Hewer Facilities Management LtdAvaliações 

283
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Professional, empathetic and knowledgeable. Was called out in the middle of the night and was able to solve the issue. Excellent service. Shout out to Kenny- thank you for your help.

Avaliado com 5 de um total de 5 estrelas

Been with Hewers for a number of years under their failsafe plan.....receptionist girls and engineers you cannot really fault. Today though was an exception, Alan and Alfie visited to service my bo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Aquecedores
  2. Eletricista
  3. Serviço de Instalação de Gás
  4. Encanador

Escrito pela empresa

The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(283)

75 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Professional

Professional, empathetic and knowledgeable. Was called out in the middle of the night and was able to solve the issue. Excellent service. Shout out to Kenny- thank you for your help.

21 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Been with Hewers for a number of years…

Been with Hewers for a number of years under their failsafe plan.....receptionist girls and engineers you cannot really fault. Today though was an exception, Alan and Alfie visited to service my boiler, nothing was too much trouble, put me at ease, chatty friendly and professional (without losing their humour) they were both lovely (plus did a thorough job)

Thankyou guys 😁

28 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Service

The engineer for our annual gas service this morning was excellent.
He was a very polite, informative, friendly man and respectful to our propert.
He was diligent in his work and he left the bathroom in a the clean and tidy state it was in when he arrived.

He is a credit to your company.

10 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ryan gough was amazing 🤩 literally…

Ryan gough was amazing 🤩 literally amazing the state of my old boiler was absolutely disgusting , it took him a while to get it off the wall . He loved my dogs and I can say now my Gsds don’t like men really , he even tidied up after 10/10 if I could give higher I would Thankyou Hewer but Thankyou to Ryan brilliant job done lynne 😊 immaculate job done 😊

5 de março de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Ryan gough was very polite got the job…

Ryan gough was very polite got the job done and cleaned up the mess . Very happy with my new boiler.

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Ryan, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Broken boiler

I had the pleasure of meeting 3 employees due to loss of heating and each team member was incredibly polite and more than happy to explain to me what was going on. Everyone genuinely cared about helping my family home and Mohammed Rahim conducted the final visit and with his expertise he managed to get heat back in my home. They are a credit to the company and I couldn't be happier with their service

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Mo, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Alex and Gregg did a heat pump service…

Alex and Gregg did a heat pump service for me. Very knowledgeable guys. The y corrected all faults ans balanced the system. First class service!

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Alex and Gregg, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, especially the young lad. Would definitely recommend this company.

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

I had an apprentice

I had an apprentice, Alfie Evan’s and working with him I’ve realised he can be left alone and he is very trustworthy and great at his job. He is very respectful towards customers and has a great work ethic. One of the best apprentices I have ever had.

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Alfie, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Failsafe Plan-Boiler Service

As part of the Failsafe Plan, Grenville carried out our annual boiler service today.

As usual, all was done professionally and politely, with no issues identified.

Thank you Hewers!

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Grenville, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Heating issues.

After having no heating for over 36 days, Kenny was sent as a lead engineer to find what was the issue was.

It was evident that his knowledge and experience as a engineer are second to none and he resolved the issue smoothly. Filling me with confidence that when he left i knew I would have working heating and hot water.

A very friendly and polite person, I will 100% be recommending him to anyone that has boiler issues in the future.

Thank you so much.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Kenny, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Quick and easy installation and well…

Quick and easy installation and well explained

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Helpful

Helpful! Knew what he was doing and got the job done quickly!

20 de janeiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Our dogs had chewed the cable to our…

Our dogs had chewed the cable to our air source heat pump. Gregg came out and was very efficient and explained everything! We will be using them again in the future and recommending 100%.

12 de janeiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Gregg, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Old Post Office, annual service.…

Friendly receptionist when I got the date wrong!
Engineer came on time, did the job, explained what he had done, spotted and put right an additional minor fault.
Friendly and polite.
What more could I want?

7 de janeiro de 2026
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

Thankyou so much Darren spragg for…

Thankyou so much Darren spragg for coming out to help us late this evening, he drove an hour to help us because we had a spraying radiator! He was really helpful and explained a lot to us, Thankyou again Darren for your excellent customer service!

29 de dezembro de 2025
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Darren, Many Thanks Hewer

Avaliado com 5 de um total de 5 estrelas

After trying to find a ground source…

After trying to find a ground source heating engineer in our region we came across Hewer. From the very start they made everything very easy for us. They (Hewer and the engineer) were fantastic & we now have peace of mind that our boiler will be running as efficiently as possible. We have also made contact regarding further services for next year. Highly recommend ⭐

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer

Avaliado com 1 de um total de 5 estrelas

Upsetting

The heating engineer who did the original assessment in October seemed completely clueless & his jokey attitude wore off very quickly, Unfortunately I went with the same company as it was expensive to get another engineer out from a different company, but I wished I had. The engineer cursed my Worcester boiler when he came back to do the work and didn't seem to know how to start. Luckily he had a 'student' Rick with him who calmed him down and started working. The bill was over £400 to switch a Google thermostat for a Hive. I will never contact this company again.

29 de outubro de 2025
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience fell short of expectations. We take professionalism very seriously, and the behaviour described is not reflective of the standards we aim to uphold. Your comments have been raised internally so we can review the situation and ensure improvements are made. A quotation was provided and accepted prior to the work being carried out, and the invoice reflected the agreed scope. However, we understand that when the overall experience is disappointing, this can understandably affect how the value of the service feels. We appreciate you bringing this to our attention, as feedback like this helps us improve. If you would like to discuss this further, please feel free to contact our team directly and we would be happy to help.

Avaliado com 5 de um total de 5 estrelas

Prompt and professional

Perfectly on time and very professional. The engineer took the time to explain things to me and I was very happy with the boiler service.

10 de novembro de 2025
Avaliação não solicitada
logotipo da Hewer Facilities Management Ltd

Resposta da Hewer Facilities Management Ltd

Thank you so much for taking the time to write us a review, your kind words will be passed on to Team, Many Thanks Hewer

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