Fabric Direct Avaliações 

150
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely delighted with the new curtains recently made for our newly decorated bedroom . Sample received very quickly . Staff vey helpful when ordering. Excellent finish on them and courteous ser... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fabulous quality curtains and excellent customer service. Ordered fabric samples, and got a follow up phone call to see if I needed anything further. Easy to order the curtains online. Excellent price... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Outstanding service. My material arrived very fast was well packaged and very good quality. I phoned the company before placing an order as I wanted to check delivery rates. The lady I spoke to was ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My interlined triple pleat curtains are truly beautiful, they arrived within the time frame specified. Wonderfully packaged This was my first order I normally use a local seamstress, but as Fabr... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos para Curling
  2. Loja de Persianas
  3. Loja de Cortinas
  4. Tapeçaria

Escrito pela empresa

We are a family run business that has been established over 30 years. With two shops located in the Midlands. We have recently took our business online to provide you with high quality curtain, upholstery, dress fabric and haberdashery.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

150 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(150)

13 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A wonderful discovery

Found this company whilst searching on line for fabric stockists near me and thought it worth asking for a sample. It came, and was exactly what I was looking for, so placed my order. Delivery was excellent too. Absolutely delighted.

14 de março de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi Alison, that is great news. Thank you so much for such a kind review, we really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Wish we had given them the whole order

I suspect we are among the most qualified to critique this company as we ordered one pair of custom ceiling-to-floor curtains, plus 35m of another fabric for making locally. Fabric was MUCH cheaper than our local supplier could get (even wholesale), immediately saving several hundred £s, and the custom-made curtains are stunning. With hindsight, we should have given our whole order to FD, as it would have saved us even more (making of the curtains with FD was much more economical too), but – having started with a local source – we had to stick with her for the bulk of the work. Well done, Fabric Direct - we will recommend to all our friends :-)

10 de março de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi John, Thank you so much for such an amazing review. We really appreciate it and we are so pleased that you were happy with the fabric and curtains. If you need any made to measure items in the future we are more than happy to put together a quote.

Avaliado com 5 de um total de 5 estrelas

Impressive 👍 in every way

Ordered twice recently, both times my order came within 3 days, very impressed. The prices are excellent too

11 de março de 2023
Avaliação não solicitada
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Resposta da Fabric Direct

Hi Julie, thank you so much. We really appreciate your lovely review.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Really pleased with my order, it came very quickly and beautifully wrapped. I also left it up to them to match a lining to go with my main fabric and it was a perfect choice. So happy. Will definitely buy from them again!

1 de março de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi Allan, thank you so much for a 5 star review. We are so pleased that you were happy with your order.

Avaliado com 5 de um total de 5 estrelas

Easy and Efficient.

The material was easy to order from the website, after having first receiving a sample. The order was processed and delivered quickly. Well Done.

13 de março de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi John, thank you so much. We are really pleased that the fabric arrived quickly and safely. Take care.

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Good website, excellent pictures, reasonable pricing, suitable packaging and delivered quickly.

22 de fevereiro de 2023
Avaliação não solicitada
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Resposta da Fabric Direct

Thank you so much, for a great review! We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

the customer service was just right

Staff were helpful without being overbearing ..Reacted efficiently to follow up phone calls .
There is a good selection of fabrics and samples instantly available to take away

1 de março de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi Tina, thank you so much for your review.

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, prompt reply to my query and fabulous quality fabrics at a great price.

23 de fevereiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi Mrs Gotch, thank you so much for such a lovely review.

Avaliado com 5 de um total de 5 estrelas

This was a truly great online purchase.

This was a truly great online purchase. Website simple and easy to navigate. Choosing our preferred fabric was easy, and what we saw on the website, is exactly what we received. So as far as we are concerned, this is a great company to do business with. Thank you.

23 de fevereiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi Mr Gardham, thank you so much for such a kind review. We really appreciate it and we are pleased that you are happy with your order.

Avaliado com 5 de um total de 5 estrelas

Fabulous curtain fabric.

I firstly ordered a sample which arrived promptly. Then I ordered 10m of fabric which arrived within a few days. It was a fantastic price, very carefully wrapped and contained a handwritten thank you note. Superb service.

23 de fevereiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi Susan, Thank you so much for such a lovely review we really appreciate it!

Avaliado com 2 de um total de 5 estrelas

Poorly cut, should've purchase double to get enough for a project!

Great service on the delivery, and a fabulous price. but unfortunately the fabric cutting needs much better attention.
As I make clothing/quilts the cut needs to be on a true grain cut. Some of the pieces have been 'chopped' with scissors at the ordered length, but when 'squaring up' to the selvedge, lost some length of my material, leaving me short for my project. I understand that a cm or 2 could be lost, but ALL of my cuts were off grain, losing many cm's of material.

8 de fevereiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi KJ, thank you for your review. We are really sorry that you aren't happy with the way that the fabric was cut. If you could please email your order number to sales@fabric-direct.co.uk so that we can look into this for you as this hasn't been mentioned to us before. We always allow an extra 2 inches when measuring and cutting fabric so we are unsure how this has happened we would love more information to ensure this doesn't happen in the future.

Avaliado com 5 de um total de 5 estrelas

Found just the material I needed to…

Found just the material I needed to recover dining chair seats. I ordered a sample to be sure of the colours. Didn't have to order too much material. Came really quickly and was perfect for the job.

