Very impressed! 😊 Communication is key and this company are at the top of the class! They have provided updates at every stage and I have found the process to be absolutely pain free. Which is un... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I keyed in my initial details & the ball started rolling so quickly. I have been kept up to date with all the findings so far,very promptly
This is my second review for Fair and my opinion hasn't changed, they that they would keep me updated on progress and they have certainly been true to their word. I have recommended this company to fr... Ver mais
A empresa respondeu
After signing up for Fair to negotiate my claim I tried to cancel as I wasn't sure that it was a legit company. However they did not respond to my cancelation email straight away but after a few days... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fair (a trading style of Reclaims 4U Ltd) is a trusted claims management company (CMC) based in the UK, specialising in assisting individuals who have been mis-sold vehicle finance. We are dedicated to providing a professional, transparent service to clients seeking compensation for unfair financial agreements. With a team of experts, we help our customers navigate the complex process of reclaiming mis-sold finance, ensuring they receive the compensation they deserve. At Fair, we pride ourselves on integrity, efficiency, and customer satisfaction.
Informações de contato
Unit 1.02b, Boatshed, Office Village, 12 Exchange Quay, M5 3EQ, Salford, Reino Unido
- 0161 528 1777
- claims@fair.inc
- fair.inc
4,5
Excelente
126 avaliações
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Retract my review of Fair.inc
On Friday I completed a very complex form for car finance with Fair.inc. with all my personal information.
I wrote a rather scathing review as I was somewhat upset that I had not received an acknowledgment from them & had tried to contact them on several occasions success!
Well today all my concerns & worries have been all resolved by the lovely Perry - the Manager.
I was contacted this morning with a call that I missed & received an email from them.
Perry then called me again and he has resolved all of my worries and concerns.
My personal data is secure and they are a cosha company registered with the FCA.
Perry also informed me that I had been sent an email on Friday to confirm!
I said that I had not received so that was the reason for me trying to call several times - with no success - on Friday afternoon.
But had I looked in my Junk file I would have found all the information with their terms and conditions had been acknowledged by Fair.inc.!
I hadn’t realised that this had happened until Perry told me & then when I found it I promptly deleted it!
So all my concerns about my data protection being used inappropriately are all completely unfounded.
I had a really long chat with Perry who will resend the terms & conditions - I’m more than happy with them as they are a cosha company.
I think we live in a world with so many scams that the assurance from Perry was amazing so I’ve no hesitation in them handling my case.
It’s no win no fee.
Apologies for getting it wrong,
23 de junho de 2025
Avaliação não solicitada
Resposta de Fair
Hi Elaine,
Thank you so much for giving us the opportunity to make things right, we really appreciate your patience and understanding.
I'm really glad that Perry was able to resolve this for you and I'll be sure to pass on your feedback to him.
If there's anything more we can help with, please don’t hesitate to reach out.
Kind Regards,
The Fair Team
Awful!!! AVOID
Awful! Nobody answers calls or emails sent!! Left several voicemails now also
Not sure company is legit.
Have had to make contact with ombudsman for support!
Would NOT recommend
20 de junho de 2025
Avaliação não solicitada
Resposta de Fair
Hello Miss Bowden,
We'd like to thank you for taking the time to share your feedback and for giving us the opportunity to make things right. I’m glad we’ve since had the chance to resolve this with you directly and if there's anything more we can help with, please don’t hesitate to reach out.
Kind Regards,
The Fair Team
Submitted claim in Jan it is now June…
Submitted claim in Jan it is now June so I called for an update on status of my claim. Female who answered phone advised that she would get a supervisor to call me back. She did not ask my name, claim ref no,etc but I did give her my telephone number. I am not sure that Fair Inc is a legitimate company.
10 de junho de 2025
Avaliação não solicitada
Resposta de Fair
Hi Stephen,
I'm sorry to hear you didn’t receive the usual high standard of customer service we expect all our customers to receive. We’ve recently experienced a high volume of enquiries, and while our team is working hard to respond to everyone as quickly and thoroughly as possible, we completely understand how frustrating delays can be.
Unfortunately, we’re unable to locate your account from the information provided in your review. We'd be grateful if you could provide some further details, such as your last name and/or claim number, so that we can look into this for you.
I'd also like to assure you that Fair is a legitimate company — Fair is a trading style of Reclaims 4 U Ltd, which has been successfully reclaiming compensation on behalf of customers since 2008. You can find more information using our company details below:
Company number: 06651869
FCA Reference number: 830181
Thank you again for your patience, and we hope to resolve this for you soon.
