopper

Hi Shahzaib, thank you for this kind review. All the best!

Avaliado com 5 de um total de 5 estrelas

I recently ordered a sit stand desk and…

I recently ordered a sit stand desk and there was a problem with delivery day . The founder spoke to me directly via messages and resolved the issue the very next day . The Quality of the desk is amazing and I will definitely be using them again.

17 de julho de 2021
Avaliação não solicitada
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Resposta da EZ Shopper

Hi Leah, thank you for leaving this 5* review and for your understanding, we hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Great Desk

Great desk, delivered quickly.

13 de julho de 2021
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Resposta da EZ Shopper

Hi Andy, thank you very much for taking the time to leave us a review. Hope to see you again soon. All the best!

Avaliado com 4 de um total de 5 estrelas

Very good product

Very good product. Easily assembled and a fairly quiet motor. Great to have four memory heights, apart from just up and down.I gave 4 stars because there was a slight hiccup with delivery, but it was quickly remedied. Excellent customer service, thanks guys.

13 de julho de 2021
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Resposta da EZ Shopper

Hi David,

Thanks for your review on the desk and feedback on delivery. We hope to see you again soon. All the best
Will

Avaliado com 5 de um total de 5 estrelas

The desk is amazing

The desk is amazing. Recomend for everyone who works from home

13 de julho de 2021
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Resposta da EZ Shopper

Thanks so much for your kind words and taking the time to leave a review. All the best!

Avaliado com 5 de um total de 5 estrelas

This Desk is very good quality…

This Desk is very good quality especially for the price. Nice looking and stable desk. The electric motor is nice and quite. The 4 memories are useful as you don't have to guess where your best Hight was for sitting or standing.
It also comes with spare feet (strollers) however they don't make the desk as stable as the round feet. I would not suggest to use the stroller feet.

Ideal for rooms with limited space. Looks modern as well. I bout it because of working from home.

BTW on the photos online the desk does not show the cables outlet, but it dos have one. Assembling was easy following the video online. However the paper manual that comes with it needs improvement.

9 de julho de 2021
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Resposta da EZ Shopper

Hi Kat,

Thanks for the great review, and the feedback on the cable outlet and assembly. We will take into account for future ref.

All the best

Avaliado com 5 de um total de 5 estrelas

Great Table, Great Customer Service

Loving the table and the customer service is an extra bonus.
The table is a really neat size for what I need and also very easy to operate and not too loud. Putting together was fairly straightforward with the YouTube video being super useful.

Had a very slight delay in the "estimated" delivery time but ordered over the Bank Holiday weekend so was expected. The delivery time is short enough anyway that a delay wouldn't be a big issue. None of this is even relevant anyway because when I messaged EZ Shopper, I received a quick response which clarified everything I needed to know. (thank you Will for your help)

Would totally recommend.

19 de maio de 2021
Avaliação não solicitada
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Resposta da EZ Shopper

Hi Max,

Thanks for the great review, and for being understanding with the delay to your delivery. It's certainly the hardest part of the business for us to manage, especially with the desks being so difficult to ship!

Take care and all the best,
Will

Avaliado com 5 de um total de 5 estrelas

really happy with the desk

really happy with the desk. I opted for the black frame and mahogany top and it is really smart. It took me 2 hours to put together and it works really well. very sturdy and the motor is not loud. really great buy, would highly recommend. Service was also great and the desk arrived promptly.

11 de maio de 2021
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Resposta da EZ Shopper

Hi Lauren,

Thanks for this great review that you left us. Really glad that you like the desk. Hope you're still getting on well with it.

All the best

Avaliado com 5 de um total de 5 estrelas

Great price, quality & service

Unbeatable price on the market for the height adjustable desk, which works perfectly. Using it now in my home office for about 3 weeks and love it!
Packaging & materials are first class and as the delivery company had an issue finding my postcode (new development) I can confirm also the first class customer service help chasing my order with the delivery company.
Highly recommended!

9 de maio de 2021
Avaliação não solicitada
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Resposta da EZ Shopper

Hey Gergely,

Sorry for the delay in replying to your review. Thanks very much for the kind words, it means a lot to us here!

Take care!
Will

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