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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Historical customer, placed order yesterday 2x five litre bottles. Trying to figure out why I’ve been charge the invoiced rate plus £1.00 per five litre bottle as two separate card transactions.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is definitely a 5 star product. I've bought supposedly high end expensive products for my hair but Rosemary shampoo & conditioner is THE best & natural. My hair is fine & thinning due a variety o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing products. The body and hair are products smell great and work really well. The pumps are so helpful given that I can only use one hand. Overall great products that are ethical. I would recomme... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I always purchase Faith in Nature from their website, their products are great for my sensitive skin and I like that you can have a subscription. It's very convenient to refill my body wash and ha... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos de higiene
  2. Fornecedor de Produtos de Beleza
  3. Loja de produtos para cabelo

Sobre Faith In Nature

Escrito pela empresa

WHAT WOULD NATURE SAY

Naturally derived care
for hair, skin & home

Putting nature first since 1974

Shop refills and zero-waste

Refills

SHOP REFILLS


Refills

SHOP PLASTIC FREE


Refills

SHOP BY FRAGRANCE


Refills

SHOP BY PRODUCT TYPE


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Definitely recommend!!

Amazing products. The body and hair are products smell great and work really well. The pumps are so helpful given that I can only use one hand. Overall great products that are ethical. I would recommend.

1 de abril de 2026
Avaliação não solicitada
logotipo da Faith In Nature

Resposta de Faith In Nature

Thank you for such lovely feedback !

Avaliado com 3 de um total de 5 estrelas

£1.00 per 5litre bottle extra

Historical customer, placed order yesterday 2x five litre bottles. Trying to figure out why I’ve been charge the invoiced rate plus £1.00 per five litre bottle as two separate card transactions. I did order or need pumps or bottles.

I like the products, hence being return buyer.

Transparency in communication is required.

27 de março de 2026
Avaliação não solicitada
logotipo da Faith In Nature

Resposta de Faith In Nature

Hi, Thanks for your continued support — we really appreciate you coming back to us.

Sorry for any confusion around the charges on your recent order. This doesn’t sound quite right, so we’d recommend getting in touch with our customer service team directly. They’ll be able to look into your order in detail and clarify exactly what’s been charged and why.

Thanks again for flagging this — we agree that clear communication is important.

Avaliado com 4 de um total de 5 estrelas

I tried the wild rose shampoo and…

I tried the wild rose shampoo and conditioner small bottles from Holland and Barrett and love them. I bought the 2.5l bottles in a discount from your website with free pump. Excellent but the packaging needs work with something of strength to surround the product to stop it getting damaged in transit. The box was damaged and some of the shampoo had leaked a little. Not enough to bother complaining or stop me re-ordering though but a minor annoyance. Pump works great. I wasn't told when the delivery had arrived at the click and collect place so I checked by chance and it was there.

17 de fevereiro de 2026
logotipo da Faith In Nature

Resposta de Faith In Nature

Hi, thank you for your feedback and for letting us know about the damaged box and slight leakage during transit — we’ll pass this on to our team.

Avaliado com 2 de um total de 5 estrelas

Does not clean

I was looking forward to trying your products but unfortunately, the laundry detergent does not clean and has a faded scent after washing and then smells of nothing after drying. Also, the coconut bundle ( shampoo, conditioner and mask) are too watery and dried my hair.

28 de fevereiro de 2026
Avaliação não solicitada
logotipo da Faith In Nature

Resposta de Faith In Nature

Thank you for sharing your feedback, and I'm sorry to hear the products didn’t meet your expectations. We really appreciate you taking the time to let us know about your experience, and I will pass your comments on to our team.

Avaliado com 5 de um total de 5 estrelas

I have faith in Faith in Nature again

I don't normally write Trustpilot reviews and prefer Google reviews, but I am impressed so had to leave some sort of review. I wrote a Faith in Nature review in 2023, and now this is an update.

I have been using Faith in Nature's shampoo and conditioner bottles for a long time now, as I find it really works on my dry & dull hair. I usually prefer to use the Coconut one. I was disappointed recently to find a 300ml bottle has risen to £7.99 now (eek). Nonetheless, that hasn't stopped me from buying. I decided to purchase 2.5L of each to last me, plus minis for my upcoming holiday.

I usually buy the shampoo and conditioner bottles in Holland & Barratt because I can pick them up in store, or Amazon for the convenience, although they don't always have the Coconut ones.