Kind regards,
The Fair Team
Perry was very informative and helpful.
Perry was very informative and helpful.
28 de maio de 2025
Avaliação não solicitada
Resposta de Fair
Hi Graham!
Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!
All the best, Fair
Yeah just spoke to Perrie
Yeah just spoke to Perrie, really appreciate your hard work, very polite 👍
28 de maio de 2025
Avaliação não solicitada
Resposta de Fair
Hi Andrew!
Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!
All the best, Fair
The team make things so very easy
The team make things so very easy. And are always keep me informed about my claim they are doing there best for me so very polite to talk to and explain everything they are doing on this process it’s been a pleasure to have the team on my side
20 de maio de 2025
Avaliação não solicitada
Resposta de Fair
Hi Karl!
Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!
All the best, Fair
Easy to sign up with clear and concise…
Easy to sign up with clear and concise details on their no-win, no-fee arrangement.
Found agreements I had even forgotten about!!
25 de abril de 2025
Avaliação não solicitada
Resposta de Fair
Hi Ricky!
Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!
All the best, Fair
I recommend Fair Claims
My experience with Fair Claims has been excellent. There are no complicated processes. With the information I gave them they did all the research and now I am looking forward to receiving my pay out later. I strongly recommend Fair Claims to anyone seeking compensation relating to car finance.
John Sabou
14 de abril de 2025
Avaliação não solicitada
Resposta de Fair
Hi John!
Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!
All the best, Fair
Reassuring call from Perry that Fair is a legitimate company
After signing up for Fair to negotiate my claim I tried to cancel as I wasn't sure that it was a legit company. However they did not respond to my cancelation email straight away but after a few days I had a call from Perry who went through the process and reassured me that all was well. He was very thorough and put my mind at ease, so my claim is now going ahead.
14 de abril de 2025
Avaliação não solicitada
Resposta de Fair
Hi Jan!
Thank you so much for taking the time to leave us a review of your experience with us. We're happy Perry was able to resolve your queries and we look forward to assisting you with your reclaims!
All the best, Fair
Reasonably easy to sort out
Reasonably easy to sort out, now all I have to do is wait for the results
6 de abril de 2025
Avaliação não solicitada
Resposta de Fair
Hi John!
Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!
All the best, Fair
Very quick and easy to follow
Very quick and easy to follow. Here's hoping I'm due some money 🤞
1 de abril de 2025
Avaliação não solicitada
Resposta de Fair
Hi Steve!
Thank you so much for taking the time to leave us a review. We're happy to have you on board and we look forward to assisting you with your reclaims!
All the best, Fair
Easy forms to complete
Easy forms to complete. ID video was a little awkward, took several attempts to complete. Although I have been told I have a legitimate claim, I have not been told what percentage fee I will have to pay if my claim is successful?
18 de março de 2025
Avaliação não solicitada
Resposta de Fair
Hi Howard!
Thank you so much for taking the time to leave us a review, we always appreciate any feedback we receive!
If your claim is successful, our service charge is capped at a maximum of 30% plus VAT, and you can find our sliding scale fee structure within our Pre-Contract Information and Terms & Conditions, either on our website or within the completed Claim Pack that was emailed to you. I've been unable to locate you on our system with the details provided, however, if you would like to speak with one of our agents please don't hesitate to get in touch via:
Email: claims@fair.inc
or
Phone: 0161 528 1777
At Fair, we strive to improve our services based on the feedback we receive, and so I have passed your feedback on to our Operations team.
All the best,
Fair
This was very easy to follow to submit…
This was very easy to follow to submit my claim- am really hoping to find I am owed some money now.......
11 de março de 2025
Avaliação não solicitada
Resposta de Fair
Hi Sheila!
Thank you so much for taking the time to leave us a review, we always appreciate any feedback we receive and strive to make our customer's experience enjoyable. We're happy to have you on board and we look forward to assisting you with your reclaims!
All the best, Fair
Resposta de Fair
Hi Chris!
Thanks for the review, we're happy to have you on board and glad you're enjoying the Fair experience!
All the best, Fair
Easy and simple process
20 de fevereiro de 2025
Avaliação não solicitada
Resposta de Fair
Hi James,
Thanks for taking the time to leave us a review! We're glad to hear you're enjoying the Fair experience so far. :)
All the best, Fair
Very helpful company
Very helpful company. Didn’t know what to expect at first but from all the communication and updates from Fair I feel like I’ve choose the right firm to help me look into my mis sold car finance.
