Decent Stuff
I like what I got from them. Will probably buy again as a gift or two.
1 de abril de 2026
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Detalhes da empresa
Escrito pela empresa
Family Frame exists to bring loved ones closer, no matter the distance. We design modern digital photo frames that make it easy for families to share memories instantly from anywhere in the world. Whether it's grandparents missing their grandkids or parents staying connected while traveling, our mission is to turn everyday moments into something you can feel. Every frame is built with simplicity in mind so any age can use it. You can easily upload photos through our app, add family members with a single code, and enjoy a seamless experience with setup in less than 2 minutes. We focus on clean design, high quality materials, and reliable technology to make sure your memories look beautiful the moment they appear on the screen. We are a small but dedicated team, committed to honest communication, fast support, and making things right if something goes wrong. Our goal is to offer a product that feels personal, meaningful, and long lasting. Family means everything to us, so our purpose is to help you stay connected to the people who matter most.
Informações de contato
2108 N Street, 95816, Sacramento, Estados Unidos
- 2093148516
- support@familyframe.co
- familyframe.co
3,9
Muito Bom
7 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good Values
Not sure if I’m allowed to leave a second review, but I just really like what this company is doing. Ordered another frame recently after I left the first review and I have no regrets. Seriously, I love these things and I’m really glad there’s a brand with similar beliefs to mine.
29 de março de 2026
I really like this digital frame
I really like this digital frame. I've had one from another brand in the past but I just didn't like the software as much as this one, is super easy to use.
29 de janeiro de 2026
Avaliação não solicitada
I bought this frame for my dad and I…
I bought this frame for my dad and I didn't realize how much it would mean to him until it made him cry (good tears of course). The setup was straightforward and it was easy to invite the the rest of the family. It looks beautiful in his living room and doesn't feel like technology at all.
26 de janeiro de 2026
Avaliação não solicitada
Order Missing
Ordered from them weeks ago and haven’t received the product, with no response after asking them for tracking information or refund.
Update: December 11th. To their credit, they have now supplied a tracking number after much effort and delays. I will update this review once the ordered product has been confirmed received and in good working condition. I’m still dubious, since I have heard some companies will send a fake low value different product or extremely shoddy version of what has been advertised, in order to produce a tracking number
10 de dezembro de 2025
Avaliação não solicitada
Resposta de Family Frame
We are very sorry about this situation. The customer support agent we originally hired unexpectedly disappeared without any notice, and their company has also been unable to reach them. Because of that, all support emails, contact forms, and order inquiries have gone unseen for the past month. We sincerely apologize for the inconvenience and nothing like this will happen again. If you reach out one more time with your order number, we would be more than happy to issue a full refund and send a free replacement. Please let us know if that works for you.
Professionally handled an unfortunate situation
Original Post: Placed an order on Oct-29. More than two weeks later still no information. In the tracking app I only see "Status unknown". Tried to contact customer support twice through the website and received no feedback.
Update (14/dec): Family Frame identified the problem and I confirm that I have received a full refund, plus a tracking number for the order. What appeared to be a scam has turned out into a professionally handled unfortunate situation. Thank you.
Further updates once I receive the order.
29 de outubro de 2025
Resposta de Family Frame
We sincerely apologize for the lack of communication over the past month. Due to an unexpected situation with our third-party support provider, they closed all operations without notice, leaving our support channels unmonitored during that time.
We are now back on track and want to make this right immediately. If you send us a new email with your order number, we will issue a full refund and send out a free replacement for your order. We feel terrible this happened and hope to restore your trust.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.