bought two games from Factory of Games and subsequently needed help with a very simple ordering issue. I wanted to buy another copy of Encrypted UK Family Edition and asked whether the 10%... Ver mais
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Veja o que dizem as avaliações
Fantastic game raising so much laughter and some embarrassment!!! We played it a number of times over Christmas as individuals and in teams. Obviously the more you play it the more familiar you ge... Ver mais
A empresa respondeu
This game is absolutely hilarious! I had a question before purchasing, and the team responded the very same day, going above and beyond to help. Just a little warning: make sure you’ve been to the toi... Ver mais
I was a little dubious knowing I was ordering through FB as I’ve been caught out doing this previously. After reading the reviews on here I decided to give it a go, I was proved wrong with my FB con... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!
Informações de contato
4 Parkside Court, Greenhough Road, WS13 7FE, Lichfield, Staffordshire, Reino Unido
- Support@FactoryOfGames.co.uk
- factoryofgames.co.uk
4,5
Excelente
253 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to purchase
Easy to purchase, loved the product, delivered on time
17 de dezembro de 2025
Avaliação não solicitada
Super fast despatch and the game is so…
Super fast despatch and the game is so much fun.
15 de dezembro de 2025
Avaliação não solicitada
Fantastic service
Fantastic service, great game! Encrypted is going to bring lots of laughs over Christmas
15 de dezembro de 2025
Avaliação não solicitada
Absolutely love this game
Absolutely love this game. We have the original and the family and have had great fun with all of them
5 de dezembro de 2025
Avaliação não solicitada
I purchased this for Christmas to play…
I purchased this for Christmas to play on Christmas Day so we had a little play the other evening and it’s great fun. I would definitely recommend it. A nice easy game that makes everyone laugh.
13 de dezembro de 2025
Avaliação não solicitada
Great service
Great communication . Fast Delivery. Cannot wait to play it over the festive period.
1 de dezembro de 2025
Avaliação não solicitada
Not received yet!
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Factory Of Games
Sorry to hear this, Walker.
Unfortunately, during this very busy time of year, issues can sometimes arise with shipping providers that are outside of our control. That said, we always make sure these situations are resolved properly and you will never be left out of pocket.
Please reach out to us at support@factoryofgames.co.uk with your order details and we will look into this for you and sort it out as quickly as possible.
Kind regards,
Zak
Factory of Games Team
Still haven’t received my game
Still haven’t received my game
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Factory Of Games
Hi Nicola, I'm very sorry to hear this.
Unfortunately, during this very busy time of year, delays can sometimes occur with shipping providers and tracking does not always update as expected. We understand how frustrating this is.
Please reach out to us at support@factoryofgames.co.uk with your order details and we will look into this straight away. We will always make sure this is resolved properly and that you are not left out of pocket.
Kind regards,
Zak
Factory of Games Team
Brilliant company - great customer service!
2 games were bought as gifts for Christmas but unfortunately they were delivered by Royal Mail to the wrong address. I contacted customer services and Sophie was extremely helpful and immediately despatched replacements. Eventually the original parcel went back into the postal system and also arrived. Sophie then arranged a free return by a different carrier of the duplicate set. I would definitely recommend this company whose customer service is exemplary. I’m sure the games will bring a lot of enjoyment!
7 de dezembro de 2025
Avaliação não solicitada
Bad customer service
I ordered two games of Encrypted, one for myself and one for my sister, based on the fact that it claimed to be “hilarious”.
Sadly, having played this game last weekend I am rather underwhelmed, and have contacted the company regarding returning my unopened game.
Despite reaching out to Factory of Games twice, I have had no response.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Factory Of Games
Sorry to hear this, Marian.
We are sorry that the game did not meet your expectations. We also apologise for the frustration caused by feeling like you have not received a response.
Our support team is fully up to date on all tickets, so please make sure you are emailing us at support@factoryofgames.co.uk so we can locate your message and resolve this for you as quickly as possible.
You are also very welcome to message us directly on Facebook or Instagram, and we will make sure this is sorted.
Kind regards,
Zak
Factory of Games Team
The 1 star rating is simply because we…
The 1 star rating is simply because we haven’t played the game yet, it’s a surprise gift to my little family for Christmas Day 2025.
Looking forward to & feeling excited to play the game!
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Factory Of Games
Hi Anna,
Thanks for the update. We are glad to hear it is a surprise gift and hope it arrived with you safely.
A one star rating before playing is a little harsh, but we do hope that once you get the chance to play it on Christmas Day, it lives up to expectations and brings plenty of laughs for your family.
If you need anything in the meantime, feel free to reach out.
Kind regards,
Zak
Factory of Games Team
Easy to order on the website and…
Easy to order on the website and delivery was quick. Game came as expected and as described. Would use again.
16 de dezembro de 2025
Avaliação não solicitada
Hilarious game
Well designed and made product - its a clever and very enjoyable format - highly recommended!
Delivered very quickly too.
15 de dezembro de 2025
Avaliação não solicitada
This game was the standout winner in…
This game was the standout winner in our game selection last Christmas so bought the family edition this year. Am sure it will bring much laughter once again. Fast delivery would recommend.
12 de dezembro de 2025
Avaliação não solicitada
Good product selection
Not a company I had heard of but liked the positive reviews. Has a good selection of different games to suit all ages. Quick delivery. Looking forward to some festive fun with Encryption!
1 de dezembro de 2025
Avaliação não solicitada
Delighted and would recommend.
I have bought the game asa gift for the Family to play at Christmas; I C ant wait to play. The customer service was excellent, and the game was despatched and delivered on time as promised, well wrapped and no damage. Delighted and would recommend.
12 de dezembro de 2025
Avaliação não solicitada
Ordered 2 games in error and needed to…
Ordered 2 games in error and needed to return 1. Great customer service which was also clear and helpful. I will buy from this company again.
11 de dezembro de 2025
Avaliação não solicitada
Very quick delivery
Very quick delivery. Nicely packaged.
Looking forward to playing on christmas day
1 de dezembro de 2025
Avaliação não solicitada
Easy to place order.
Easy to place order very quick delivery.
Would recommend.
1 de dezembro de 2025
Avaliação não solicitada
Game received
Ordered a game from this company and it arrived within a couple of days.
5 de dezembro de 2025
Avaliação não solicitada
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