2 de março de 2025
Avaliação não solicitada
Resposta de Fair
Hi Steve!
Thank you for taking the time to leave us a review. We're happy to have you on board and look forward to helping you with your reclaims.
All the best, Fair
NO UNSUBSCRIBE SECTION TO STOP THE EMAILS.ails sent to…
Do not answer emails sent to their claims email address
yet keep bombarding me with emails to sign.
I do not want to sign anything, I, like many others filled in the info to try and find out if we had any finance only, then we could decide if we wanted to proceed.
None of their emails have any sort of "UNSUBSCRIBE" section.
IN REPLY THE THEIR RESPONSE,
At no time did I agree to anything on your site as you required a signature and I was not prepared to leave one.
3 de março de 2025
Avaliação não solicitada
Resposta de Fair
Hi Andrew,
I'm sorry to hear you're not satisfied with our email communications. I have investigated this for you and outlined my findings below.
You entered your details on our website and agreed to our Privacy Policy on Saturday 1st March 2025. We then received two emails from you - the first was received on Saturday 1st March 2025 at 14:29, and the second was received on Sunday 2nd March at 20:32. You then spoke with one of our agents on Tuesday 4th March 2025 who closed your account as per your request, and sent you an email to confirm this.
We do understand that it can be frustrating when waiting for a reply, however, I would like to clarify that our business hours are Monday-Friday 10am-6pm, and we aim to respond to customer emails within 3-5 working days. Please also note that the messages we sent to you are not marketing, which is why there is no unsubscribe button. As displayed to you on our website, we had carried out a further search for you, for which we needed you to sign our documentation and therefore our contact was as part of our service to you.
I would like to assure you that as a responsible Claims Management Company who has been helping customers since 2008, we utilise external compliance support to ensure we are operating in line with the relevant rules and guidance issued by our regulator, as well as other relevant law and regulations.
We would like to thank you for taking the time to leave us a review. We take customer feedback seriously and strive to improve our services based on the feedback we receive, and so we do appreciate your feedback regarding this matter.
All the best, Fair
My experience with Fair has been very…
My experience with Fair has been very smooth so far. I have only completed the initial steps to start my claim, and the process has been seamless. I was promptly updated upon providing my ID, and my claim is now in progress. So far, Fair has been efficient and professional, and I appreciate the clear communication. I hope the process continues to go well and that they keep me updated on the progress. I will return to update my experience later, but overall, I'm very satisfied with their service so far.
26 de fevereiro de 2025
Resposta de Fair
Hi Gemma,
Thanks for choosing Fair and for taking the time to leave us a review! We're happy to have you on board and we look forward to assisting you in your reclaims.
We hope you continue to enjoy your experience with us, however, if you do ever wish to speak with us then don't hesitate to get in touch and one of our agents will be happy to help you.
All the best, Fair
Likely a scam they ask you to sign…
Likely a scam they ask you to sign before seeing any documents and nobody picks up the phone they ask you for id and details before seeing anything
30 de dezembro de 2024
Avaliação não solicitada
Resposta de Fair
Hello Mo,
I'm sorry to hear you have concerns regarding our legitimacy and customer journey. Please let me provide you with some useful information which should answer your concerns.
Initially, we collect certain information from you on our website such as your name, date of birth and contact information. This enables us to provide you with our free check service, and you then have the option of signing up with us once the free check has been completed.
Please note that the signature page on our website refers you to the documents you are signing and includes hyperlinks for you to read over them before you sign up with us. You can also access our Terms & Conditions without having to provide any information by clicking "Terms" at the bottom of our website.
In regards to our requests for identification, these are only sent once you have signed up with us. Some lenders require sight of your ID before releasing your potential claim information and so in some cases, we may be unable to assist you if your ID is not provided.
Please accept our sincere apologies if we missed your phone call. During the Christmas period, our offices were short-staffed and we experienced a high volume of enquiries, however we understand that wait times can be frustrating.
We would like to thank you for taking the time to leave us a review. We strive to improve our services based on the feedback we receive, and so we do appreciate your feedback regarding this matter.
I would like to assure you that we are a reputable organisation that has been in business since 2008, and we have helped thousands of satisfied customers ever since. From your review, we cannot determine whether you are a client of ours but I hope I have been able to provide some clarity and reassurance. If you have an account with us, or would like to discuss any further concerns or queries, please reach out to us directly at claims@fair.inc and one of our claim experts will be happy to assist you.
All the best,
Fair
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