bought two games from Factory of Games and subsequently needed help with a very simple ordering issue. I wanted to buy another copy of Encrypted UK Family Edition and asked whether the 10%... Ver mais
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Veja o que dizem as avaliações
Fantastic game raising so much laughter and some embarrassment!!! We played it a number of times over Christmas as individuals and in teams. Obviously the more you play it the more familiar you ge... Ver mais
A empresa respondeu
This game is absolutely hilarious! I had a question before purchasing, and the team responded the very same day, going above and beyond to help. Just a little warning: make sure you’ve been to the toi... Ver mais
I was a little dubious knowing I was ordering through FB as I’ve been caught out doing this previously. After reading the reviews on here I decided to give it a go, I was proved wrong with my FB con... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!
Informações de contato
4 Parkside Court, Greenhough Road, WS13 7FE, Lichfield, Staffordshire, Reino Unido
- Support@FactoryOfGames.co.uk
- factoryofgames.co.uk
4,5
Excelente
253 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast and efficient
Purchased Encrypted online and it was dispatched & delivered really quickly. Fab service.
22 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Sarah,
Thank you so much for your kind words! We're thrilled to hear you found our service fast and efficient. We hope you enjoy playing Encrypted, and we’d love to see you back again soon!
Best regards,
Zak, Factory Of Games
Not delivered on time and no reply to return emails!!
Not delivered on time despite next day delivery paid for, am trying to return but nobody will answer my emails!
4 de janeiro de 2025
Avaliação não solicitada
Resposta da Factory Of Games
Hi there,
I’m sorry for the delay and inconvenience caused. Unfortunately, holiday shipping delays are sometimes out of our control. We’ll respond to your email to resolve this ASAP and ensure your return is handled promptly.
Rest assured, we’ll always process returns and refunds if there is shipping delays. Thank you for your patience.
Best regards,
Zak, Factory Of Games
Best game we’ve played in years
Hilarious game and suitable for all. Bought for Boxing Day with friends and family and it did not disappoint. 100% recommend.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you so much, Jodie! We're thrilled to hear that you and your loved ones had such a great time with the game! 😊
Zak, Factory Of Games
Played Christmas Day with family
Played Christmas Day with family. It was hilarious although some of us found the white letters difficult to read. I think black lettering would be preferable
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you for your feedback, Frances! We're so glad you had a hilarious time playing with your family. We really appreciate your suggestion about the lettering and will keep it in mind for future updates.
Zak, Factory Of Games
Great game
Reasonable price, fast delivery, good communication and a great game. Highly recommended
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Factory Of Games
Thanks for the fantastic feedback, Shane! We're thrilled to hear you were happy with the game, delivery, and communication. Your recommendation means a lot to us!
Zak, Factory Of Games
Lovely pre-Christmas surprise delivery
Ordered late in the day before Christmas and wasn't expecting to see my order until the new year. Happily, that was not the case and it actually arrived before Christmas day, which was brilliant because my family thoroughly enjoyed playing "ENCRYPTED"
Will definitely buy from you again.
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you, Stefan! We're so glad your order arrived in time and that your family enjoyed playing Encrypted over Christmas. Your support means the world to us, and we can’t wait to have you shop with us again - more exciting products coming this year!
Zak, Factory Of Games
Game basic/vulgar
Game basic. Rude version was foul, not funny. Wouldn’t recommend. Delivery and packaging very good.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Emily, thank you for your feedback. We understand that the adult section of the game isn’t for everyone, but we do make it clear on the website that there’s an 18+ category included, which is only 100 of the 400 cards. The culture and red categories are generally suitable for most players. We're glad to hear you were happy with the delivery and packaging!
Zak, Factory Of Games
Excellent service
Excellent service as this was a late order just before Christmas and delivery was prompt.
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you, Jill! We’re so pleased we could get your order to you promptly, especially so close to Christmas. Your kind words mean a lot to us!
Zak, Factory Of Games
Fast delivery and great game.
Fast delivery and great game.