7 de fevereiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi Sue, Thank you for such a lovely review. We are pleased that you received your order on time.

Avaliado com 5 de um total de 5 estrelas

Great service

19 de fevereiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi

Thank you so much for 5 stars!

Avaliado com 5 de um total de 5 estrelas

The second time I have used this…

The second time I have used this company. Both times the fabrics have been of excellent quality and as described. The delivery has been on time and the fabric is perfect condition. Prices are excellent.

14 de fevereiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi we are so pleased that you have been happy with our service and products. Thank you for your review.

Avaliado com 1 de um total de 5 estrelas

There was a mistake and they refused to fix it. I now have to fix it myself.

I ordered a custom single curtain to cover a window space of 150cm. This was to go on a curtain pole that I hadn't mounted yet so when they asked the length of the pole I said I didn't know. They said this wasn't normal but were happy to proceed. I was sent the paperwork confirming I wanted a finished with of 150cm to which I said yes. What they sent was some very nicely made single curtain 150cm wide. As such when you put the eyelets through the pole the width of the curtain wasn't wide enough to fully cover the window. It needed to be about a third wider. So in essence there was a miscommunication between what I thought a finished width was and what they thought a finished width was. At no point did anyone say to me that the curtains would need to be wider than the size of the window. This is the crux if the issue. When I called looking to resolved the issue I was firmly told I had agreed to the size and they would not fix it as it would cost more to add the extra fabric than it would to make new ones. I was told the only thing I could do is through away my brand ew 270 pound curtains and order new ones. As you can imagine I was extremely disappointed. I insisted that adding an extra half width could not possibly cost more than the cost of the curtains and insisted they find me a solution. Eventually after pushing hard they offered to add 75cm extra for 180 pounds. I simply couldn't afford to spend this much money on a singe curtain. I was left with no choice but suggest they sell me the just the fabric and I will some how find a way add the extra fabric myself. They sold me the fabric for around 80 pound and refused to give any discount or good will gesture. Its truly been the worst experience I have ever had with a company. For them to completely refuse to help me until I begged them to find some kind or resolution was disgusting. They didn't seem to understand I simply couldn't though away almost 300 pounds. I also want to be clear that I bare part of the responsibility for the mistake. I did say the number 150cm finished width and signed off on it. But never having bought curtains before I was expecting to be guided by this company and for someone to at least say do you know curtains need to be double the width of space you want they to cover. How was I to know? Then to refuse to find a fair solution. What would have been fair as there was blame on both sides was for me to buy the extra fabric I needed and for them to correct sew it on for no extra charge. Now the only option I can afford is to buy the fabric and make the rest of the curtains myself. So be warned if there is any misunderstanding you are well and truly on your own.

16 de fevereiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi Alastair, thank you for your review.

We are really sorry that you were not satisfied with the service that we provided. When taking a custom made order over the phone we do ask for track/pole measurements and the finished length that you would like the curtain making to. As you did not have this measurement we gave you pricing on two different sized poles and sent images of the colours for you next to the eyelets.

However you said you would source the pole yourself locally. Instead you gave us a finished size that you wanted the curtain making to which was 250cm. As the curtains were eyelet heading we then called you to say we couldn't make them to this exact size due to how the eyelets fell in pairs we could either do 260 or 270cm.

You then realised you had given us the incorrect sizes and changed the order to 150cm finished width. We made your curtains to the exact requirements as confirmed by yourself over the phone and in writing on an email.

Once you received delivery you then explained that they curtain did not cover the window as it was too small. We then explained that you could either have the curtain completely re made to your new sizes or we could add extra fabric onto your existing curtain.

However this can be costly as the curtain would need to be taken apart and the eyelet tape re-adding. We gave you a price for both options, however you asked us to do this as a gesture of goodwill. Unfortunately we are unable to do so because we had not made a mistake and made the curtain to your exact requirements. We also gave a pricing breakdown of the fabric to be sent by the metre, including allowance for pattern match.

We do feel that we did everything that we could to support yourself throughout. Especially when you realised the curtain was the wrong size we continued to support you and look into alternative options.

Avaliado com 5 de um total de 5 estrelas

fairly large fabric order

Spoke to Katie before placing my order and she double checked sizes and calculated that i needed 25.5 metres of fabric, nothing was too much trouble for her and very friendly. Will recomment to all my friends

28 de janeiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi, thank you so much for your great feedback. We will pass this onto Katie.

Avaliado com 5 de um total de 5 estrelas

Excellent service

This company deserves 5 stars for it's level of service and efficiency. My order arrived exactly when expected and it was beautifully packaged. Ordering was efficient and trouble free. Would definitely deal with this company again.

6 de fevereiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Thank you so much Patricia. We are so pleased that you are happy with your purchase. Thank you for a lovely review.

Avaliado com 5 de um total de 5 estrelas

I am giving this 5 stars

I am giving this 5 stars, simply because that is the level of service I received. I ordered 6m of the fabric and I was amazed to receive it within 48hrs of placing my order. It arrived rolled and very well packaged. The price and quality of material were excellent. Would I purchase from this supplier again? Yes most definitely and I am very happy to recommend and give this excellent review!

25 de janeiro de 2023
Avaliação não solicitada
logotipo da Fabric Direct

Resposta da Fabric Direct

Hi Ann-Marie, thank you so much for such a kind review we really appreciate it. Take care

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