In November 2023, I ordered from the website and was very very disappointed with how long the delivery took (around 2 weeks, although they did give me a free product with my order because of it) and haven't ordered from the website since then. But I decided to give the website another chance this week and I was impressed! I placed the order 2 days ago and it has already arrived today! Looking forward to having shampoo and conditioner for the next year.

Thank you, Faith in Nature

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Faith In Nature

Resposta de Faith In Nature

Thank you so much for taking the time to review and for giving our website another try — we’re really pleased to hear your recent order arrived quickly and that you’re enjoying the Coconut shampoo and conditioner.

Avaliado com 1 de um total de 5 estrelas

Just awful

Just awful, I ordered one of their Shampoo as my daughter has tried some of their products which are lovely. But my order never arrived, unable to speak with someone for help. Plus, sent several emails asking for help with no response. Even found a telephone number for the company, but again sadly could not get to speak with anyone for help (very frustrated and disappointed with the complete lack of help, support and customer care)

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Faith In Nature

Resposta de Faith In Nature

Hi, thank you for leaving a review and we are so sorry to hear of this experience. Please can you send us an email with your order number and we will look into this for you ASAP !

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Really excellent products, have been using them for years. It took me a while to find the right shampoo and conditioner for my hair type but all of the soaps are lovely and I have really sensitive skin. Most importantly the customer service is excellent, I recently had a parcel go missing that was left outside in my neighbours recycling bin and they replaced it without hesitation. Its getting harder and harder to find companies who actually care about their customers nowadays so it was much appreciated 🙂

16 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I always purchase Faith in Nature from their website, their products are great for my sensitive skin and I like that you can have a subscription. It's very convenient to refill my body wash and hand wash.

I got in touch as my order got lost in transit, and Sasha very promptly responded and reshipped my order.

Great products and support! Definitely recommend them.

5 de novembro de 2025
Avaliação não solicitada
logotipo da Faith In Nature

Resposta de Faith In Nature

Thanks for taking the time to leave such a lovely review. We’re thrilled to know you’re happy with your experience, and we truly appreciate your support.

Avaliado com 5 de um total de 5 estrelas

Just right

Quick delivery. Excellent product.

20 de dezembro de 2025
logotipo da Faith In Nature

Resposta de Faith In Nature

Wow—thank you for the 5-star review!

Avaliado com 5 de um total de 5 estrelas

Always great customer service and…

Always great customer service and beautiful products i use them for my float therapy centre in oxford and the clients love the smell

30 de novembro de 2025
logotipo da Faith In Nature

Resposta de Faith In Nature

We’re thrilled to know you’re happy with your experience, and we truly appreciate your support.

Avaliado com 5 de um total de 5 estrelas

Ordered 5L of hair conditioner & it…

Ordered 5L of hair conditioner & it arrived damaged & leaking. Customer support came back promptly & sorted the issue out immediately. Great products from this company

19 de novembro de 2025
logotipo da Faith In Nature

Resposta de Faith In Nature

Thank you for your wonderful feedback! We’re so pleased to hear our team was able to help. We’ll be sure to pass your kind words along.

Avaliado com 2 de um total de 5 estrelas

Ethical, but somewhat damaging

I have moderately damaged and coloured hair and very sensitive scalp and I found the shampoo bar too strong for my hair, it gave me horrible dandruff and stripped my hair of colour. Switched to liquid coconut shampoo and it still leaves my hair feeling dry, even though some of the dandruff is gone. Liquid conditioner isn't really good either, needs time to work and honestly doesn't help much. The only reason I somewhat like them is because they're ethical and affordable

8 de dezembro de 2025
Avaliação não solicitada
logotipo da Faith In Nature

Resposta de Faith In Nature

Hi Kateryna, thank you for the feedback. Our 99.5% natural origin haircare is expertly formulated to suit specific hair/scalp types (normal, dry, oily, curly). Our team are always on hand if you need a hand finding the right option for you - it could be that the Shea & Argan range may be better suited to your hair type, or the addition of one of our hair masks into your routine. If you want to chat through any options, just pop support@faithinnature.co.uk an email and we'll be happy to help.

Best Wishes
Faith In Nature

Avaliado com 5 de um total de 5 estrelas

Great!

Great products, great customer service

19 de novembro de 2025
logotipo da Faith In Nature

Resposta de Faith In Nature

Wow—thank you for the 5-star review

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