Ordered just before Christmas, and game arrived within a couple of days. Encrypted gave us much fun with our adult family over the Christmas period.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you, Annie! We’re delighted to hear that Encrypted brought so much fun to your family over Christmas, and that your order arrived quickly. Your support means so much to us!
Zak, Factory Of Games
Great game - duplicate packs?
Great game - had lots of giggles! Only thing was i seem to have 2 sets of identical black cards??? So I've left those sealed in case I need to send one back for a replacement? I have emailed with photos
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Jo, thank you for your feedback! We're so glad to hear you had lots of giggles with the game. We apologise for the mix-up with the black cards and appreciate you reaching out via email with photos. Our team will get this sorted for you as quickly as possible!
Zak, Factory Of Games
Excellent products and service would definitely recommend
Ordered encrypted late didn’t expect to get for Xmas, but the exceptional service provided the goods arrived in time. Brilliant service and product.
J Duffy
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you so much for your feedback! We’re delighted that Encrypted arrived in time for Christmas and that you were happy with our service and product. Your recommendation means the world to us!
Zak, Factory Of Games
Very happy with both games I brought
Very happy with both games I brought. Well priced and they arrived quickly and well packaged. A good purchase, would definitely recommend.
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you, Amanda! We’re so glad to hear you’re happy with both games and that they arrived quickly and well-packaged. Your recommendation means so much to us!
Zak, Factory Of Games
The game and the concept are very good
Just be aware this game is 16+
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Keith,
Thank you for your feedback. We’d like to clarify that the game is rated 16+ to accommodate a wide range of content, but we understand your concern and will review this for future editions. Please note that only a very small number of cards in the culture and general categories contain such language.
We appreciate your input and will strive to improve the experience for all players!
Best regards,
Zak, Factory Of Games
Never received item had to get a refund…
Never received item had to get a refund very disappointed took a game away from our party
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Adam,
We’re very sorry for the inconvenience you experienced. Unfortunately, courier issues can happen, especially during peak periods, and we understand how frustrating this can be. Please rest assured that we always offer a replacement or refund in cases where the game doesn’t arrive.
Thank you for your understanding, and we hope to serve you better in the future.
Best regards,
Zak, Factory Of Games
I have so much fun with this game with…
I have so much fun with this game with the family played for a few hours ❤️
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Janet, we’re thrilled you had a great time playing Encrypted with your family! Thank you for sharing your feedback.
Zak, Factory Of Games
Funny
Easy, fast ordering and delivery and we love it. We all laughed so much it's great fun. Thankyou.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Em, we’re so glad you found Encrypted easy to order and that it brought so many laughs! Thanks for sharing your fantastic feedback.
Zak, Factory Of Games
Fun game
Nice game, very funny and we had a lotof laughter. Great idea. But realistically you can only play it once as you very quickly learn the words and phrases. Will pass on to family now.
Be warn about 18+ black cards as really really inappropriate for family. Good laugh for adults.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Thank you for your feedback! We're glad you enjoyed the laughs. The black cards are designed for adults, and we appreciate your thoughts on replayability. Keep an eye out for future editions to extend the fun!
Kind regards,
Sophie
Good fun!
We've only played the game once so far but it was lots of fun. My 11 year old grandson had lots of fun working out the answers. This game will be played many times in the future!
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Pat,
Thank you for your wonderful review! We’re thrilled your grandson had so much fun, and it’s great to hear the game will be enjoyed many more times.
Kind regards,
Sophie
We laughed until our sides hurt at the…
We laughed until our sides hurt at the silliness of this game .
All cards are hysterical and it’s for al ages . Just take the black cards out if kids are playing .
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Carol,
Thank you for the lovely review! We’re so glad the game brought so much laughter!
Kind regards,
Sophie
We need played this on Christmas Eve…
We need played this on Christmas Eve 3generations…. absolutely brilliant
24 de dezembro de 2024
Avaliação não solicitada
Resposta da Factory Of Games
Hi Jemima,
Thank you for your fantastic feedback. We're thrilled to hear three generations enjoyed the game on Christmas Eve - our aim with the game was for all age groups to be able to have fun!
Kind regards,
Sophie
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